OfficeJet pro 6830: no printing, just black

Similar Questions

• 8600 officejet pro to only print in black and white only

  How can I configure my 8600 officejet pro to only print in black and white automatically so I don't have to authorize whenever I print?

  Hi Andrewbono,

  You're welcome, I'm glad we were able to fix everything together!

  If you feel that one of my suggestions brought you a solution please feel free to mark it as an acceptable Solution to facilitate advice for others to find.

  Whatever it is, it was a pleasure to work with you and wish you a great week

• HP officejet pro 6830: cannot print in color from my mac (iphoto) to my HP officejet 6830

  my mac does not seem with the option when I select print

  Hello @themaruffs,

  Welcome to the Forums of HP Support!

  I understand that you are not able to print in color from your computer Mac OS X 10.6 to your HP Officejet Pro 6830 e-all-in-one printer. Unfortunately, due to the age of your computer Mac your new HP Officejet printer is supported only on the Mac OS X 10.7, 10.8 of Mac OS X, Mac OS X 10.9 and the latest systems of Mac OS X 10.10 operating. Actually there is no HP full feature software downloadable and the driver for this model of printer for the Mac OS X 10.6 Operating System. Therefore, you must use a generic driver to Apple for a printing capability. This generic driver must be the reason why you did not print color options.

  To prove that your hardware is working properly please can I print you a standalone print quality Diagnostic Report:

  1 load plain white paper on the tray.

  2. on the printer Panel, drag the screen to scroll to installationand then tap the Setup icon (). Displays the Setup menu

  3. slide the screen to scroll to reports, and then touch reports.

  4. press on the report on print quality. The printer prints the report.

  

  If this report print with colors: Problem of compatibility on your computer Mac OS X 10.6 is the pilot of your printing problem. Unfortunately, the only option would be to install and use your printer on a supported operating system

  If this report is printed in black and white only: You encounter a hardware problem. Please click here to solve print quality problems.

  Please reply to this message with the result of your print quality diagnostic report. I look forward to hear from you!

• OfficeJet Pro 6830 slow printing

  My officejet pro 6830 takes more than 1.5 minutes to print the first page to initiate a print job. Meanwhile, I hear the setting of the print head. This seems to be a very long time. Is this normal?

  Hi @Scott10,

  I'd love to help you with your 6830. I understand that it's slow to start printing and the print head seems to be adjusting before printing begins. Beginning of the rel by printing a self-test page and the time required to print:

  1. in the printer control panel, press Setup.

  2 tap reports and then tap Printer Status Report.

  Second step: determine if the issue is in the hardware or the software

  If the printing speed is...

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• OfficeJet pro 6830: my printer has locked saying locked by administater

  I tried to get the printer to print wireless, but now, it says that the service has been locked by administater that I can't do anything with it help

  Hello @yvonnefrance,

  Welcome to the Forums of HP Support! I see that you want to configure your HP Officejet Pro Wireless 6830 but you get an error saying message 'feature is locked by administrator.

  You should be able to easily fix by restoring the default network settings in the front panel of the JO 6830:

  Menu Configuration > wireless/network > restore default network settings > Yes

  This aid? If this is not the case, continue below:

  The lockout is really designed for printers to prevent others to make changes to printer that could affect the behavior of the printer.  For example, to keep the date and time the Fax value see him exactly receive time.

  Get the IP address of the printer by pressing the network icon at the top of the screen.

  Enter this IP address into the address bar of a web browser on a computer.  Printer status page should load.  If you receive warnings of certificate, choose the option that allows you to continue anyway.

  Click settings and then go into settings of the administrator on the left.  Many of the features of the façade are ordered here.  Make sure everything is checked except control lock.  Once it is defined, click on apply.

  Power off the printer for at least 1 minute and power then turn it on again to force the new setting to take effect.

  You are now able to access the wireless features?

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• HP Officejet Pro 8500 A910: Print in black ink only

  I'm running out of color ink, but printer will not let me just print in black. I can't afford to replace the colors, but the black cartridge is full.  I can't write much more, so I use it to print my letters to my 84 year old mother.  She can't read my writing, so it's really causing me harm.  Help, please!  I set it up to print just in black, but it still does not print until the colors are replaced.

  The Officejet 8500 has separated from the inks and printheads, with "plumbing" to connect.  Printing without one of the present inks ingests between air in the pipes and may damage the print head.

  You need to replace the depleted cartridges.

• HP Officejet Pro 8600 Premium: Printer leaves black lines during copy and scan from ADF

  I know this question has been asked several times, but whenever I try to copy or scan from the automatic document feeder, it leaves black lines on the copy (with the document on the works of glass like a charm).  I've read through the forums and have tried the advice to unplug the machine and so on, but none of these suggestions work.  Any help would be appreciated.

  Hey @Huskers1,

  Welcome to the HP's Support Forum!

  I see that you have some problems with a line when copying from the document on your Officejet 8600 Premium feeder e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Get a little water and a lint cloth.
  2. Open the left upper part of the printer, where the document since the charger goes into the printer. It should open up as you opened a book.
  3. With your damp cloth wipe the rubber stamp, the rollers in the cover and the casters on the bottom of this section.
  4. Again open the left side of the printer, as you opened a book.
  5. With your damp cloth, wipe the rollers, you will find inside this section.
  6. Close the upper sections of the printer and open the flat section.
  7. With your damp cloth wipe the rollers and the white bar you see on top of the printer
  8. Clean the glass on the left side of the printer.

  Once all the pieces you cleaned dry, please let me know the results. If you remove the line, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8610: Envelopes print in black all the

  This was bought in December and every time I try to print envelopes, they are entirely covered in black ink.  Removed and reinstalled the printer, it did not help... Everything else works fine.

  Contacted technical support, had again to remove the printer because it was in conflict with the MAC OS which agent knew a driver problem.  New updated installed driver and the problem is GONE... Appreciated your effort and the phone number.

• OfficeJet Pro 6830: Cloud printing

  How can I find the printer address for cloud email to print?

  Hello

  If you use the Chrome browser, you can download the HP printing for Chrome Cloud print extension. I've included the instructions in configuration of the extensions Chrome here.

  The printer email address is assocoiated with the ePrint feature that allows you to send content directly to the printer and have it print.

  To find printers e-mail you need to enable web services from the front panel of the printer. It is normally a button on the front panel or an option in a menu. The printer will be connected to your WiFI network, and once the device is activated, it should display a page with a code composed of letters and numbers. It is the e-mail address of printers (when you add a @hpeprint.com to it).

  Once you have this, go ahead and configure a connected HP account and register the printer to your account. This will allow you to manage settings of the ePrint printer but also to track the history of the work.

• HP Officejet Pro 6830: HP Officejet Pro 6830 fails to print color

  My HP Officejet Pro 6830 stopped printing in color.  All cartridges are new HP cartridges.  I took all those out and reinstalled them but even that prints black.  I have done a clean print head and alignment but still only prints black.  I went online and downloaded all of the software for this printer and still only black print.  Any ideas how to solve this problem?

  I have another 3 months on my warranty.

  I called HP Printer Support nd everything I had to do was go through all 3 levels of print head cleaning.  Now my HP Officejet Pro 6830 print in all colors.

• OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

  My Officejet Pro 6830 AiO printer doesn't have 3 months after purchase (power supply is ok, but it no longer lights). I contacted HP support and a replacement printer is on the way.
  Unfortunately I replaced all ink cartridges 'setup' 4 with brand new just a few days before the failure of the printer, so I asked the Lady to support (good person) if and how I can recover the defective device.
  She told me to take off the cartridges of the faulty unit and retain them for the replacement printer, but was to serve once the "setup" cartridges sent with the unit will be out of ink.

  Now, I have some doubts:

  (1) when I take my full semi the defective printer cartridges, I fear that the ink will start to dry... should I cover the opening at the bottom of the cartridges with tape? Will it be enough?

  (2) the ink in the printhead of the defective unit will start to get dry as well. The defect of the device is clearly in electronics, while the print head has worked perfectly. Isn't bad to leave the print head is clogged by dry ink? I still have empty cartridges "setup" out (differentiation 'stock' of waste...) should I put them on the print head?

  (3) the defective printer does not turn so to loosen its cartridges, I need to manually pull the cart of the printhead to the center position. Is it Ok?

  Thanks to all those who will clear this point to me.

  Hi @RickyGold,

  Welcome to the HP Forums!

  I see that you have questions about your printer HP Officejet Pro 6830. I am happy to answer these questions for you!

  To answer your questions:

  1. To properly store the cartridges, I suggest you put them in an airtight container, such as a ziplock bag or Tupperware. Make sure that the contacts on the cartridges are not touch anything.
  2. I wouldn't worry about the obstruction with the defective printer printhead.
  3. I suggest to try to move the cartridge door manually, but don't force it, if it will not move freely. If you are unable to get the cartridges, please contact HPtelephone support for further assistance. As they would be able to replace the cartridges for you. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope that answers your questions and have a nice day!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 6830: How can I set up my printer to print only in black and white?

  Hello
  I was wondering if someone can help me. I want to be able to print in black just on my printer.

  My printer is a HP Officejet Pro 6830, and my operating system is Mac OS X 10.10 Yosemite.

  I don't have an option on my Word program which allows me to 'gray levels' or any type of color option.

  Any help would be great, thank you in advance!

  Hello
  Follow the steps below to print using black ink only:

  1. from the application used to print, click the file menu and select print. The print window is displayed.
  NOTE: The print window might be minimized: click Show details to display all available parameters.

  2. to access the color options, click in the area of selection below, listed as the name of the program (e.g. TextEdit)
  Will appear as Copies & Pages within Microsoft Office applications.

  3. Select Type/quality paper in the menu dropdown.

  4. click the triangle next to color Options of spending parameters.

  5. set the color to grayscale field.

  6. set the Mode to grayscale in black cartridge only.

  You can save the settings for later use by clicking preset > save current settings as preset.

  A used preset will be default, so simply select the standard preset to print in color.

  Shlomi

• HP officejet pro 6830: will not print in color

  I just bought an officejet pro 6830 e al. in a printer and I can't seem to print in color. I can copy in color by manually typing the colors and all my test prints out ok too. I even tried to clean the print head.  My operating system is a Mac OS X 10.11 El capitan. Can anyone help with this problem.

  @mzacc, welcome in the community of HP,

  I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.

  • Click on this link and try all the steps: color or black cartridge isn't printing
  • Here are some other suggestions, I have to try the Mac:
  1. Reset the printing system
  2. Restart the Mac.
  3. Download and install the complete driver: e-all-in-one HP Officejet Pro 6830 Printer series full feature software and drivers
  4. In addition, to download this driver: HP v3.1 for OS X printer drivers

  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

  Have a nice day

• OfficeJet Pro 6830: MacBook Pro does not print wirelessly for Officejet Pro 6830

  I used to have an old HP Officejet 7210 who was once able to print wirelessly from my MacBook pro, but at some point, wasn't able to do wireless and had to print with usb connection.

  For Black Friday, we bought an Officejet Pro 6830 and on internet I downloaded the latest driver for my MacBook Pro and my windows laptop of wifes and our desktop PC. The mobile office and windows had no problem, but once more, I was not able to print wireless from the MacBook Pro. When I try to print wireless the printer dialogue indicates he's trying to deal with and then it says "the printer is currently in use". So I'll still have to plug the USB to print with this new printer is less than a month.

  I was able to print the wireless test page and he noted that the test page bypassed print drivers. In addition, I am able to go into the printer utilities and see how much ink, I have and the various settings of the printer but I just cannot print documents from applications wireless.

  Any help would be greatly appreciated

  Hello

  First of all, do not forget to reboot your router by unplugging its power for a while, then let it 2-3 minutes to reboot and restart the printer.

  Make sure that the printer is connected wireless and blue wire it light.

  Try now to go to System Preferences > print & scan and click on the sign more. you see the printer listed?

  May you had prior display the problem started with your previous printer? for example a new router, changes of settings, etc. ?