HP Officejet Pro 6835: The computer won't send jobs to the printer

Similar Questions

• HP OfficeJet Pro 8600: the printer stops after printing

  Hello. I send a print job and it will print, but then he is hampers and says the feeling is 100% full, but it will not erase and move to the next item in the queue. I have to press DELETE to erase the previous job, it will then say opening printer connection and take forever to the next item in the print queue. Any suggestions are appreciated. Thank you.

  Hello @dawnbeb and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you are experiencing printing problems. I would like to help!

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend to reinstall HP Officejet Pro Full Feature software and driver - OS X 10.7

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• HP Officejet Pro 8610: The printer screen showing "on paper."

  I bought my printer new last month and it has worked fine up til now with the same paper and original cartridges supplied. For some reason any today, after printing some documents ok, it came "on paper." I did as I did a few times already with no problems but this time the message persists, even if this isn't paper. I tried all the troubleshooting options - enable/disable, reload paper etc. but in vain. It printed a page of test ok but still then comes back with the error "on paper."

  Thanks for the reply, but I now address the situation.

  I could through the 'line of cat HP' and Veronica helped me with the problem. She took my laptop remotely and to reload a generic driver. He was not the driver for my printer itself. I took a note of the name of the driver and do not know how to find out. If someone wants to know the name of the driver and can tell me how to know please contact me.

  Whatever it is, it solved my problem and now the printer is fine.

  It was never a problem with feeding paper or rolls because even with the problem, it always prints a test page.

  Very good service however the HP Chat line.

• OfficeJet Pro 6835: Printer reset the date and time and other actions not initiated

  My printer (Officejet Pro 6835) turns on randomly and want to reset/confirm the date and time settings.  Sometimes even lights up and wants to resume a scan or fax that was never launched.  I want to stop this behavior.

  I didn't want to factory reset and did the thing turned off, etc..  Instead, I went into Setup and turned off the web services 'HP eprint' sign and "HP printable" I was sure that my reset requests were in response to certain functions attached to these.  This seems to have solved my problem.  Please send to HP if you can that their links with the web services are intrusive and therefore undesirable.

  T.

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• HP OfficeJet Pro 6835: ePrint to remote location

  I just bought a printer: HP OfficeJet Pro 6835.

  I use an iMac with OSX Yosemite (Version 10.10.2).

  I also installed the HP ePrint app on my iPhone, which is running iOS 8.3

  In order to print from a remote location (i.e.: at a distance well my network), what I have to enter the e-mail address of my printer? Exactly what steps i take to print remotely? Can I email the point to the e-mail address of my printer?

  Hello

  No, please send what you want to print (types of supported files) as attachments with your email.

  Update: for example, I want to print on my printer at home in Melbourne, Australia and I stay in a hotel in Los Angeles. I have to open my email account (for this example, I use Yahoo), I have to compose a new email and then

  b type in my e-mail printer address in of: field.

  (b) subject type - we need subject otherwise ePrint might be thinking it is spam.

  (c) attach my document, I want to print to this email.

  d click send

  Kind regards.

• HP Officejet Pro 6835: machine harvest

  Auto-cropping is available in HP Officejet Pro 6835? If this isn't the case, which it has. Thank you.

  Yes, it is avaialble.

  • Select a shortcut of the photo, as the Photo to the file, and then click Advanced settings.

• HP Officejet Pro 8500 jams every time I send something to print.

  My HP Officejet Pro 8500 jams every time I send something to print.  Troubleshooting does not detect it.

  Contact HP for assistance they can offer to check the paper path or solve the problem.  It is not a Windows problem and there is not much we can do to help with this kind of problem.

• OfficeJet Pro 6835: Capabilities of integrated network disabled by the administrator. All mechanical functions are locked. Help!

  I clicked on utilities (from my Macbook) HP botton 'Disable all' for scanner and HP printer. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.
  
  The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.
  
  Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the Pro OfficeJet 6835 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.
  
  Without a solution, I've looked everywhere in the HP online support, read JO 6835 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.
  
  PS I wanted that HP could have designed a botton "reset" on the machine, so to avoid the problems of 'blocking' and make the user experiences more user-friendly.

  Hi @VirtuoCity,

  I read your post and see that you need to reset the printer. I want to help you.

  I can send you this information in a private message.
  In the forum next to your handle name simply click on the envelope to see.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• OfficeJet Pro 6835: Problem with the print head - Oxc19a0003

  Just bought the Pro Officejet 6835 this month of April and now the print screen shows "Oxc19a0003, there is a problem with the printhead". Had tried a hard reset of the e power cord does unplugging and is still showin the same error. Can't find a number of HP support, I can call or chat online. Help, please!

  Hello

  Its unfortunate to see this error on a new pritner.

  The error appear while you were setting up the printer for the first time, before installing the ink? (Yes/no)

  The error appear while you have been putting in place of the printer for the first time, after installation of ink? (Yes/no)

  Can I know if you had printed a few pages before the error appeared? (Yes / no)

  The error appear as soon as you switched on the printer? (Yes / no)

  However, please call HP Technical Support for assistance.

• OfficeJet Pro 6835: Error: there is a problem with the printhead

  I see that the only recourse for all those who, so far, should be under warranty.

  We rarely use the printer, if the error occurred when he was one month, per week and five days out of warranty.

  Someone has managed to speak to give them some satisfaction?

  Obviously, it is a known issue with this printer, and we would he probably discovered (only used a set of cartridges so far - as I said, it is not so much) if we had given him more difficult to use.

  Thanks in advance.

  Don.
  Pavilion Media Center a1610n
  128 MB nVidia onboard graphics card
  Windows XP SP3
  1 GB of memory (about to extend to 4 GB)
  Hitachi 250 GB HD sister

  Hi @WestofYouLB,

  Welcome to the Forums of HP Support!

  I see that your printer HP Officejet 6830 reports a "print head problem. I would be pleased to direct to the correct Department to help you. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand how this must be frustrating for you, because you don't use the printer very often.

  Due to the nature of the error message on printer HP Officejet 6830, I highly recommend contacting HP to see what your options are.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the results. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro All In One 6835: Officejet Pro 6835 printhead error

  My Pro Officjet 6835 all in one shows a printhead error.  I installed new ink cartridges about 2 weeks ago, and it printed fine since then.  I tried troubleshooting.  When I try to "Clean printhead" computer, it simply says "printer is busy".  When I try to clean the printer configuration menu, it shows that it is cleaning for about a half second and then returns to the maintenance printer screen.  On one attempt, it seems to work, but after 3 hours, no there was no change or action.  I have reset the printer (unplug the unit for more than 60 seconds - of the printer and the power outlet), off several times and contracted cartridges to attempt to clean the print head.  It doesn't seem to be removable, so I'm stuck.  I'm currently under Mac OS X Yosemite 10.10.3.  I really need to be able to print several documents as soon as possible.  Help?

  Hi @customerHI

  I would advise to call HP telephone support. The print head is not replaceable, and you will need for the printer needs to be replaced. Can you please post back to let us know how you go?

  Thank you

  Ciara

  Americas & Asia

  http://support.HP.com/us-en/document/c04839288

  Europe, Middle East, Africa

  http://support.HP.com/us-en/document/c04839289

• HP Officejet Pro 8610: The 8610 Pro Officejet will analyse to 14.04 Ubuntu?

  Hello

  I am running Ubuntu 14.04 as my operating system. I just bought a Hewlett-Packard (HP) Officejet Pro 8610. I have installed all the software, registered the product, etc. etc. etc.  It receives instructions wireless through a network with my computer and it prints very well on the computer.

  It does not analyze. I'm told 'No found computer', followed by instructions for both Windows and Mac users. I do not see clear parallels to the Ubuntu system.

  It doesn't seem to be clear instructions on how to analyze the Ubuntu forums, so I ask here: what should I do to have the new machine to scan my documents?

  Thank you.

  Hello

  Thank you for using the HP forum.

  You can try Webscan.

  This relevant resource will show you how to do this:

  Printing from Chromebook

  https://goo.GL/CQfwmo

  WEBSCAN mainly use Web Services integrated printer.

  Hope that helps.

• OfficeJet Pro 7555 the analysis issue with a Win 8 64 bit OS

  I have a new Dell with Win 8 64 bit OS.  I downloaded the new full version of the software on the site of HP for HP Officejet Pro l 7555 printer support.  Software installed and when you scan a multi page doc, scan will stop dead usually on the second or third page.  Then, the process seems to weigh and I then use the Task Manager to close the application.  It will not start scan again until I unplug printer, reconnect and restart.  To try another scan the same error occurs.  I reinstalled the software twice.  I could use some help.  Thank you

  too_hot, we are looking for a show with a sweep to the right? Interestingly, it hangs at half way through. What this when you make a copy of several page of the machine directly?

  First round of this diagnosis:

  http://support.HP.com/us-en/document/c03286146

  Then we go to reinstall the software using a specific methodology.

  First of all, if you use a USB cable, be sure to remove it. Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.