HP OfficeJet Pro 6835: ePrint to remote location

Similar Questions

• OfficeJet Pro 6835: Printer reset the date and time and other actions not initiated

  My printer (Officejet Pro 6835) turns on randomly and want to reset/confirm the date and time settings.  Sometimes even lights up and wants to resume a scan or fax that was never launched.  I want to stop this behavior.

  I didn't want to factory reset and did the thing turned off, etc..  Instead, I went into Setup and turned off the web services 'HP eprint' sign and "HP printable" I was sure that my reset requests were in response to certain functions attached to these.  This seems to have solved my problem.  Please send to HP if you can that their links with the web services are intrusive and therefore undesirable.

  T.

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• HP Officejet Pro 6835: machine harvest

  Auto-cropping is available in HP Officejet Pro 6835? If this isn't the case, which it has. Thank you.

  Yes, it is avaialble.

  • Select a shortcut of the photo, as the Photo to the file, and then click Advanced settings.

• HP Officejet Pro 6835: The computer won't send jobs to the printer

  My HP OfficeJet Pro 6835 is on and it says it is connected to my wireless network, but nothing will be printed on it.  I ran the HP Print doctor and he says that he has no problem.  I rebooted the computer and the printer and also deleted and redownloaded the drivers and the software of HP.  The HP Print doctor can get her pinter to print an internal test page, but no program will send a document to the printer (for example, word, excel, adobe).

  Hello

  Lets try an other ways so that you should at least be able to print.

  (if the printer is connected with USB)

  Click START > device and printer > add a printer > add a local printer >

  Select "Use existing Port" then Virtual USB from the drop-down menu, click on NEXT, in the production list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

  OR

  (if the printer is networked)

  Click START > device and printer > add a printer > add a local printer > choose "Create a new Port" > type in the printer IP address click NEXT, in the manufacture of the list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

  Now try printing from lotus and hopefully it should work.

• OfficeJet Pro 6835: Capabilities of integrated network disabled by the administrator. All mechanical functions are locked. Help!

  I clicked on utilities (from my Macbook) HP botton 'Disable all' for scanner and HP printer. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.
  
  The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.
  
  Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the Pro OfficeJet 6835 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.
  
  Without a solution, I've looked everywhere in the HP online support, read JO 6835 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.
  
  PS I wanted that HP could have designed a botton "reset" on the machine, so to avoid the problems of 'blocking' and make the user experiences more user-friendly.

  Hi @VirtuoCity,

  I read your post and see that you need to reset the printer. I want to help you.

  I can send you this information in a private message.
  In the forum next to your handle name simply click on the envelope to see.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• OfficeJet Pro 6835: Problem with the print head - Oxc19a0003

  Just bought the Pro Officejet 6835 this month of April and now the print screen shows "Oxc19a0003, there is a problem with the printhead". Had tried a hard reset of the e power cord does unplugging and is still showin the same error. Can't find a number of HP support, I can call or chat online. Help, please!

  Hello

  Its unfortunate to see this error on a new pritner.

  The error appear while you were setting up the printer for the first time, before installing the ink? (Yes/no)

  The error appear while you have been putting in place of the printer for the first time, after installation of ink? (Yes/no)

  Can I know if you had printed a few pages before the error appeared? (Yes / no)

  The error appear as soon as you switched on the printer? (Yes / no)

  However, please call HP Technical Support for assistance.

• OfficeJet Pro All In One 6835: Officejet Pro 6835 printhead error

  My Pro Officjet 6835 all in one shows a printhead error.  I installed new ink cartridges about 2 weeks ago, and it printed fine since then.  I tried troubleshooting.  When I try to "Clean printhead" computer, it simply says "printer is busy".  When I try to clean the printer configuration menu, it shows that it is cleaning for about a half second and then returns to the maintenance printer screen.  On one attempt, it seems to work, but after 3 hours, no there was no change or action.  I have reset the printer (unplug the unit for more than 60 seconds - of the printer and the power outlet), off several times and contracted cartridges to attempt to clean the print head.  It doesn't seem to be removable, so I'm stuck.  I'm currently under Mac OS X Yosemite 10.10.3.  I really need to be able to print several documents as soon as possible.  Help?

  Hi @customerHI

  I would advise to call HP telephone support. The print head is not replaceable, and you will need for the printer needs to be replaced. Can you please post back to let us know how you go?

  Thank you

  Ciara

  Americas & Asia

  http://support.HP.com/us-en/document/c04839288

  Europe, Middle East, Africa

  http://support.HP.com/us-en/document/c04839289

• HP Officejet Pro 6830: my HP officejet pro 6830 trouble with remote printing

  I have set up my printer without problem. I tried to use my remote printing, and it won't work. I looked up using HP, called and all they said was that my laptpo need $299.99 to fix my computer! They never tried to help me learn how to use my remote printing. They just said if I wouldn't spend money that they could not help me and hung up. Disappointed by HP to send me in a foreign place to get money from me. When they discovered I was old they wanted nothing to do with me, I have same ezplained I was new to the computer for learning. Please help me or I have to pay the money foreign co. ! Thank you.

  Hello @toby456,

  Welcome to the forums of HP.

  I'm sorry to hear about your experience on the phone.

  Looks like you're done by talking to a third party.

  HP has a Department of Service of Cloud Computing.

  Dealing with remote printing and how to make part of their support.

  It's a service support, that is, there is no charge or fee.

  Please contact our Cloud Services at 855-785-2777.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Opening hours:

  Monday-Friday 08:00 - 23:00, sat 09:00 - 20:00 -
  Monday-Friday 07:00 - 22:00, Saturday 08:00-19:00 - CST
  Monday-Friday 06:00 - 21:00, Saturday 07:00-18:00 - MST
  Mon - Fri, 05:00-20:00, Saturday 06:00-17:00 - PST.

  If you prefer to read how to get started, please click on the following link.

  Getting started with ePrint

  If you have any other questions please let me know.

• OfficeJet Pro 6835: Receiving user Intervention required status, when I try to print something

  I just installed my new printer to two computers, works perfectly on my Toshiba laptop running windows 7. However, when you try to print from my Dell windows 8.1 laptop I keep receiver a message saying "required user Intervention." I tried uninstalliing everything and put it back, once again. Otherwise, I don't know what to do.

  Hi @JonnyHman

  In my view, that it is a spooler error. Please, perform the following steps and let me know if that solves the problem;

  Hold down the Windows Logo key () on the keyboard and the 'R' to open the Run dialog box

  • Type services.msc and press enter
  • Locate the print spooler and double-click it to open the spooler properties
  • Make sure you that Startup type is set to automatic, if not please click the menu down and select automatic
  • Under Service status, please stop the server, wait a moment, and then click Start

  If the problem persists, please run printing HP and Scan Doctor; Click here to download and run the print and Scan Doctor > www.hp.com/go/tools.

  I can't wait to hear back on your part.

  

• OfficeJet Pro 8610: ePrint Internet connection problem on Officejet Pro 8610

  I work in a shared office.  I just got my printer & want to set up ePrint.  I got an error message saying that both the computer and the printer must use the same internet network.  But my computer is using my personal Internet & I put the printer to use the network wifi internet.

  I would like to take advantage of the options, which allows, ePrint offer?  Both the printer & computer do I have to use the same internet network or can be on different?

  Allowing ePrint can be performed on the print directly. To change the settings on ePrint (access authorization, custom, etc. e-mail addresses), you can use any computer with web access, on hpconnected.com. ePrint works exactly like mail, then the computer can be on any network.

  The computer needs to be on the same network only when you want to print to it as a network printer.

• OfficeJet Pro 6835: Error: there is a problem with the printhead

  I see that the only recourse for all those who, so far, should be under warranty.

  We rarely use the printer, if the error occurred when he was one month, per week and five days out of warranty.

  Someone has managed to speak to give them some satisfaction?

  Obviously, it is a known issue with this printer, and we would he probably discovered (only used a set of cartridges so far - as I said, it is not so much) if we had given him more difficult to use.

  Thanks in advance.

  Don.
  Pavilion Media Center a1610n
  128 MB nVidia onboard graphics card
  Windows XP SP3
  1 GB of memory (about to extend to 4 GB)
  Hitachi 250 GB HD sister

  Hi @WestofYouLB,

  Welcome to the Forums of HP Support!

  I see that your printer HP Officejet 6830 reports a "print head problem. I would be pleased to direct to the correct Department to help you. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand how this must be frustrating for you, because you don't use the printer very often.

  Due to the nature of the error message on printer HP Officejet 6830, I highly recommend contacting HP to see what your options are.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the results. I can't wait to hear strings attached good luck!

• Unable to connect to the server on my HP Officejet Pro 8100 eprint

  I bought this printer a few months ago and had no problems of implementation. It is configured as a wireless printer and I allowed him to install his own IP (use DHCP). EPrint configuration was also easy to implement.
  
  Last week, it was necessary for me to set up my network home, consisting of 3 computers, NAS QNAP, IPAD3, HP printer, with static IP addresses.
  To set a static IP address on my printer, I had to reset the printer, uninstall the software and drivers and reinstall. Everything is going well until I tried to connect to the eprint server by using the embeddeded web server (EWS). It wouldn't let me connect to the server. I went into the settings of web services, but not a not to connect to the server in one of the topics. On the printer, the symbol wireless is turned on and the printer works with all my devices on the network, but the EPRINT symbol is turned off and not be in power switch manually.
  (My main computer is a HP Envy 17 under Windows 7 Ultimate and the printer has been configured using this computer. 2 other computers running Windows XP
  I would appreciate your help. Thank you very much

  Hi VisionAiry,

  Received an email from HP no later than April 4, after I had been hunting them for a response. I've been away for a few days, so today was the first opportunity to try the HP suggestions, they were as follows:-

  We recommend that you do the following:

  Please, check the following:
  You have a MAC filter or the firewall of the router may be blocking the signal?

  Please proceed as follows:
  -Perform a reset of the NVM on the printer, please find the below steps.
  -update the firmware of the printer, please find the below steps.
  -connect the printer to the router with the Wireless Setup Wizard (dynamic IP address)
  Press the button on your printer wireless
  Choose settings
  Choose Wireless Setup Wizard
  -Enter Google's DNS servers in the EWS (built-in web server) the printer
  Click the Networking tab
  on the left side choose wireless (802.11)
  in verifying the Configuration of DNS manual DNS server address
  in manual preferred DNS 8.8.8.8 Server type
  in auxiliary DNS server, type 8.8.4.4

  -enable Web services
  -If this does not work, please provide us with the exact error message.

  Execution of the NVM reset
  NOTE: Be sure to keep the ink supplies in the unit to avoid to reset the State of the initialization of the device.

  1. press the Power button to turn off the product.

  2. with the product off, press in and hold the wireless button and the button (the button with the rectangle and arrow) and then press the power button.

  3. release all buttons.

  4. wait while the product resets. The screen stays on during the reset process.
  When the on stop button lights or flashes, the product is ready for use.

  Firmware update
  Please follow the link on the hp site for an update of the firmware:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=5218794&LC=en&cc=UK&DLC=en&lang=en&cc=UK

  It is absolutely vital that this update via a USB cable or ethernet so it is physically wired to the printer. An update of firmware through a wireless connection is NOT recommended and may cause other problems with your printer.

  I have also attached the link for the User Guide in case you want to review.

  https://external1.collaboration.HP.com/external/tecteam/Shared%20Documents/product%20Line%20Files/TEC%20Inkjet/UG%20OJ%20PRO%208100.PDF

  AirPrint

  Please update firmware as explained above.

  Please turn on the router, the printer and the iPad. Important first to reboot the router.

  Make sure that the product is connected wireless to the same subnet as your iOS device.
  Check if the printers EWS accessible from Safari on the iPhone/iPad (insert the IP address in the URL field). If this is not possible, then the iPad/iPhone not be connected to the same network as the printer. Open system preferences, and then select the network

  After suggestions from HP and after having re-recorded with eprint and after the email address for a new another eprint choosing, I can now use eprint and print from my IPad with all devices on my network using static IP addresses.

  (I don't have to change all the settings on my router)

  Thanks again for all your help and suggestions along the way

• Chromebook SAMSUNG: Print HP Officejet Pro 6835 does not not on google

  Read previous posts on wireless printing does not.  It worked yesterday and nothing has changed to my knowledge.

  My wife has a mini ipad and it will print.

  I did the following things:

  1 repowered / router reset (and the cable modem for fun)

  2 eprint transmitted a document, he worked / print-out of the e-mail. (ahem)?

  3. printer shows connectivity status report.

  4 embedded Web server url works, watch on the chromebook.

  5. print Self Test Page worked.

  -Write all this, makes me think this is the google and Google Chrome OS print server.

  I hope to realize soon.  I have too wait to print to stall on this gibberish.  Give me a USB cable to the redesign of Chromebook. This google wireless gets to be undesirable, when it does not work.

  Brian

  No, Chrome does not this way on Printer Preferences.

  THE ANSWER:

  Google Chrome has done a update that I didn't know.  I had checked the update of the firmware of HP, and that was in effect.

  Once I had put Chrome to date and reset the chromebook, it works.

  (Never trust electrons as a friend. They go and turns off again).

  Spoiler (Highlight to read)

  8.

• HP Officejet Pro 6835: ISB climbing team

  HP replaced my defective 6835 by a new 7640 WANT. I learned that they would replace all unused cartridges that I have maybe for the 6835 by contacting the BSI climbing team, the email address given to me take me to climbing team.

  What is the right address to contact for ink cartridge used credit?

  Hello @Hitides,

  Welcome to the Forums of HP Support! I see that you are interested to return your cartridges, unopened, unused. I went ahead and sent you a private message on the Forums! Please go to your userpage to the right of your username, you will see your Inbox.

  I hope this helps, let me know the result.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.