OfficeJet Pro 8500 a Premium: questions of the black cartridge

Similar Questions

• OfficeJet Pro 8500 can operate with only the black cartridge?

  I have never use my color printer and do not want to buy color cartridges. Can I program the 8500 to print with just the black cartridge. If so, how? Currently, the printer does not work if all the cartridges are not loaded and with ink. Please notify.

  Hello

  Please try: put a piece of tape on the oblong hole in the ink cartridge of, it will continue to print black only. And once again, it is only a few pages.

  Kind regards.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8500 a Premium: print head

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

  I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

  I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

  If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

  Thank you!

  Thislink offers Fig. printhead problems.

• I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.  I'm trying to Connect HP series, but every time I create and account it tell me to log in using my password of Snapfish.  When I use my password for Snapfish "valid", it comes to request return "invalid password".  How can I fix it?

  If I'm not on the correct Board, please let me know which one I should use.

  Thank you

  Hello. You're on the good advice!  Unfortunately for correcting the offset account problem you meet you share personal information.  To protect your identity and your account security, I will private message you with what HP will need to get your accounts connected HP/Snapfish synchronized upward in order to use web services.

  Thank you!

• HP officejet pro 8500 a910 does give me the option of printing in black and white

  Hello

  My hp officejet pro 8500 a910 does give me the option of printing in black and white. How choose to print in B & W when the option does not appear under properties?

  Thank you.

  Hello

  Used to print application, click file > print

  Click Properties or preferences to access the Printing Preferences dialog box.

  Click the Advanced Options button at the bottom of the window.

  According to the characteristics of the printer, click on the area of selection of printing in grayscale and as high-quality grayscale or black ink only.

• OfficeJet Pro 8500 has Premium - problem with printing PDF documents

  My boss has the printer/HP Officejet Pro 8500 Premium has in his office. He had problems with the printing of PDF documents. As a general rule, what print is either unintelligible or will have a black line at the top of many pages, even if it's just a 1 page document. No problems printing on other types of documents, only the PDF files. Is it possible to fix this? Thank you!

  Try the following setting and let me know any changes:

  Adobe Reader, launch the dialogue of the printer.

  Click on Advanced Options at the bottom of the dialog box.

  Check the Print as Image checkmart.

  Click OK to approve and try to print

• HP Officejet Pro 8500: Officejet Pro 8500 hp printhead question

  My printer does not print Cyan. I replaced the ink cartridge. Clean the print heads. Has taken the print head and it was blue ink on it. A picture of the problem. All other colors will be printed.

  Hello @Cynusps

  Thanks for posting on the HP Forums!

  Looks like you did more troubleshooting for your question.  I do not recommend remove the printhead again and clean the copper contact us about this.  Ink can get on the copper contacts not cause the print head to get a good signal of the printer and cause poor quality.

  Print heads are also a replaceable part in the printer and must be replaced as cartridges from time to time.   Here is a document concerning the fixing of problems of quality Print for the HP Officejet Pro 8500 all-in-One Printer Series.  If you fill the document with no resolution, you may need to replace the print head.

  Here is a link to the page for the purchase of print heads: HP 940 printheads

  Let me know how it goes!

• HP Officejet Pro 8500 a: HP Officejet Pro 8500 has come looking for the paper.

  Hello and thanks for any advice.  I have a HP OfficeJet Pro 8500 started a clicking then that he was trying to pick up the paper for printing a document and then received a paper error output (bin was full).  I removed all the paper and found a small plastic piece 1/4 inches long and looks like a piece of home (he's not... looks like only). I replaced the paper and tried to print.  I opserved that the mechanism of paper collection has diminished, but the wheels do not turn. I manually pushed a piece of paper in front of the van and it printed.  The collection of paper wheel is the problem... is there an available spare part?

  Hi dwaryk,

  Thanks for joining the forums of HP's Support with your request.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer that seems to have lost perhaps a part and the mechanism of paper collection has stopped working. I'll help you as best I can.

  I checked the list of replaceable parts for this printer and who find that the mechanism of collecting paper is not a replaceable piece by customer. If the printer is broken, a replacement may be your only option.

  I suggest you contact HP support. They could have an option to replace/upgrade the printer that you could save a few dollars to the retail costs.

  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro 8500 a Premium: my printer driver has changed and it's HORRIBLE

  I have been using my HP 8500 a all-in-one with a few years now with no problem.  Day before yesterday, I met a problem: when I tried to specify certain pages of a document to print, I get an error message.  However, if I chose to print the entire document, it would print.  I assumed that my driver to be updated, so I downloaded from the HP website.  WHAT A HORRIBLE MISTAKE IT WAS.  My scanning utility has changed, I can only print even when I choose to print an entire document.  I can't print at all in an Excel worksheet.  I tried uninstalling the driver and re-install.  I DON'T want to network this printer, but now whenever I have try to reinstall the driver, I can choose to connect via USB, but on the pop - up next, it does not give me the option to proceed.  It gives me the possibility to 'come back' or 'jumps' USB connection.

  What the hell is happening?

  Hi @LMKos,

  Welcome to the HP community!

  I hope you have a pleasant experience here.

  I want to help you with driver/software problems that you are having with your HP Officejet Pro 8500 has e-all-in-one printer and your computer Windows 8.

  It seems that your software is may not be installed correctly, in addition to the common issue of 8.1 to Windows Installer automatically update Windows drivers.

  First of all, with the USB cable plugged in, we want to remove all instances of your printer in Device Manager (so when you plug the USB cable back in during the new installation, it will be seen as a new device).

  1. Open your start.
  2. Start typing 'This PC', it will come under results of research. Right-click on computer and select Manage.
  3. Click Device Manager on the left side.
  4. In the main part of the window, locate in the following categories for all HP entries: Bus USB controllers, printers, imaging devices and other devices.
  5. If you see your HP printer in one of these sections, right click and select Uninstall. Keep an eye out as well for all that said device unknown and let me know if you see this at all (these are also well uninstall).
  6. After have removed all entries of HP, unplug your USB key and leave it unplugged. Do not reconnect the USB until you are asked when reinstall us.

  Next we want to remove printers from the printers and devices folder.

  1. From your desktop, or drag from the right to open the bar of charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers
  5. Right click on each icon you see for your 8500 has (even if there is only one) and select remove an instrument, or delete.

  Once this done, allows to make a cleanboot from your computer (this turns off all non-essential startup programs, so if there is another program running that interferes with the installation we can avoid it).

  How to perform a clean boot in Windows

  Once the computer restarts, try to download the HP printer install wizard to complete the installation for you. It will automatically detect your device and install the appropriate software.

  Please reply to let me know if that solves the problem.

  Good luck!

  

• OfficeJet Pro 8500 A909g do not receive the correct IP address of the DHCP server

  Hello

  We have reconfigured our network to use 172.16.11.xxxx

  We have assigned our OfficeJet Pro 8500 A909g printers IP addresses by using DHCP reservations.

  After joining the wireless network, all our printers have an address of 169.254.xxxx.xxx.

  What Miss me?

  Thank you

  Christophe

  DHCP is still active on your router?  The printer must have active DHCP.

  169.254.x.x means the printer sees the router, but does not have a valid IP address to him.

• OfficeJet Pro 8500 a (A910a): [HP Officejet Pro 8500 a] print issue, especially in black color

  Hello

  My HP Officejet Pro 8500 printer all-in-One (A910a) almost does print in black color more and some colors have a few lines. You can view the Diagnostic Self Test Pages I printed here.

  Hi @CuiZinieR,

  Welcome to the Forums of HP Support!

• OfficeJet Pro 8500 a Premium: loss of connectivity wireless when I plug the cable on Officejet Pro 8500 a

  Successfully, I can connect an ethernet cable to the ethernet on the back of my printer port and print to the printer via the cable network.  I can unplug the ethernet cable and configure the printer features wireless to the printer and print successfully on the network wireless to the printer.  However, when I try to use wired and wireless at the same time (both running), it won't work.  If I try to turn on wireless with an ethernet cable connected to the printer, I get a warning message on the home screen, indicating that wireless printer can not be configured or turned on when an ethernet cable is plugged.

  Is this a limitation of the hardware printer or I have the printer configured incorrectly?

  I tried to reset the printer default network settings and reconfiguration of network but still have the same problem as described above.  On a HP Officejet 8600 A separate premium, however, I remember that the two cables and wireless can work at the same time.

  Thank you very much for your help!

  Hello

  This is a limitation of the printer, either a cable or a wireless network connection may work, you cannot use two connection options at the same time.

  Kind regards

  Shlomi

• OfficeJet Pro 8500 a Premium has a bug in its message "replace the cartridge.

  My yellow cartridge is dry, so I got the message to replace.  The picture was a nice yellow disc with a black 'Y' on the subject, but the text message told me to replace the cyan cartridge!

  Hello

  I see that this was a month that first publish you the message. You had changed any provision either yellow or Cyan?