OfficeJet Pro 8500 a Premium has a bug in its message "replace the cartridge.

Similar Questions

• OfficeJet Pro 8500 a Premium: loss of connectivity wireless when I plug the cable on Officejet Pro 8500 a

  Successfully, I can connect an ethernet cable to the ethernet on the back of my printer port and print to the printer via the cable network.  I can unplug the ethernet cable and configure the printer features wireless to the printer and print successfully on the network wireless to the printer.  However, when I try to use wired and wireless at the same time (both running), it won't work.  If I try to turn on wireless with an ethernet cable connected to the printer, I get a warning message on the home screen, indicating that wireless printer can not be configured or turned on when an ethernet cable is plugged.

  Is this a limitation of the hardware printer or I have the printer configured incorrectly?

  I tried to reset the printer default network settings and reconfiguration of network but still have the same problem as described above.  On a HP Officejet 8600 A separate premium, however, I remember that the two cables and wireless can work at the same time.

  Thank you very much for your help!

  Hello

  This is a limitation of the printer, either a cable or a wireless network connection may work, you cannot use two connection options at the same time.

  Kind regards

  Shlomi

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8500 a Premium: print head

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

  I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

  I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

  If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

  Thank you!

  Thislink offers Fig. printhead problems.

• I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.  I'm trying to Connect HP series, but every time I create and account it tell me to log in using my password of Snapfish.  When I use my password for Snapfish "valid", it comes to request return "invalid password".  How can I fix it?

  If I'm not on the correct Board, please let me know which one I should use.

  Thank you

  Hello. You're on the good advice!  Unfortunately for correcting the offset account problem you meet you share personal information.  To protect your identity and your account security, I will private message you with what HP will need to get your accounts connected HP/Snapfish synchronized upward in order to use web services.

  Thank you!

• OfficeJet Pro 8500 a Premium: my printer driver has changed and it's HORRIBLE

  I have been using my HP 8500 a all-in-one with a few years now with no problem.  Day before yesterday, I met a problem: when I tried to specify certain pages of a document to print, I get an error message.  However, if I chose to print the entire document, it would print.  I assumed that my driver to be updated, so I downloaded from the HP website.  WHAT A HORRIBLE MISTAKE IT WAS.  My scanning utility has changed, I can only print even when I choose to print an entire document.  I can't print at all in an Excel worksheet.  I tried uninstalling the driver and re-install.  I DON'T want to network this printer, but now whenever I have try to reinstall the driver, I can choose to connect via USB, but on the pop - up next, it does not give me the option to proceed.  It gives me the possibility to 'come back' or 'jumps' USB connection.

  What the hell is happening?

  Hi @LMKos,

  Welcome to the HP community!

  I hope you have a pleasant experience here.

  I want to help you with driver/software problems that you are having with your HP Officejet Pro 8500 has e-all-in-one printer and your computer Windows 8.

  It seems that your software is may not be installed correctly, in addition to the common issue of 8.1 to Windows Installer automatically update Windows drivers.

  First of all, with the USB cable plugged in, we want to remove all instances of your printer in Device Manager (so when you plug the USB cable back in during the new installation, it will be seen as a new device).

  1. Open your start.
  2. Start typing 'This PC', it will come under results of research. Right-click on computer and select Manage.
  3. Click Device Manager on the left side.
  4. In the main part of the window, locate in the following categories for all HP entries: Bus USB controllers, printers, imaging devices and other devices.
  5. If you see your HP printer in one of these sections, right click and select Uninstall. Keep an eye out as well for all that said device unknown and let me know if you see this at all (these are also well uninstall).
  6. After have removed all entries of HP, unplug your USB key and leave it unplugged. Do not reconnect the USB until you are asked when reinstall us.

  Next we want to remove printers from the printers and devices folder.

  1. From your desktop, or drag from the right to open the bar of charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers
  5. Right click on each icon you see for your 8500 has (even if there is only one) and select remove an instrument, or delete.

  Once this done, allows to make a cleanboot from your computer (this turns off all non-essential startup programs, so if there is another program running that interferes with the installation we can avoid it).

  How to perform a clean boot in Windows

  Once the computer restarts, try to download the HP printer install wizard to complete the installation for you. It will automatically detect your device and install the appropriate software.

  Please reply to let me know if that solves the problem.

  Good luck!

  

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro 8500 a Premium: questions of the black cartridge

  I used just to the top of my first black cartridge in the printer. Curiously, he did not use the whole upward, but gave me a warning message, long in advance and then just stopped printing in the middle of a page, with the page out to halfway to the front of the printer and told me to replace the cartridge. And the ink had not yet cleared up or whatever it is, it could have at least kept going until he has exhausted all of the ink, and he did?

  So I bought a 'real' HP940XL"on Ebay for a good economy and just went to put it in, but it was only with the label upside. Maybe that's why I saved money on it? Because the label was put on backwards?

  Then he told me that a genuine HP cartridge has been installed, drove to the partial sheet at the front and canceled the rest of the print job, that I had to reprint the firat 15 pages of.

  So if he was not a 'real' HP cartridge, would he not accepted it? Because there is a much bigger economy if I get "compatible" cartridges, it seems.

  In addition, is this old cartridge recyclable locally? We have a place local cartridge and I wonder if I could win by bringing and exchange it?

  The printer recognizes when a non-genuine cartridge is installed. These reloaded or "compatible" cartridges may be able to fit in the camera, but are generally not a good idea.

  You can find that information on this subject in this link for a market study conducted on vs real non-genuine cartridges.

  Remember that ink not authentic is not guaranteed to be the same viscosity or acidity and is potentially capable of damaging the printer ink system.

  Many companies such as Office Depot, for example, offers options for recycling of printer cartridges. Some even give small amounts of store credit for them.

  I hope this helps.

• OfficeJet Pro 8500 a Premium yellow will not print

  I am not able to print Yellow.  The quality of the print head is 'good' on my two print heads.  I cleaned the Black/Yellow Printhead (which was dirty) and electrical contacts.  There is no break in the inktubes.  Original HP cartridges were full (although with all attempts to realign and clean, they are now all almost empty).  Print quality report shows no white dark lines or gaps in the Test focus3.  The reason for Test 1 shows and connected lines.  Focus 2 shows not yellow, but without streaks white through any of the colored blocks.

  So I think I've covered everything except the replacement of the print head.

  The question is to know if I can wait that it will change the situation to change the print head or if I have to get the printer serviced - and, as it is out of warranty, if it means that the cost of the service outweighs the balance of the cost of obtaining a new printer.

  What do people think?  Is that what sounds like a new printhead will correct the situation?

  Thanks in advance.

  Hello Cherniack,

  Welcome to the Forums of HP Support!

  On the Officejet 8500 has not not printing yellow and all the troubleshooting steps you have done, I would say that Yes. Replacement of the print head would be your next best step.

  Even if the printer is out of warranty, the print head may be covered. It is guaranteed is distinct from the printer and is located on the side of the printhead:

  If your print head is under warranty and you call in North America, the number is 1-800-474-6836 and for all the other regions, click here.

  If the print head is out of warranty and you want to order the replacement, visit HP SureSupply.

  Thanks for posting,

• HP Officejet Pro 8500 a Premium does not work!

  I have a HP 8500 a Premium e-all-in-one A910n. The problem I have is that printer power light is on but the printer does not. I have just used the printer because I have 2 connected to my network so basically, it's almost new. Yesterday I went to print a label for shipping to this printer and discovered that it did not work. Before a few power out for severe thunderstorms, here in Florida the printer worked when I used the latter. My 2 year warranty expired January 2013 never had problems with the printer before. After completing printer did not work I looked more and the power light was carried out. Printer has been connected to a bunch of surge protection. So did a search on the internet and found a solution of HP forum. First of all, I followed the steps to "restore an external power module.

  http://support.HP.com/us-en/document/c01321436#N551

  I connected the cable to the printer as suggested directly to a wall outlet. But the outlet wall available closest was across the room. So I plugged it into the wall outlet, then in power while the power is on. Plugged the power cord at the back of the printer and the printer started its initialization process for nearly 15 minutes. Then everything seemed OK on the touch screen. Although I don't have a check printing. I did a power button close so that I could use a closer outlet. I did that and plugged printer on another once tested the printer wouldn't turn back on. I repeated the same steps on the reset of the external power supply without result. The power led remains on the printer as well as on the external power supply. I can't touch screen of the printer and the printer is initializing. Can someone PLEASE! Is it the printer or power supply external power that his witness remains on too! It's a printer expensive used sentence... I can not find anything on printer get repaired on the HP Web site if necessary.

  Well, I changed the logic board with an 8500 a more Board of eBay. The Premium printer & more than 8,500 use the same logic board. The difference between the two printers, it's that the premium has a second paper tray. After you have installed the most logical and crossing my fingers when I plugged power cord in.... was worth the $27.50 I paid for the Board on eBay. The printer is indeed, works again. Don't understand why HP or someone else keeps parts for an old printer in 3 years. HP wants to just sell an upgraded model, so they can do more of $ people. I did not see elsewhere the printer dumping excellent condition.

  I appreciate your comments! Rich1

• I have a HP officejet Pro 8500 a Premium all-in-one. It works great except for scanning.

  When I scan the docs come out with several MB in size.  I reduced the resolution of 300 DPI to 200 dpi and even smaller, but the docs are still very large.  I'm missing something here on the possibility to scan to a more normal size.  I also have a HP officejet 8500 which is a bit slower, but if I scan the same docs to 300 it might be 1 meg where the other is 10-12 megs.  Can help.  I could find no answer on the HP site.  Thank you.

  Hello DwaineHl

  Go to advanced... and put the file to the smallest size. You can refer to the image below.

  Also check the output Type. Black and white and grayscale will lower color.

  

• OfficeJet Pro 8500 a Premium: How can I stop checking in the middle of printing printer?

  I have something that contains 28 pages of print, then click on print something that has 40 pages, but before I could, the printer starts a sort of head cleaning and then a check printer long.  Is it possible to wait a few minutes after printing something, prior to that, it?

  I am not afraid. The feature is integrated into the firmware, and although annoying and time consuming, there is no way to turn it off or delay. I'm sorry.

• OfficeJet Pro 8600 more: Saving scan to file, always asking to replace the existing file.

  When I scan a document using the software on my computer, it asks to save it.  When I say yes, it saves it in a new folder I did. But he still wants to replace the existing analysis.  I want that each new scan to be named Scan0001, Scan0002 etc.  I want to keep a copy of all the scans I'm emailing them, or simply keep a copy on my computer.

  I think I just found my own solution.  He has the ability to "see him save as dialog".  I think that it should be disabled.

• OfficeJet Pro 8500 a Premium: HP connected

  I own 3 different HP printers ePrint and I have successfully used ePrint for each of them. However, only my 6520 Photosmart and Officejet 4630 show on my connected devices tab to the HP web page. My 8500 is not in the list. So I can't do all of the parameter so that it runs as I can the other 2 printers. Things like change the email of the printer. I tried turning off the ePrint and services App and turn on again several times, but which does not regenerate an activation code for me. I was hoping that I would try to reactivate my service ePrint for my printer as a possible solution. But my printer seems always to remember that he has already been setup. I don't know if it will work, but it's the only solution I can think. What can I do to fix this?

  Hello svamvakis,
  
  Welcome to the Forums of HP Support!

  I think you are on the right track regarding the printer do not enter in the 'Devices' section HPConnected. Rather than turn then reactivate the ePrint, try to restore the default values, or disable it. It must request a new code and then you will be able to add the printer and then personalize the Email.

  Let me know you saw cela responding or clicking this button of congratulations!

• OfficeJet Pro 8500 a Premium: deleting print

  Printer is stuck to delete the print job status

  Hello

  From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

  Restart the computer and you should find that the post has been deleted.

  Kind regards

  DP - K