OfficeJet Pro 8500 a Premium: loss of connectivity wireless when I plug the cable on Officejet Pro 8500 a

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  Hello

  I appreciate your efforts to solve the problem.

  This problem may occur corrupt or incompatible drivers, missing updates or because of incorrect network connection settings.

  Are you having the same problem when you use the configuration of a network connection?

  I suggest you to check if there is no wireless or mobile network\devices which can interfere with the wireless network and remove if there is.

  Method 1:
  I suggest you to download and install the latest network driver on the manufacturer's Web site and check if it helps.

  Check out the link:
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  Method 2:
  If the problem persists, I suggest you try the procedure described in the article and see if it helps.

  
  Wireless and wired network problems
  http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Method 3:
  If the problem persists, I suggest you to check that your device is allowed to the computer.

  a. click on start and type Device Manager in the box start the search .

  b. open the Device Manager and expand network adapter.

  c. right-click on the network driver and click Properties.

  d. click the power management tab.

  e. uncheck all options.

  f. click OKand then click OK again.

  See the article and check if that helps.

  Why can't I connect to the Internet?
  http://Windows.Microsoft.com/en-in/Windows-8/cant-connect-to-Internet

  
  Hope this information helps. Answer the post with an up-to-date issue report to help you further.

   

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  1. What is the serial number and model of the printer?

  2. are you able to browse Internet wireless?

  3 did you changes to the software to the computer before the show?

  4. What is the operating system installed on the computer?

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  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  http://support.Microsoft.com/kb/283658

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