OfficeJet Pro 8500 has A910-Vista-32 bit - AMD 64 Processor

After the first installation, that everything worked perfectly.  Now none of my computers (1 fixed, 1 via WiFi) will be rewceive a scan from the all-in-one. I think it stopped working after a Microsoft Update. Now, I get the error message that the WIA is missing on computer preventing scanning from the computer. How can I get that back?

Of course, there is no sense that both of your systems is not at the same time.

Have you tried the steps outlined in this other post to see if it was in effect Shell HW detection that was diasabled?  I have copied the relevant measures here for you:

  • Open services.msc (start > run > services.msc)
  • In the list, select "Detection hardware core. If it's not enabled/started, then activate/start the service.
    Also make sure that the automatically-defined Startup Type.
  • Select "Windows Image Acquisition (WIA)' in the list." If it is not enabled/started, and then activate/start.
    Also make sure that the automatically, set Startup Type so

Thank you

Jeremy

Tags: HP Printers

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