OfficeJet Pro 8600 Utility does not show my Mac computer in the scanning settings
I use Mac Lion 10.7.4 and am unable to set up the scan function in the HP utility. Screen says no computer not connected and there is no option for a computer in the scanning settings utility. Connection to a printer is wireless.
Tags: HP Printers
My new HP Officejet Pro 8600 N911a does not allow a webscan on my laptop Dell Win7, which indicates on its Web page ¨that that the corresponding software is not installed". I already tried in vain to install all software from the included cd, but did not find the corresponding software. I was surprised to see that this cd does not start by itself, the single executable that I found was a setupxxx.exe and that did not include the scanning options.
Anyone has a suggestion to solve this?
The Webscan must be selected in the tab of the administrator of the Embeded Web Server (EWS). See the screenshot below.
- Click settings
- Click the administrator settings
- Check Webscan
- Press on apply downstairs.
Try to scan the image.
I just got the color cartridges refilled at Costco. Now, my printer does not print in color. I printed out a diagnosis and cartridges are showing that they are full. The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests. I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge. Suggestions on what to try? I bought the printer on January 27, 2013.
Welcome to the Forums of HP Support!
I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand the frustration you are experiencing. It seems that there is a problem with the print head or ink cartridges.
To determine the cause, I would like to use this document:
If the problem persists, I suggest you try a new complete set of ink cartridges.
How many times have you filled out the ink in these cartridges?
TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.
Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.
If you have completed all the above steps and your product still has a problem, service the product.
Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.
Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!
He just did not react, even if the Test Fax is OK (all PASS). I did a lot of testing. Sometimes (well only once so far), it does not recognize a call (I call from a cell phone, but I know clients that it does not meet either ordinary fax machines) and connect. Sometimes, he gets the call, but ask me to accept it, although the auto answer is on. And most of the time, almost always, it does not react at all.
It is a series of N911g Officejet Pro 8600. Brand new. It is connected to my PC (win7U) via USB, no configuration wireless fantasies at all. I tried to install manually and with the wizard, both directly on the printer to the computer. Everything fine each time, including a successful fax test all. But then no reaction. The line is a Fax line, with its own number, only for faxes. No problem to send faxes. I have tested the line on another printer (Epson PX830), with the same cable, just unplug the phone line on the Officejet and plug it into the Epson: no problem, all calls answered.
Any ideas? Thank you!
It works with the new NT. I was even able to programm with the fax: for lines analog, you will need to enter your analog number manually in the NT by using an analog phone (or perhaps a more intelligent device for the pros, I guess). I just send faxes empty a little with the codes as numbers. I got an error message from the phone network, but the new testament had already swallowed the codes from here here. I have not tried the cable: too happy it works finally.
I have a HP Officejet Pro 8600 Plus that works very well with some computers connected via ethernet.
On a new computer with Windows 7 Ultimate edition, HP Device Manager can't find the printer, even when I give IP address.
When I try to add a new printer network in Windows (add printer) windows detects the printer less than a second.
I need the hp Device Manager configuration so I can use all the options off the officejet.
The printer has a fixed IP address and the customer got his IP by DHCP. By dhcp, dns suffix has been changed so the printer dns suffix and the client does not mach.
Now the printer receives its IP address by the dhcp server. The dhcp server always gives the same address to the printer.
After that I have upgraded to Windows 10 and Word 2016, envelope and label printing feature would no longer work on all-in-one printer, HP OfficeJet Pro 8600 Premium. Please provide any possible solution.
Thanks for the response back.
I would at this point uninstall all previously installed printer software. If you need assistance, here is a document that can help - uninstalling the software of the printer (Windows).
Once the software is uninstalled, use the HP printer installation wizard to help install the software. This tool will search and find the version of the drivers and the printer software up-to-date.
Please let me know if that solves the problem, or if you need assistance.
In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.
I need analyze many articles and OCR is essential. I tried to use the program to scan HP on my computer, but it does not give me the option to save it as an indexed PDF. I uninstalled the HP software and I tried to reinstall from the disc supplied, but it does not work because I'm running Windows 10. I then downloaded the software from the HP Web site, but when it came to choose what I want to be installed, he said what I.R.I.S. OCR is already installed. I checked in my programs and it cannot be found. In any case, I continued and opened to the top of the HP screen and tried to scan, but it doesn't always have the option to indexed PDF. I tried the solution resolved on another thread and completely everything reinstalled, but nothing has changed. Then I found another thread with a link to a download Readiris Pro 14, but it says that I need to finish activation by putting the rear HP CD, which does not work because I'm running Windows 10. So now I can scan, but I have no OCR.
What should I do?
I could solve the problem.
I used the instructions on another post to completely remove the OCR using Microsoft Fix It application, which then allowed me to download the HP software again and install it from scratch. Now I am able to install the OCR software that comes standard with HP printers.
This is the post with the solution: http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/How-to-completely-uninstall-all-traces-of-HP-Photosmart/td-p/2468991
I can't print in black with my new printer.
HP says it's out of warranty. I bought it on Amazon of Bob Electronics and they had him as a monitor in use. Has not been used, but if the warrantly expired.
Hello @ Tallgrayguy,
I understand that you can't print with black ink cartridges. I would try to help with this problem.
Chances are while the printer was sitting as a model of display used, the dried out print head. It's too bad that most print heads are not something you would find at your local big box store.
On the front panel of your printer, press the arrow outside the screen. Select Configuration.
Then tap Tools. From there, locate the printhead cleaning option. Try this three times.
I hope that this will work. If it isn't I would like to refer you to a post from Bob_Headrick.
black ink does not. I read the document completely, and then decide if it fits your situation.
I would like to know how things will go.
Once I scan a document, any backup option is selected (JPEG, PDF, TXT, etc.), check the button remains greyed out, leaving the only option to cancel and exit without saving changes. It was working fine until I upgraded OSX 10.11 to macOS 10.12
Hello @RSofNJ, greetings!
Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.
I see you are using a MAC Sierra and encounters a problem during analysis.
I recommend you to try to use easy to analyze in the MAC Sierra HP scanning app. Go to http://hp.care/2dVzZC9 for instructions on how to download and use the easy scanning HP application.
Please let me know if it works for you. Nice day!
See you soon
Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!
I tried the solutions posted: 1) made sure the tray 2 is not installed. (2) printed 100 white pages of plain paper. (3) modified preference hardcover and paper media. However, I always get out of paper message when you try to print on thick paper.
This is a new printer. Help!
Welcome to the HP Forums!
I understand that your HP Officejet pro 8600 more do not print card stock, and I'm happy to help with this problem!
To get help, I'll need to know:
- If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
- If the printer is connected, USB, Ethernet, or wireless.
- If the printer is capable of making copies of itself.
- If the power cable plugged into a surge protector, or directly on a wall plug. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.
- The size of the stock card.
- The weight of the cardboard.
In the meantime, please take a look through this paper guide. ' A ' Out of paper ' or 'Choose the motor at a standstill' message and the printer not picking up or feeding of the paper in the main tray.
I hope to hear from you and thank you for posting!
OfficeJet pro 8600 print a single vertical black line when using the charger
I see that you have found one black vertical line when using the ADF. With a few steps, we should be able to solve this problem.
Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.
Here is a document for the cleaning of the glass Strip and the underside of the scanner cover.
If you need help, let me know.
Hi, my dvd player does not show on my computer and Device Manager. can someone help me? HP dv6700z laptop.
# It is now showing there either. Thank you.
I just bought a HP Officejet Pro 8600 Plus, and I've connected two PC and two iPads to it. I also plugged on my Macbook Pro (iOS 10.6.8), but unlike four other devices, the Macbook will not print.
The Macbook watch the installed printer, sends the print job, but nothing prints. I reinstalled the printer, the driver updated and reset the system print, all nothing will do. I know that the Macbook and printer can communicate because I can print a test page for the HP utility in the browser.
You do not know this information helps, but I have observed in anticipation of eventually being removed from their own print jobs. I also noticed that, strangely enough, a print job will appear in the queue, I try to print the levels of power, but I was not initialized it.
What Miss me?
(Btw, it's a wireless installation. I read that others troubleshoot using a static address, but this isn't an option for me. My ISP router will not work with a static address.)
After much research, I found someone else on this forum who has had the same problem and found a solution. I post the link below in case someone comes on this post.
button to scan save the docs is grayed out after the scan is finished and ready to save the step
Thank you for joining the HP Forums!
I understand that you cannot save documents scanned with your HP Officejet Pro 8600 N911a printer. I'm happy to help you!
Please take a look at this guide, the printer Scan fails or impossible to scan allow (macOS Sierra).
Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
Hope this guide helps!
I have an officejet pro 8600 printer + and I want to install a utility with the Mavericks. I found nothing so far. Could you help me please?
Thank you in advance.
Download and install the software below:
Be sure to select the option of scanning HP as well during the installation to get the full functionaluty.
Next run Software Update to ensure that be perfectly up to date.
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