OfficeJet Pro 8620: crumpled paper

Similar Questions

• HP Officejet Pro 8620: Error paper output

  I was printing from my computer to my HP Officejet Pro 8620. I got a job and then I got the next ready to print work.  That's when I got an error "no more paper. Loading tray. "The problem is that the tray was out of paper. The paper tray is loaded and closed. I have even the printer off, left for a few minutes, then turned it back. I ALWAYS get the error "out of paper. loading tray. "Help, please!

  No software change or recent driver. My internet connection is wireless.

  Hi kwhite1,

  Thank you for the update. I hope that the cleaning rollers solves the problem. :-)

• OfficeJet Pro 8620: Paper feed problem

  New Machine - age for a day. Follow the installation procedure and a tray loaded with good paper 20 # 8-1/2 "x 11". When I send a print job to the printer - the finished sheet is great except for a double crease to the top of the sheet. It's as if she gets stuck, deform the sheet and then it ends. It is not appropriate for an office environment.

  This printer has a duplex on the back unit.

  Secondly when I put the tray paper for 4 X 6 photo paper and load the tray... it won't pull the paper and printing. The error message says to check the configuration of the status bar and load the paper - I have already done.

  HI @Scott18,

  Welcome to the Forums of HP Support!

  I understand that your day an old printer HP OfficeJet Pro 8620 is the rustle of paper and do not print on paper 4 x 6. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can certainly understand how it would make you questions in an office environment. Looks like it's that a barrier inside the printer or a roller is defective.

  To try to fix the problem, I suggest that take a look deeper inside the printer with a flashlight to see if you can determine the cause.

  Please, try the steps in these guides:

  •  Displays a Message "paper jam".
  •  Displays a Message 'Transport Jam'

  NOTE: Some steps several times may help solve the problem.

  If you have completed all the above steps and your product still has a problem, service the product. If the printer is within the buyers remorse period, put the printer in the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8620: Part number for second paper for Officejet Pro 8620 tray?

  I'll try to find the good second tray paper for this printer.

  Some documents quote Ref CN548A HP and others quote A8Z70A. The two look alike, and both refers to the range of 8600.

  I bought the CN548A and 'almost' fits, it doesn't seem to work

  Anyone able to help?

  Thank you

  Hello @petertow,

  Welcome to the Forums of HP Support!

  I would like to help you with the correct information for the second paper for your HP Officejet Pro 8620 tray accessory e-all-in-one printer location today.

  • Good reference for the paper tray number is: A8Z70A

  The CN548A paper tray is only for the printer HP Officejet Pro 8600. The Officejet 8600 series came out before the HP Officejet 8620 and the 8630 printers series. Therefore, the tray is not universal.

  I wish you good luck going forward with this!

• Duplex printing legal size paper Officejet Pro 8620

  I have a HP Office Jet Pro 8620.  It models the paper legal duplex printing?  I get the conflict messages when you try to print.  I can't find any details regarding legal paper in the manual duplex.  Thanks for any help you can give.

  Hi cindylu117,

  Thank you for visiting the Forums from the HP Support! I understand that you are interested in the double-sided printing using legal size paper with your HP Officejet Pro 8620. After taking a quick glance to your specifications , I was able to know that's not possible, it is not supported for duplex printing size:

  

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• HP Officejet Pro 8620: My HP Officejet Pro 8620 ceased printing in Mac OS x.

  I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then he said that he is weak on cyan. Then it stopped printing because cyan has been exhausted. I bought today new cyan. I put it in and now it says "there is a problem with the printer or ink system. If the problem persists, contact HP. "I tried many suggestions for more than 2 hours. I opened the truck and looked for paper. None. When I tried to download the software, it says "something wrong with your device. Device is in an error state and cannot be reflashed because of this. Fix the problem and try again. »

  I tried to use e-print but has ended up keeping the usb connection.

  I can't touch the printer Panel because he is stuck on "Printer Failure" and no areas are in view to start other than turn the printer and the switch by unplugging the power cord. How to solve the problem? Thank you.

  Hello! Welcome to the @PBL1 forums

  I saw your post on printer failure message that you now face on your Officejet 8620. I want to suggest to look in the guide below to try a reset power and if the problem persists, please call as you would probably need a replacement printer.

  ""Problem with print head,""printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error Message appears on the printer control panel

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  All the best,

• OfficeJet Pro 8620: Print borderless with Officejet Pro 8620

  Hello

  I recently bought a hp OfficeJet Pro 8620 and I'm testing now a few important functions for my business. One of them is printing without margins of leaflets in A4 format. But the problem is: even if I chose "A4 borderless" paper size and "photo paper" like paper it always prints a white border around entire page--so he is not chosen in the menu borderless printing. The flyers that I want to print all pdf format and print them with a program called "document viewer", but using another program for printing without margins such as gimp makes no difference!

  By the way: I'm (Lubuntu 16.04) Linux as an operating system, the printer is connected via usb and the driver that I use is "HP Officejet Pro 8620, hpcups 3.16.3.

  Please help me to find a solution to this huge problem, because printing flyers for my small business is one of the most important reasons I bought this printer for and I urgently need print flyers (without borders) for the weekend too.

  Thanks in advance!

  Hello everyone,

  It's me again. Yesterday, I solved the "problem".  The problem is that the image of the pdf file that I wanted to print without borders had the size 210 x 297 mm (A4), but I had to larger scale to 214.5 x 300 mm, 9 mm up to what he had the correct size for printing without margins (A4).

  Unfortunately, these strange dimensions does not exactly appear in the dialog box size media in settings print HP Tools program but rather to the dialogue of the PDF Viewer, if you select the paper type and paper size. I do not understand this, but I finally works, and that's all I wanted. In any case thanks for trying to help me!

• HP Officejet Pro 8620: Junk emails

  I get a great daily spam which is wasting the ink/paper. Is it possible to block emails from this sender if I have their e-mail address?

  Hello and welcome to the community of HP @HP-Dave,

  I understand that your HP Officejet Pro 8620 receives a daily email that you want to block. I'll be happy to help you.

  Yes, it is possible to block unwanted senders to be able to send emails to your printer. To block an email address, you will need to connect to HP connected. One time connected to connected HP, select the devices tab, then click the tab setting, next to your printer. On this Web page you should see "Access ePrint", select "Only authorized senders" and finally add the email addresses, that trust you this list so that they can send to your printer.

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• HP OfficeJet Pro 8620: The cutting of the last thumb scan function?

  Hello

  When I scan the document analysis very well, but he fails to analyze the last inch of the document (stop «Letter» when the paper is A4). It worked fine for a month or two and then this problem appeared suddenly. Nothing else is affected (photocopy or print). I can't find any setting anywhere that allows me to change the size of the paper, while scanning (I can find such a framework for the copy).

  Any advice would be very welcome!

  Printer: HP Officejet Pro 8620

  Thanks in advance,

  George

  Hello

  If you have not installed the FULL features software for your printer, please get it from this link:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  After downloading, start the wizard for the printer and click Scan.

  Hope that helps.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

  I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

  Chima.

  Hello

  First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

  Kind regards.

• OfficeJet Pro 8620: Can the 8620 Pro Officejet print 2 sides legal?

  The question is in the subject line. The specifications of the officejet pro 8620 indicate duplex printing functions, but is able to print double-sided legal (8.5 x 14) as well as the standard 8.5 x 11?

  I've already printed double-sided with an 8.5 x 11 sheet of paper, but still to face a compatibility error when you attempt to print both sides of a sheet of legal paper size (which I use quite often). Can this printer, printing of 8620 officejet front and back of a sheet of legal (8.5 x 14) paper?

  I tried to print one side first, and then put the paper in the tray to print the other side and the results have been frustrating to say the least. Some leaves will turn out fine, but sometimes the printer (which is only a few days out of the box) will take several sheets of paper (up to 5 simultaneously) and spread them just enough to ruin every one of them.

  Suggestions?

  The 8620 cannot print 11 x 14 in duplex mode.

  Also check the firmware 8620, FDP1CN1502AR is the current with an update "improved reliability in the paper path.

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools