OfficeJet Pro 8620: Officejet 8620 Webscan Pro via the power supply produces corrupt PDF. Yes, I'm serious...

The environment:

Network connected HP Officejet Pro 8620 all-in-one.

Workstation running Windows Pro 64-bit 10.

Internet Explorer browser, Adobe Acrobat Reader DC as default PDF reader.

Full functionality of the HP printing software is NOT installed.

Using the feature of webscan and the automatic document feeder, I scan the document with the default settings for a PDF file (although I have experienced with other parameters).  The scan works very well, and the new page opens with the displayed document.  If I scroll the document by using the wheel on my mouse to halfway through the volute, a window pops up saying "Year Internal Error Occurred" after what I have to hit OK.  I can save the document in PDF format, and as long as I open it with Acrobat Reader DC, it will show.  If I try to open it with another drive (for example Microsoft Edge, I get a blank page).  I tried to create a new PDF by printing it in Acrobat Reader to a PDF generator (generator PDF PrimoPDF and Microsoft), but in both cases, it says "the file could not be printed" and "no pages selected to print.

The scenario above also happens if I scan a multi-page document.  HOWEVER, if I scan a single page document with the original on the glass, the scenario above does NOT.  It creates a perfectly usable PDF.

So... to eliminate Adobe and or IE as the culprits, I put the PDF reader by default Microsoft Edge and launched the webscan using Microsoft Edge also.  When I scanned it using the automatic document feeder, it fed the document, acted like he was treating it, and the result was a WHITE page.

The printer firmware is up to date.  I tried the old turn it off, unplug the unit, wait a while and turn it on again the solution, but that made no difference.

I searched the forums and see reports that correspond to what I see.  Overview of all what could happen here would be appreciated.

Thank you.

Hi @exfordguy

Welcome to the Forums of HP's Support.

In General, the WebScan function is intended for diagnostic purposes and is not quite as functional as the software. If you choose not to install the full feature software and driver, you can use Windows Fax and Scan.

If the printer has Web Services enabled, you can also go into the applications menu and use the scan to e-mail.

Honestly, I see no reason why you are scanning via WebScan when there are better options available.

Tags: HP Printers

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