OfficeJet Pro 8620: OJ Pro 8620 does not not via VPN

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• OfficeJet Pro 8610 does not print the files, but other things work

  Hello

  I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

  I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

  There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

  Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

  And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

  I completely uninstalled and reinstalled nothing doesn't.

  This should take 10 minutes to Setup, and I just don't understand.

  Thanks for your help.

  Hi Ringo1115.

  You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

  If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

  I hope this helps you...

• HP Officejet Pro 8610: HP Officejet Pro 8610 does not recognize ink cartridges

  My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

  When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

  The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

  I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

  I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

  Hey @Leathert,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

  I hope you get your sorted question and I hope you have a great weekend!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• After the restart of mac OS x lion, the scanner hp wireless officejet pro 8600 does not appear.

  The printer works properly from the computer with Wi - Fi. The copy of front button works correctly to print a copy of the document on the scanner. But when you run the HP Scan 3 application, the error message is displayed: scanner communication cannot be established. OfficeJet Pro 8600 [CDD814] is currently unavailable. Make sure that your device is turned on, check the connection and make sure that your network is working properly. If these conditions are correct, restart the device and try to scan the image. After clicking OK, the unexpected fast HP scanning error button appears. Turning then does not cause the parser should appear. Using the system preferences > Print & Scan shows the printer but does not show the scanner. By selecting the button scan in the box dialog does not reveal a scanner.  Device is only 1 month. Help!

  I have connected to the Live cat HP, which has accompanied me through the process. It turns out that I had to delete the printer, then turn off the router and the printer. Reload the drivers from the CD. Reboot the router and the printer, and then run the installation program. Seems the router, "forgotten" on my printer and scanner. Thank you, HP!

• HP Officejet Pro 8100 does not print - wired network connection - Mac OS x 10.9

  I have my 8100 Officejet Pro connected to my home network via a wired ethernet connection. I use Mac OS X 10.9. We had ongoing problems with the printer is accessible via the network. Whenever we have set up the connection, it works for a few print jobs, but whenever we close the printer, the next attempt to print always fails.

  I just went through all steps to solve the problem. I went back to square one: reinstalled printer drivers on my MacBook Pro running Mac OS x 10.9; has passed through all stages of wired network connection. and now, every time I send a job to the printer, it fits like the receipt of employment and printing, but the printer itself does not.

  The Billboard on the printer indicates it is connected to the network. Print the Network Setup page confirms it is connected to the cable network. Visit the IP address of the printer via my web browser also confirmed. I am able to print a printer HP Print Utility status report, so I don't know that the computer network and the printer are connected and communicate with each other. However, I can't print from MS Word, PDF files or anywhere else outside of the HP Print utility. Work is revealed in the queue, where it shows the status of each page completely 100%, employment disappears, but does never print it.

  Help, please. This has been a problem since I bought the printer, and now that my warranty has expired, it's my last hope of fixing. I'm at the end of my tether with a device that I spent enough money on to expect to work, and it does not work properly literally since the day where it was purchased. All attempts to implement working temporarily, at best. Thanks in advance and if you need more information, please let me know.

  Hi DBG345

  I understand that you are now able to print from USB, but not on the network.

  There are a few things you can try.

  Connect the printer to the router with the ethernet cable.

  Unplug the USB cable.

  Get the IP address of the printer.

  Click on the Apple.
  Click on System Preferences, click on the print icon and scanning, select the printer, click the sign - to remove the printer. Then click on the + sign, then select the printer from the list, select the printer name first, if it does not try the driver airprint, (airprint is apple pre-installed with functionality of basic pilot) click on the Add button.

  You can try is to add the printer as a Protocol IP to see if it will work. Go to Apple, system, print, and scan preferences, click on + button, then select the icon of intellectual property across the top, type in the IP address of the printer, select direct stream below, then apply.

  Try to print.

  I would like to sign up for updates from the HP driver. When available, you will be informed by e-mail.

  Hope that helps.

• OfficeJet Pro 8100 does not recognize the new router

  I saw this question for other printers, so I hope that there is a response to mine.  I just upgraded the speed of my internet service which involved a new router.  We made sure all the computers in the House worked with her, but I forgot to try the printer before the technician left.  Now my computer thinks printer Officejet Pro 8100 is offline (turned off) and the blue light on the printer blinks.  How can I get the printer to recognize the new router?  I guess I have to add that I do not know where to find the code of the intellectual property that is asked for when I go to the start menu, the HP folder, select my printer, etc.  He said: push the button on my printer wireless, so I push button blue flashing light but that does not produce a number.  Help appreciated!    It's an ATT router and I have the WiFi network name and wireless password.

  Replacement of your wireless router try here.

  http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

• OfficeJet Pro 8500 does not accept the new cartridge

  My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

  No problem, I understand.

  I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

  http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

  With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

  More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

  Best.

• HP Officejet Pro 6830 does not connect to WiFi

  I got the HP Officejet Pro 6830 for 6 to 9 months, it has been great to work wireless any time.  Three nights ago, we had a power outage, now the printer will not connect to the wireless router.  He sees the SSID, but when I enter the password, it says that the password is incorrect.  I use an ARRIS Cable Modem.  Any suggestions?

  Hi @CWoodland ,

  I see that you are having problems with the implementation of the network again for the printer, you receive a message that the password is incorrect. I would really like to be able to help solve this problem.
  
  I would check the network on the Mac password, to verify that the password is entered.
  How to find the password WEP or WPA key for your wireless network.

  You may need to restore the default settings of the printer, and then try again.

  Go to configuration, network configuration, restore the network settings.

  Then run Wireless screen of the printer configuration wizard again.

  Go to installation, configuration, wireless settings, the Wireless Setup Wizard.

  If you need help, let me know.

  Have a great day!
  Thank you.

• My blue ink in HP Officejet Pro K550 does not print, even though I tried to put in a new cartridge.

  My Officejet Pro K 550 printer, has lost its ability to print blue ink, but I tried to change the cartridge. Other colours and black work well.  Can you give me any advice as to what may be wrong?

  Hi Linda,.

  I found some of my colleagues who have worked on this printer. There are some things to try, however, it is not all good news.

  The engineer estimated that on the print head nozzles may be clogged for 2 reasons. The first is that there is only some residue ink. Here's what he said: "perhaps you can suggest to the customer to try to remove the print head (just the print head which has cyan nozzles), use a cotton pad or damp cloth to clean the residue of ink around the nozzle. Replace the printhead, and then do the cleaning sequence that the manual says. This procedure might be able to recover some scenarios of nozzle clog, but he's going to use up little ink. »

  However, it may be that air took the print head: '. '. If the print head is deprimed, that means air penetrated in a certain room after turning on which can never be purged, causing not able to sink more ink. In these cases, I think that the print head should be replaced. »

  The engineer also spoke with assurance of customer, who believes that this particular product is past its end of life, which means that it is technically longer than Hp designed to operate. I know that you only had 3 years, but you want to be aware of this.

  Karen

• HP officejet pro 8600 does not scan

  I have been using offijet pro all-in-one for 1 year and a half and recently I started having problems when scanner before that this was not a problem.
  
  2 months ago, the printer has not left me more scan to the computer using its features touch screen, for example, I used to which copy of computer on the screen of the printer and it used to work. All of a sudden I started to get the message across "to scan to a computer make sure that the feature is enabled." Open the HP software... »
  
  Then, I found a solution to this by clicking on the scan of my laptop, for example, I found the hp icon scan and the window would come and I could scan.
  
  Two days ago I went to try to scan and when I click on the HP SCAN icon on my laptop it simply does not come to the top! as if I'm not clicking on it. I also tried to scan by clicking on the icon of the hp software where he gives you access to change the settings, get ink levels etc... but the same things happens, it opens!
  
  Within these 2 days for a reason any after click on scan HP several times and restarted the laptop, but sometimes it worked most of the time it didn't. For example today I failed to get to only Scan not even once.
  
  My laptop is hp compaq 6730 s.
  
  NOTE: TO PRINT FROM MY LAPTOP TO THE PRINTER WIRELESSLEY. THE PROBLEM IS WITH THE SCANNING

  Thank you for your help, much appreciated. Somehow after a month it suddenly starts working again. However looking back, this week I just uninstalled the HP UPDATE and installed a new. I think it was the thing that solved the problem.

• OfficeJet Pro 6830: Officejet Pro 6830 does not print

  When I send the print job from my laptop to the printer (wirelessly), the screen of the printer say an impression with a symbol of loading, then makes the sound usually makes when printing is completed.

  But nothing comes out, I tried turning then once again, but no idea what to try next.

  I've never had any problems doing this before, have the printer for a few months now without any problems.

  Help, please.

  Amanda

  @drivertraining

  Hi Amanda,.

  Your printer:

  E-all-in-one printer, HP Officejet Pro 6830 range

  Your software feature complete (the printer program):

  File name: OJ6830_73.exe

  Communicate details

  Exit the: 17 November 2015

  Version 33.1

• HP Officejet 8600: HP Officejet Pro 8600 - does not print lower 1/3 of the page

  Text & images on lower 1/3 of the pages do not print on my 8600. I believe that I have updated the printer drivers and my laptop HP dv7 Envy.  I think I checked all the settings - however, the problem persists. Any help would be appreciated.

  Hey @gmi7envy,

  Thanks for posting in the Forum from HP Support.

  I see you have a partial page printing problem when you use your HP Officejet Pro 8600 e-all-in-one printer. I want to help you with this. I have some suggestions that might help.

  I think it is a problem of software, but just in case, try to make a copy of the façade - if printing result is normal appearance, fine. If this is not the case, click here to access hardware troubleshooting tips from HP.

  Assuming you were able to make a decent copy of the façade, we will assume that your printing problems are focused on software. Accordingly, I recommend you try the following steps:

  Uninstall your printer

  • Press the Windows key + r
  • Type of control panel and press enter
  • Click on programs and features
  • Select the driver for your printer from the list, and then click on uninstall.

  Remove temporary files from your PC:

  • Press the Windows key + r
  • Type %temp%, and then press enter
  • Press Ctrl + a to select all files
  • Press Delete
  • Note that some files do not delete - do not worry, this is normal. Simply click ignore that you're prompted.
  • Empty your trash at the end.

  Download the printer Installation Wizard

  Click here to install the HP printer install wizard (instead of directly using the printer driver). When you run it, this utility will facilitate what I hope it's a smoother and more efficient printer installation.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below and clicking 'resolved' (this will help others find the solution).

  Thanks for posting in the Forum from HP Support.

  Have a great day!

• 8600: scan Premium OfficeJet Pro 8600 does not work since the upgrade of Mac to 10.10.1 (Yosemite)

  Since the update of my MacBook Pro in Yosemite, I can't function of the computer analysis to work. I downloaded again the softwear & reinstalled; reset the printer, repaired disk permissions, etc. nothing works. I also note that the HP Utility icon no longer appears.  Print and copy work very well. Any suggestions?

  I tried everything above. When I add the printer driver printer HP (instead of AirPrint) does not show as an option (even if I can find it in my downloads folder). Option is the HP DeskJet that comes with a warning that it cannot be the right driver. Also downloaded what seems to be the right driver on the HP site. He also appeared in my downloads folder. HP utility always not available.

• OfficeJet Pro 8600 does not scan full page legal-size

  I have seen this question several times in these forums, but solutions do not apply to me - I can not find the applications or the settings or patches do not resolve the problem. I am running Windows 8 32-bit with a HP Officejet Pro 8600. When you scan a legal size document, the entire page is not scan, even when I select a custom size. The bottom is cut roughly where a letter size page would end.

  If you respond with a solution, please be very specific, i.e. If you say "Control Panel", you mean the control panel of Windows 8 or the small touch screen of the printer itself? If you want "pull me up to the HP application", please say that the we - there are several installed on this computer, and I've tried them all.

  

  Thanks in advance...

  In fact, the problem was located. I is broke and finally called HP support. It turns out that, contrary to the information that I have seen elsewhere, legal size paper MUST be analysed the ADF, not the dish. You can see a white band across the plateau where the search starts. The dish is physically unable to accommodate legal communication. Once the original is loaded in the ADF, the size of the document options now include legal communication.

• OfficeJet Pro 8600 does not recognize the 2nd paper tray

  I've set up the 2nd tray in system preferences by checking the box for an additional tray, although it seems sometimes to uncheck because when I go back to it is checked, it is not. Somewhere I found the Source setting and I saw 2 trays, but now I don't remember where it was to check again. However, when I try to use the parameters to define a default tray and lock in the status bar on the printer itself, it simply does not list the second set as being there. So there is nothing to choose or define. At one point, even though I didn't click to print, it seemed as if he was going to print something but then says there is more paper in the tray. But there was.

  I am on an iMac 10.8.5 OS and just bought this printer. I connected with ethernet.

  Hello

  I ask you to try the procedure described in the following link:

  http://support.HP.com/us-en/document/c03160525

  Although I am an employee of HP, I speak for myself and not for HP.

  　

  Say thank you by clicking on the "Bravo!" Star"who is on the left
  Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem

  　

  Kind regards

  Ray

• HP Officejet Pro 8600 does not print

  just bought this printer and I'm running it on my network with a windows vista upgrade to windows 7 32 bit computer.  Impressions of all my other computers but not print from this laptop.  All other functions work fine, scan, fax & web services.  Tried the HP Print utility but does not always print.  I appreciate all help.

  Thank you

  No other drivers were installed. However I just discovered that if I set up the printer to connect to the wireless router work with my wireless laptop but she connects with the computers on the network cable. If I connect the printer connected to the router, it works with the computer cable and a new laptop dell wireless but not the other wireless laptop?