OfficeJet Pro 8720: Preview of the Document

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• HP OfficeJet Pro 8720: officejet pro 8720 redirected printer

  Hello

  We try to use a HP Officejet Pro 8720 on a server terminal server Microsoft Windows Server 2008. We have the pilot configured the server terminal server and do not use the easy print driver. The printer prints not even with the easy print driver.

  When we print, we see the element in the local and remote queue and he leaves the queue of waiting but never printers.

  The printer is running the latest firmware and we use the latest driver on the HP site. We have several HP OfficeJet Pro 8720 s and several computers all have the problem. It has never worked. This is a new installation.

  It does not for us on Server R2 2012 either.

  Any ideas?

  Thank you

  Zach

  Using the HP 8600 driver seems to work ok.

• OfficeJet Pro L7590 show me the error on the LCD screen mini printer 'rear access panel is open.

  Hello

  OfficeJet Pro L7590 show me the error on the LCD screen mini printer 'rear access panel is open. How to fix Ica?

  Operating system is windows 7 but I do not connect to the PC again

  Please Help me ASAP

  Concerning

  Check the document I linked below. Let me know if it worked or not.

  http://support.HP.com/us-en/document/c01626835

• OfficeJet Pro X451dw (CN463A): updated the Firmware says X451dw "EC Firmware Updater does not contain updates for your device."

  I'm trying to update the firmware on my HP Officejet Pro X451dw (CN463A), but the firmware update fails with the error "This Firmware Updater does not contain updates for your device." More precisely:

  1. With the help of EWS, I confirmed that my current firmware is very old (it lists the firmware version of BWP1CN1315FR, which means 1315FR, right?, dating almost the time I bought the printer about 3 years ago).
  2. I downloaded the firmware ("OJP_X451dw_R1640A_updated.dmg") was last updated, copied 'HP Firmware Updater' in /Applications and then he ran.
  3. It shows my printer in the Device Discovery list. I selected and clicked on continue.
  4. He thinks for a while, displaying "recovery information...". »
  5. After a wait of 30 seconds (approx.), it displays "EC Firmware Updater does not contain updates for your device."

  Any suggestions?

  You're welcome @justkwin.

  Here is the utility of a Mac computer:

  FTP://g4u0180.Houston.HP.com/FTP4/pub/softlib/software13/printers/pentane/OJP_X451dw_R1548A.dmg

  Kind regards

  Shlomi

• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility:

• OfficeJet Pro 8500. orientation of the page when printing double-sided it is backwards.

  OfficeJet Pro 8500. orientation of the page when printing double-sided it is backwards. How to change so when doc is printed can be read like a book?

  I don't know where to find and change settings.

  can you please help?

  Thanks in advance

  Anna

  Anna

  There should be an option in layout to "Flip on long edge" or "return on the short edge.  Change this setting to change the orientation of the back page.

  If this does not resolve the problem that, please indicate what operting system you have and the number of exact model.

  

• OfficeJet Pro 8610: print legal size document

  Is it possible to print a document on legal size paper on the Officejet Pro 8610 printer?  If so, how can I do or where can I find instructions?  I need to print an excel document and may take up to print, but do not know how to load the paper.  The tray is too small.

  @jaztenor

  Theuser's Guide (Chapter 2, Page 24) explains how to extend the tray for legal size paper.

  NOTE: To load legal-size paper, press the blue latch located bottom left of the status bar of entry and
  Deploy the status bar.

  

  Printing preferences to specify the printer paper that you use.

  Paper size and Media Type:

  Control Panel > display icon > devices and printers > click on your printer >

  Printing preferences > paper/quality tab

  Reference, suggestions and examples:

  Printing options

  

  According to the program / browser you use present it the print job, you can reach the printing preferences in preview before printing.

  Example - Firefox:

  Browser > file > (click) Print > properties (open printing preferences)
  

  Reference, suggestions and examples:

  Manage the print with preview output before printing

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• OfficeJet Pro 8630: Cannot define the quality of scan

  I can't find where to put the "quality" of the scans.  I checked the Panel for full control of the camera itself but also access it through a web browser.  I CAN find where to put the quality of the copies, but I don't want to copy the darker things right if they are going to scan correctly.

  Hello.

  Open the software HP Officejet Pro 8630 from your desktop or in the start menu > programs > HP > printer folder.

  Click on scan a Document or Photo and make sure that the show preview option is checked, then click on Scan.

  You will see the options available within the dialogue area scanning tht of brightness and contrast.

  Kind regards

  Shlomi

• HP OfficeJet Pro 8600: Scan - disable the 'Save' button with MAC OS 'SIERRA '.

  Hello world

  I have an Officejet Pro 8600 installed in a Macbook pro.

  After having upgraded to Mac OS Sierra (10.12) 'Save' button in the HP scanning software is now disabled when the save screen appears. Save documents are possible using the 'Test' option in the menu "Preferences".

  It worked fine with the latest version of 'El Captain'.

  I've searched for scanning HP new version for Mac OS Sierra, but nothing.

  Someone has any idea how to solve this problem?

  TKS in advance.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• HP Officejet Pro 6830: Cannot use the menu on the printern

  Hello

  I just got a new 6830 Pro Officjet installed. The printer works fine, but I'm not able to use the menu on the printer. When I choose an option, opens the printer option, but within two seconds, it goes back to the home screen. Analysis and making copies is impossilble at this time.

  I already checked the firmware version and it is up to date. Does anyone know how to fix this?

  Kind regards!

  Hi @Mirella1

  I'd love to help you with your Officejet 6830. I understand that the front plays tricks on you.

  You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

  In this document, you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

  ↑ This is not limited to the Laserjet printers.

  If the printer is already connected to a wall outlet, or if you move and the problem persists, since you have already activated the firmware updates, I suggest that we call. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

  I hope this helps.

• OfficeJet pro 8610: scanning of a document of several pages in a single file

  I have an Office Jet Pro 8610 printer all-in-one. Here's my problem. When I scan a multi-page document scan up each page in a different file. I want to scan the document in a file so you can send an e-mail and save it. So far I have not figured out how this. What I am doing wrong?

  Hello

  Thank you for using the forum.

  First of all, you need to install the software for your printer.  You can download the software from this link, be sure to select the correct operating system and the "Download COMPLETE".

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8610-e-all-in-one-printer-series/5367603/model/5367606

  Once installed, you can start using the Scan software.

  There is a Scan shortcut that allows you to 'Save as PDF '.  This will scan all your documents in a single file.

  

  Watch these videos that can be useful to your scanning needs.

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Thank you!

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

• OfficeJet Pro 8625-impossible to scan documents to PDF format with windows 10

  I have an Officejet Pro 8625 printer.  I can't scan documents to pdf format.  There is no option for pdf and documents scan photos not documents.  After you have installed Windows 10, I got a message to insert the cd of printer provided with the printer.  I have done, but received no other directions.

  Hi @dj53,

  We have the option to save the file scanned in PDF format if we use the HP printer Assistant application (this is part of the HP printer software)

  Please refer to the document URL support

• HP Officejet Pro 8600 scans to the computer windows 7

  I am using Windows 7 on my desktop at home for the first time (since a few weeks ago). I got this HP Officejet Pro 8600 for at least a year now, and it was easy scan documents using my Windows XP.

  This morning, I scanned a document on the Windows 7 system, but tonight the icon ("HP Officejet Pro 8600") does not show the scan option. I am stunned. I need to scan more than a few documents and cannot find out how to access this feature. Help, please!

  Hi delphine and welcome to the forums of HP!

  I see you have a 8600 Officejet which seems to no longer provide the analysis option. I will certainly do my best so that he could share with you scanning capabilities

  It's really weird that you get is no longer the option scan so I suggest that you run the HP print and Scan Doctor and see if it finds problems first. If she says that everything out very well we should be able to get an icon on your desktop HP Scan so that you can just open it directly.

  To do this, click the start menu, click programs principally made, click the HP folder, click on the HP Officejet Pro 8600 folder and then right click on the HP Scan, select send to and Desktop. Then, you will see an icon on your desktop that says HP Scan and you don't have to go through the HP printer Assistant longer.

  I would like to know how it goes for you!

• OfficeJet Pro L7780: Officejet Pro L7780 missing of the vertical lines on text & photos

  Everything that I try to print has lack of vertical lines, text or photos. Happens if I print from my computer or if I try to copy a page directly to the printer. I went through the troubleshooting page full... the ink is all well heads, all good impression. Whenever I try to run a printer align it does not end the page. Whenever I have nothing he's trying to align printer print when its done & still cannot print the entire page. Gives me an error and says to check my documataion. I checked the book with my printer & there is nothing in this whole problem.

  Help, please!

  Hi @LockGal,

  Welcome to the Forums of HP Support!

  I see that you are having problems with your HP Officejet Pro L7780 printer aligning and printing vertical lines. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration that this must be for you. Looks like there are two separate issues. When the printer clean print heads and not properly align itself, this indicates that there is a problem with the cartridge, the print head or the line break. For vertical lines, it is usually independent for cartridges and print heads (not being is not a print quality problem). The paper type and print settings might be the problem.

  To help determine the cause have you used this document: troubleshoot print quality HP Officejet Pro L7500, L7600, and L7700 all-in-One Printer Series?

  Use the document in the order will help you determine if the print heads need to be replaced. If so, please contact HP.

  Please confirm that the vertical or horizontal lines?

  NOTE: are not replace the cartridges and printheads for vertical streaks in a print. Instead, check the paper as directed earlier in this document, or search for a document that addresses this issue. Vertical streaks on copies can often be fixed by cleaning the scanner glass.

  • L7300 of HP Officejet Pro L7500, L7600 and series L7700 each - vertical stripes, lines or streaks on Copies, faxes or scan

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8610 do not print documents to MS Word

  Hello

  I am owner of an all-in-One 8610 Offijet Pro. It was working fine until this day. Suddenly he stopped printing MS Word 2007 documents. It works fine with other applications (Acrobat, Autocad, etc.).

  I've uninstalled and reinstalled the drivers several times, used HP difficulty application, used the application microsoft Fix, I tried printing on Office 2013, but nothing happens.

  Whenever I try to print a .doc I get a page with a code on it and another filled with dark horizontal lines.

  Hey @Fatalouch,

  Welcome to the Forums of HP Support!

  I would like to help you today to resolve printing problems that you are having with MS Word documents when printing to the printer all-in-one HP Officejet Pro 8610. I understand that you already have many of the recommended troubleshooting steps, and I thank you for all the information, including in your message. I'll suggest a few steps additional troubleshooting here. I know that you have already run uninstall it and reinstall your product several times, but please run the step-by-step instructions below:

  Step 1: Uninstall the drivers:

  Because you have not specified what operating system you use on your computer, I'll provide you with the document on how to uninstall properly. Please click on this support document and simply choose the operating system you are using. If you are unsure about what your operating system, refer to: what is my OS?

  Uninstalling the printer software

  Step 2: Delete the Temp folder:

  1. Open your Start menu and in the box "search programs and files", type %temp% , and then press enter.
  2. When the Temp folder opens, select Ctrl + A at the same time on your keyboard
  3. Once everything is highlighted in the Temp folder select "delete" on your keyboard to delete the files in the Temp folder. No files and folders on your computer will be deleted. This only deletes temporary files. If a file is always be used by a program on your keyboard will rise pop to 'jump' the item.
  4. Once the temporary files are deleted to close the window
  5. On your desktop, right click on the recycling bin and select empty recycling bin

  Step 3: Reinstall the drivers:

  Please select the link below to download the appropriate printer drivers:

  E all-in-one HP Officejet Pro 8610 Printer series full feature software and drivers

  Once you download the driver package allow the download to run.

  1. The installer gets to 100% and then launch the installation screen
  2. Do run installation instructions step by step to reinstall your printer
  3. Once the product is reinstalled correctly, proceed to the next step.

  Step 4: Change of driver:

  Now that the correct driver is reinstalled I'm going you have change the pilot of another driver for the Officejet 8600 series which should solve this problem.

  Please select the following link for the driver: HP Officejet Pro Basic print and scan Driver

  1. Allow the driver to download it and run it
  2. Once extraction is complete the installer can launch, please close the window installation
  3. Go to your Start menu and in the "search programs and files" box type % temp % and click enter
  4. Once the Temp folder opens, click the newer 7z folder. It should include OJ8600 or OJ860 files in what it says.
  5. At the top of this file, you will see the path to the file. It may show something like "computer - local disk c-users appdata - local - Temp - 7z...'.
  6. Make a left click on the right side of the path of file at the top bar and everything should highlight in this bar. Then right click on the bar and copy the path of the selected file.
  7. Close the Temp folder
  8. Click on the start menu, then select devices and printers
  9. In the devices folder and printers, click with the right button on your Officejet 8610 and left click on printer properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of printers on the right.
  13. Click the "disk" button at the bottom right
  14. When the "Browse" window opens, simply right click in the path of the file bar and select "Paste" to paste the path of the file that we copied earlier. Click OK.
  15. When prompted choose the 8600 Officejet printer and click Next until the pilot add windows close.
  16. Under the printer properties window, select 'Apply' but do not hit OK
  17. Select the general tab
  18. Rename your printer in HP Officejet 8610
  19. Click OK

  Now, try to print from MS Word!

  Please let me know if the other pilot solves your printing problems. Should you still be questions be sure to meet with your operating system so that I can further steps offered. Good luck!