OfficeJet Pro All In One 6835: Officejet Pro 6835 printhead error

My Pro Officjet 6835 all in one shows a printhead error.  I installed new ink cartridges about 2 weeks ago, and it printed fine since then.  I tried troubleshooting.  When I try to "Clean printhead" computer, it simply says "printer is busy".  When I try to clean the printer configuration menu, it shows that it is cleaning for about a half second and then returns to the maintenance printer screen.  On one attempt, it seems to work, but after 3 hours, no there was no change or action.  I have reset the printer (unplug the unit for more than 60 seconds - of the printer and the power outlet), off several times and contracted cartridges to attempt to clean the print head.  It doesn't seem to be removable, so I'm stuck.  I'm currently under Mac OS X Yosemite 10.10.3.  I really need to be able to print several documents as soon as possible.  Help?

Hi @customerHI

I would advise to call HP telephone support. The print head is not replaceable, and you will need for the printer needs to be replaced. Can you please post back to let us know how you go?

Thank you

Ciara

Americas & Asia

http://support.HP.com/us-en/document/c04839288

Europe, Middle East, Africa

http://support.HP.com/us-en/document/c04839289

Tags: HP Printers

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