All-in-one HP Photosmart C309a "Alignment failed" error message even after cleaning the print heads, etc.

About 3 weeks ago before making the error msg above, a large black ink blob appeared on my printed piece of paper.  This product for several sheets later, but kept decreasing in amount.  I continued to print & finally all traces of ink have disappeared.  2 days ago I got a msg of error on "load plain white paper. ", but the paper tray was plain white paper in it.  I have removed the paper, straightened and her successor. As a result, the msg "Alignment failed" appeared.  I went through all the steps HP online information on the treatment of the "alignment failed", including the cleaning of the printheads (the right amount of ink was on it), check the vents of cartridge, etc.  My question is: if I have 4 out of colored inks and a new black ink installed, the alignment is being affected by the old cartridges?  A msg on this appeared on the Control Panel, giving the opportunity to proceed with the old cartridges or install new ones, but be careful that it "cannot allow completion of...» "If 'old' were replaced not.  I need to replace these color cartridges or is it probably another problem, which is print head damaged?

Checked the evacuation & there is no problem, so I tried the informal solution to put the printhead in hot water.  A ran 1 cleaning via / configuration on the printer and finally aligned with success tools.  I waited a while to respond because I wanted to see if the printer should continue to work, and there!

Thank you very much.  I'm happy that I can keep this printer!

Tags: HP Printers

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