oficejet pro 8500 Windows 8

The installer works with Windows 8 in the sense that there are no problems during the intallation.

Printing works fine, but you can't scan. You get an error message indicating that the scanner is in use.

If you use another utility, say Windows Fax and Scan, it will work very well.

Obviously, there is a bug in the utility scanner included with the HP software. The workaround for now, is to find a third-party utility or use what comes with Windows.

I hope that HP solves the problem. It shouldn't be very hard

Hi TheReedRanch,

Follow the steps below and let me know what happens?

First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

Second step: downloaded and extracted to your system:

1 download the drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-110033-1&CC=US&DLC=en&LC=en&os=4132&Product=3752456&sw_lang=

2. once the download is complete, double-click the file to extract the software.

3. when the installation window opens, press the Cancel button to stop the installation

4. tap folder in the race or search programs and files of field

5. Locate and open the folder starting with 7z (example: 7zS2356)

6. right click on the folder and select copy

7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run disk cleanup from the tools Accessories\ system under all programs folder

14. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Let me know if you are able to successfully install the software and driver and are able to print & scan?

Tags: HP Printers

Similar Questions

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    Hello test3000,

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    2. check if a test page prints

    3. clean the rollers.

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  • HP OFFICEJET PRO 8500, WINDOWS XP

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    Hey ERELLA.

    Looks like the printer has an internal hardware problem and the code is raised to indicate this.  Please take a look at the procedure described in the document following the link.

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    Hello

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    Thank you

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    Hit the "Accept as Solution" If we have reached a solution and the "thumbs up" to say thank you for my help.

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  • Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? Windows 7.

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    Hello

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    Hello

    You will probably need to reinstall the HP software after an upgrade of the operating system.

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    Kind regards

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  • OfficeJet Pro 8500 A910g: OfficeJet Pro 8500 software on Windows 7

    I use this printer for about three years, and about a year, when I clicked on the icon of the software OfficeJet, or tried to run from the program list window, nothing happened.  A HP support agent sent me a link to the "HP Print Scan doctor and", and that fixed it.  A month ago, it's the same thing.  I uninstalled all the HP software associated with the printer and went to HP.com and downloaded a new full version of the driver installed, then restarted the computer.  The same thing happens again.  I can print anything from the PC and use the front panel of the printer to scan the items, but by clicking on the icon HP Officejet does nothing.  When I run the "doctor HP Print and Scan" and make a analysis test, the scan window goes up on the PC and allows me to scan and save any document on the glass or in the charger without any problem, but even after I do that, clicking on "OfficeJet Pro 8500 A910.exe" does nothing.    I use Eset smart security 8 software and SpyHunter, but even with them turned off during the download and installation, and while I try to run the software of the printer, nothing changes with this problem.

    I saw someone post this question on the line.

    Hello

    Try to install the following hotfix:

    http://support.HP.com/us-en/document/c03640384

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  • How is my scanner HP Officejet Pro 8500 all-in-one will not work on Windows 8?

    I just upgraded to Windows 8. My HP Officejet Pro 8500 A910 all-in-One printer works fine, but the scanner won't. I get an error message that says: cannot find the scanner. What can I do to correct this situation? HP has a driver that works with Windows 8?

    Did you uninstall this printer before the upgrade to Windows 8?

    If not, then I uninstall the software for the 8500 A910 and reinstall with the drivers up to date.

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  • HP OfficeJet Pro 8500 A909: Hp Solution Center does not work for Windows 10 installed

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    Hello

    Could be updated Windows 10 recently. Please check your history of updates of Windows 10 and remove/uninstall kb3132372

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    https://support.Microsoft.com/en-us/KB/3132372
       
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    Kind regards.

  • HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

    My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

    If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

    If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

    It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

    He has always worked on Win XP.

    The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

    I tried a usb connection and a connection of network ethernet, with the same results.

    Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

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    Very weird.

    Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

    http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

    Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

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  • OfficeJet Pro 8500 Wireless - pop-up window does not disappear

    To start the computer, a window pop up keeps saying "Please wait while Windows configures Document Viewer.

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    I was hoping that the simplest method would work first.  I studied this carefully for you that I am aware that the missing files in your registry can cause this but I can't tell if this is directly related to the HP Solution Center or XP computer.  You are able to open the solution Center?  If so, then I do not recommend remove and reinstall the printer immediately if it is scanning and printing correctly.

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  • HP Officejet Pro 8500 has more: I need help to setup windows fax and scan on a network wireless home

    I'm stuck in the box of / address of the fax server in the Windows Fax and scanning configuration wizard. Where can I get this information? I think I can finish with this info.

    Hello

    Windows Fax and Scan allow scanning from Windows, fax of the printer can be done by the HP Officejet Pro 8500 A910 software or Print Fax - printer HP Officejet Pro 8500 A910.

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    http://Windows.Microsoft.com/en-us/Windows/set-computer-send-receive-faxes#1TC=Windows-7

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    http://h10032.www1.HP.com/CTG/manual/c02668142

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    Kind regards

    Shlomi

  • Software OffficeJet Pro 8500 HP Solution Center not supported on Windows 7

    Just upgraded from Vista to Windows 7 and when I tried to reload the CD with the HP Solution Center, he told me that he only works on XP or Vista.  It is an application very used on my PC.  Is there an upgraded version that I can download that will run on Windows 7.  The wireless printer works fine on Windows 7 but without the goodies from the Solution Center.

    There are a few different versions of the Officejet Pro 8500, but to make easier the task that I have linked below to the page where you can find your specific model and download the drivers and any software for it.

    http://WWW8.HP.com/us/en/support-search.HTML?tab=1#/qryterm=OffficeJet%20PRO%208500&SearchType=s-002

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