OJ Pro 6830: Wireless connection

Just bougt garage new printer HP 6830. Replaces Office Jet 6500 HP more. Never had any problems with the Wi - Fi connection.

With the new printer 6830 no chance to get the connection. I followed Assistant on the screen of the printer wireless installation. My router is recognized in the list. Password is entered. However I contineously the message: "The printer error" "disable printer and try again. I am at a loss how to solve it.

Hey @Raemstel,

Thanks again for getting back to me in what concerns this problem of Firmware. Right now, I would recommend that you contact our Technical Support by phone queue to explore additional support options for this failure.

HP technical support are available by clicking on the following link:

Contact HP support

  • (1) once the page opens, enter your model number of the HP (E3E02A) on the right.
  • (2) then scroll down to the bottom of The HP Support-Contact page and fill out the form with your details.
  • (3) Once finished, click on the 'Show the Options' icon in the lower right.
  • (4) Finally, scroll to the bottom of the page and select "get the phone number." A file number and telephone number will now fill for you. Please call the provided phone number and support officer file number you get.

It has been a pleasure to work with you. I wish you good luck going forward with this!

Tags: HP Printers

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