Ordered product today... Have not received e-mail with download
Hello
I ordered CC this afternoon by phone. I was told that I would receive an email with the download. I still received nothing. Is this typical?
Thank you
Mary
I read that it will take as much as 24 hours for a purchase to show your Adobe account
Your subscription to cloud or serial number to show on your account page?
https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers
Tags: Adobe
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Original title: Hotmail
I have not received e-mails from last week. I just tried to send a test email and it says that my account is not available?
The first step in troubleshooting is to clear browser cache/cookies. (you must clear all cookies)
* For Internet browser explore & MSN butterfly: simultaneously press CTRL + SHIFT + DELETE, and then click on remove
For Google Chrome: Simultaneously press CTRL + SHIFT + DELETE, and then click clear browsing data
For Firefox: Press CTRL + SHIFT + DELETE, and then click clean now
(other browsers are similar)If you clear the cache is not help meet these.
You access your e-mail via a web browser or e-mail client? See the differences between them here
You have problems to access other accounts on the same computer?
The same problem exists when you use a different browser?
The problem persists on other computers? -
Why I have not received e-mails from the last 2 days?
It seems that my account has been hacked. All my contacts were deleted and some of my emails from my inbox sent have also been removed. Quite simply, I can't receive emails. I tried to use my son's account to see if there is no message, but nothing whatsoever, just, I don't get the emails. What can I do to start getting emails again and maybe even get all my contacts back?
Send you an email and see if you receive? If this isn't the case, then there are probably a problem with your account. If you get it, you may have no emails in the last 2 days (or if you are unsure that you did, just on). If you use an e-mail program, go to the place on your online account and see if the emails are there - then the problem is that they are not transmitted for some reason any (it could be your e-mail program or it could be the provider - difficult to say at this stage).
You need to discuss with your email provider (one that provides you with e-mail service - perhaps your ISP, but maybe someone else entirely). They are the ones who can access these things on your account and understand what is the problem (or help you to fix your computer's settings so that you get emails again).
I hope this helps.
Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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Thanks in advance!
I did it!
But as the LR5 was also an upgrade, I had to find and enter my first my first Lightroom, the LR4 activation number, before the LR6, one has been accepted...!
Crazy but true...
But happy now; but I lost an hour or more...
Bye!
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Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I had paid yesterday, but have not received a serial number. and the system had not found my order.
Please help, thanks.
My E - mail; [email protected]
Details of payment have not been downloaded, the order could not get through. You must place another order with full valid credit card.
Concerning
Baudier
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Hi, I bought acrobat adobe pro ms with order number: 12287735659 but I have not received the download link and the serial numbers of adobe and had this message there is a problem processing your order, please contact our Service team customer to 800 448 1642 for assistance. my credit card is already loaded, but not received numbers.please series suggest
Hi Kunal,
If the problem still persists, can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products.
Please do not hesitate to me message in person if assistance is needed.
Concerning
Stéphane
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I need help I bought bright room 6 adobe photoshop light Room 6 version I have the dvd and they gave me a redemption code, I typed in it and he said it was a success, and yet I have not received an email... .i could not access right room because his request because the key and I don't have not any e-mail regarding the key to some body help me please what wrong?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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I have not received serial number after buying Adobe first pro (monthly subscription).
Creative cloud does not use a serial number and creative cloud subscribers for not having any serial number associated with their programs.
Creative cloud subscribers use their adobe ID to activate their programs.
Download and install the desktop creative cloud application (after signing with your adobe - the same as that used to pay for your creative cloud subscription ID), apps download Adobe Creative Cloud | CC free trial Adobe
Open the office application (a shortcut will be on your desktop) > click applications, and then select the programs you want to install.
the desktop application gives you access to the cs6, cc and cc 2014 apps. and probably more in the future.
If you already have the cc desktop application and you need to refresh your adobe id, sign in, and sign out | Creative office cloud app
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So, I ordered a new set of recovery disks for my (out of warranty) Pavilion p6654y, I received a confirmation email and a CSO number. For about 2 weeks I got the confirmation of order, but records have not delivered. Also, I checked with my Bank and the money for the purchase has not yet released. I checked HP incident status page to see what was going on and he told me "contact HP". They don't have sent other emails not to mention that the order confirmation, so I'm stuck sort of just ask yourself what's the deal.
My problem is that I could not find any contact information for this kind of problem, does anyone know how I would go on to contact HP for a problem with an order for recovery disk?
Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
If you are not familiar with messaging private forum please click here to learn more.
Thank you
Omar -
I have not received a key after my surgery.
2 days ago, I bought the package of Photoshop photography program Adobe CC for $9.99 / month with my credit card. At this point, I had CC Photoshop and Lightroom 5.4 installed as trial versions. After the transaction has been completed, I clicked on a "Download" button next to the transaction on the "transaction history" screen When the download is finished and I accessed PS a message appeared on my screen saying that it is a free trial for 30 days. I have not received a confirmation e-mail or a key. My order number is: AD001323687AP. Thank you.
you do not use the key/serial number with cc. your adobe id allows you to activate your trial to full versions.
in ps and lr, click Help > sign...
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I have not received the email so that I can install the new Firefox.
I downloaded the new version, but he says I'll get an e-mail so that I can install it then. I have not received this e-mail.
You need not register to install Firefox. Newsletter registration is optional.
For 29 of Firefox, you can use the integrated update. Try:
Help > about Firefox
Firefox must immediately begin to download the update.
Does it work?
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I could not receive e-mails of a specific person. He is able to receive messages from me and was on my list of contacts for a while. This happened for 3-4 weeks. I have no problem receiving emails from any further contact. What could be the problem?
U have checked to see if the answer comes up in the spam folder? are you using aol, they blocked an e-mail from other senders. When emails are sent, from the other party, what is their error message?
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I bought the plan of creative photography of Cloud (one year), were charged, but have not received your activation codes so I can not use Ligthroom or Photoshop. What should do?
I use a mac
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have not received an activation code.
Hello. On 4 January I paid the subscription at Mr. Up to now I have not received activation key. I tried to followed by the command by ID, but the system have not found my order. What should I do?
Hello
I see that you have the subscription to Muse. If the throw his request for serial number please try the steps I have provided in the thread below.
Please let us know if this is not the case. Please provide us with some screenshots for better understanding.
Concerning
Vivek
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