HP Pavilion stuck on the white screen

He had since November/December, Windows 8, it kept freezing so I restarted. It showed 'Prepare auto repair', then went to a blank screen (help I need before the 4th) and it has been like this for a day

Hello

The info is good and which would indicate This is your laptop.

The error code for the short drive Self Test would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

As your laptop should still be under warranty, contact HP and arrange for the replaced disk - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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