P2-1033W not answer during recovery using HP Recovery Kit

I try a system recovery using the HP Recovery Kit. Windows 7 is the operating system.

I insert disc 1 into the computer and it seems to start the process. In a few minutes, he gets to a screen similar to sunlight at the top that shines through a blue sky and the rest of the way. There is no HD activity light or a message on the screen. Only the mouse cursor is on the screen. I want to know if it of the way the process works, or is the computer hung up? The screen is this way for more than 45 minutes. The instructions say the process can take two hours, but it does not say what should I see on the screen if anything.

Sorry for the delay in response to your suggestion.

I tried to use the hard disk recovery program. However, the program has never worked for me. I received a message stating that "Recover Manager cannot restore your computer by using the original image. Please contact HP support. "Error code: 0xe0ef0003" this is the reason why I bought the recovery Kit.

My final solution was to use a new HDD (WD 500 GB) with the recovery kit. I always had problems with the program past fashionable unanswered. The system seems to lock up periodically. I decided that I had a memory problem, so I did a test of memory on the system. The memory also hung up test. I removed the memory stick of 1 GB and run the test again. This time she completed with no blocking. I then put the 1 GB module in the system and run the memory test. This time it completed without any problems. When I finally got the recovery kit program to work once again he completed 100 percent instead of the lock up to 70 percent.

Instructions for use this recovery kit is very basic, in my opinion. HP want me $49.99 for technical support in answering my question on the way to know if the program actually work load. After paying for the recovery kit I considered not just as a good option. I lost a lot of time because I didn't know if the system fails or if it still worked. I would not recommend this system to anyone. If it belongs to my sister, I would have thrown it out the window a long time ago.

Tags: HP Desktops

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