Palm repair service is TERRIBLE... I DO RECOMMENDED the USE IT if it can be avoided!

Palm repair service is so terrible, that I wish I would have paid sprint to repair my phone in one of their service centers. I own a treo 800w on the sprint network and had no major problems on the phone nor my service provider.  I then noticed one day, my phone died while it was plugged into the charger even if the red light was on and the phone itself said: he was in charge. come to know this is a common problem with the phone and I thought I'd try everything in my power b4 I took it to be repaired. I done a hard reset and reinstalled the usb and charger for the phone patches, nothing helps. Sprint short long story said I was out of the 90 store warranty and they could fix it, but they would charge me $125 to do. Luckily for me I'm still covered by the manufacturer warranty 1 year palm so I called palm and they said they would have gladly fix the phone. they gave me all the information needed to send my phone.

I sent my phone out Tuesday, July 21, 2009 using fedex shipping 2nd day. my phone has been received and signed for the Thursday, July 23, 2009 at 09:37 by one

P.HERNANDEZ. I learned the turn around time is 5-7 business days and I should wait until my phone in my possession at the end of this period. repair self-service site reflects my phone had been received until July 27, 2009 and the status was "under repair" so I call to check the status and why the process takes so long and the first thing you notice when they answer the telephone is the center of calls extremely noisy which makes it very difficult for the representatives to hear you and vice versa.
to make matters worse the guy I spoke to 27 told me oh your phone has been set and shipped the 20. and above to discuss with me when I told him that he could not have been fixed by then because it was the day before, I even sent to NASHVILLE, TN in PHARR, TEXAS and then he said, oh I made a mistake, we received it only, but it has not been shipped to you yet.
Today, 3 August 2009 markes the end of the 7th day since I sent my phone and I have not yet received my phone or an email containing a tracking number at least let me know that my phone has been shipped, so I decided to remind. the guy today told me oh it has not received your phone until the 25 so call back tomorrow or the next day, I once again, politely explain him that my phone was signed on 23 July and he tells me he will check and give me a call to let me know if my phone has been shipped when it closes in 3 hours (23:00 central time) or the morning of Midi
without a doubt, it's gotta be the worst experience of absolute customer service that I have ever been a part. I was reading a thread on the quality of the repair service offered by palm which was published by another user, almost 1 year ago and I seem to have the same experiece, palm needs to do some major update to accelerate the repair and return of the phones of customers. I seriously considered switching to blackberry. My sister has one and has had a problem with his phone, she received a replacement phone, prepaid box and labels for shipping in 2 days. This is what customer service should look like!

Finally received my refund of palm, luckily for them I changed service providers of phone that I had planned to do so im still with sprint and I found a flight on the treo pro, cost me about total $ 185 and it came with a rigid protection case and Holster so I could not pass that so im bak on the team... I hope that we have no hardware problem out of this 1

Tags: HP Tablets

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