Pavilion 15-ab271sa: scrolling

I just bought a new laptop (HP Pavilion 15-ab271sa) and when I started the 'Set Up' start scrolling worked (using two fingers to scroll up and down), but once I had enough, I couldn't and still not get the scrolling feature to work!

I tried to enter in the advanced settings of the mouse to control the synaptics functions (as many people online proposed) but it opens and then says its has stopped working and I have to close it. I can't do anything with it!

It drives me crazy. Could someone help me please?

Any advice would be greatly appreciated!

Hello

Try the following.

First, download the Synaptics driver on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71984.exe

Disable your wireless card (should be f12 ).

Open Control Panel, open programs and features, right click on the Synaptics driver and select uninstall.

When finished, restart the laptop.

When windows rebooted, open your download folder and re-run the installer of Synaptics - when it is finished, restart the laptop.

Open the Synaptics settings panel, activate the scrolling settings you need and then check if it works well.

If so, turn on your wireless card and use the utility on the following link to prevent Windows 10 to update automatically the Synaptics driver.

https://support.Microsoft.com/en-GB/KB/3073930

Kind regards

DP - K

Tags: Notebooks

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