Pavilion 15-n019wm: no sound on hp Pavilion 15-n019wm

Since Friday, I have no sound on my laptop, no internal speakers or the headphone jack and the led of the button mute does not work, but if I hit the mute button, the symbol will appear on the "speaker" icon, and it disappears if I hit him again. I did tests and bars light up as if his fate, but there is no sound at all.  I uninstalled the AMD and the Realtek, reinstalled the drivers updated, reset my laptop, replaced the keyboard and changed the setting in the bios so that the 'FN' key should be used for the functions of the keys F1 to F12.  I had updated for Windows 10 well over a month, and everything was working well.  When the sound did not return after the reset, I wiped the hard drive and reinstalled Windows 7 (64-bit) and still no sound.  The led for wifi, the power button and everything is operational, except for the sound.  I'm about to try an update Windows 10 again, but at this point, I am not very optimistic.  Any contributions to this issue would be greatly appreciated!  Thank you!!!

PS This is the Pavilion 15-n019wm with Windows 7 (64-bit).

Hello @callykat20,

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I read your post about the noise and wanted to help you!

You can try to review the following document, just to see if there was anything, you missed it:

HP laptops - no sound from speakers (Windows 7)

However, if you formatted the hard drive and still has the issue.  Then, it seems that the drivers are not the cause.  You can contact the HP support by phone for additional options.  Please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Please let me know if this information has been helpful by clicking the thumbs up below.  If this post has solved your problem, then please click accept as a Solution.

Have a great day!

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