Sleekbook 4 Envy laptop: HP support assistant loses connection

Similar Questions

• HP 2000 laptop: HP Support Assistant does not load

  When you try to open HP Support Assistant, I get a pop-up stating "HPSF.exe has stopped working" and "Try Again" selection does not resolve the situation.

  Hello

  Try to reinstall the original version of the HPSA came with the laptop using Recovery Manager - how to use Recovery Manager to reinstall the drivers and the software is detailed in the document at the link below.

  Recovery Manager - Windows 8.

  After reinstalling, restart the laptop.

  Kind regards

  DP - K

• PC HP TS laptop: HP Support Assistant

  I don't know if it's his fault, but after I did some automatic Windows Update my sound buttons and the sound no longer works. I then decided to try the audio driver updates that I had turned off in the support area assistant, this is where the real problem started. After that everything to do with function keys and her broken so I did a system restore to which the result was me not being able to log in. I would like to know if it is a virus or if it is an unknown problem with HP.

  Hi @Adam-Williamson.

  Welcome to the HP Forums!

  It's a great place to find answers and advice!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

  Learn how to post and more

  I understand that you upgraded to Windows 10 and after a Windows update, you lost your sound. Then, you installed the audio updates recommended the HP Support Assistant that you had been turned off. So you lost your sound, and the function keys did not work.  You then tried a system restore, but now you can not log on to Windows.

  I suggest that if you have a Windows 10 image recovery that you use to perform a recovery.  If you do not then a clean install of Windows 10. Here is the link to get Windows 10, click on "use of the media creation tool" and click "perform a new installation using a USB or DVD"

  Please let me know the results.

  
  

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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• HP 14 laptop: HP Support Assistant

  Hello everyone and good evening. I'm here to ask for clarification or help if my HPSA works correctly.

  I just used my recovery partition / restored my pc to factory settings and noticed that when I open HPSA and choose an option to update: updates, but let me choose whether to download and install them. This setting will reflect or setting is not the same thing in my Windows Update settings.

  I just want to clarify if this is normal?  and that this parameter has nothing to with the windows update settings.

  Thank you and good day.

  reference image

  

  @Zinedane

  It's a good question - and the answer is that the HPSA settings apply to the driver HP and software updates.  Normal behavior in your HP Support Assistant.

  In point 8.1 of Windows, you have control over how / when Windows updates are applied to your computer.

  Start the Windows Update program > change settings

  Reference:

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP Pavilion 15 laptop: HP Support Assistant has white icon in the taskbar

  I recently reinstalled hp support assistant and now I get a white page in my taskbar rather than the blue question mark

  any ideas?

  Hi @Supiriom ,

  Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your 15 HP Pavilion Notebook and the HP Support Assistant, showing a space where the question mark should be. Here is a link to troubleshoot the HP Support Assistant. You need to maybe uninstall and reinstall.

  I hope this helps.

  Thank you.

• Pavilion 15 P036tx: HP Support Assistant cannot connect to HP servers

  My HP Support Assistant could not communicate with HP servers. I can't download updates and I can't check for update because it connects to hp servers. My laptop is connected correctly to the LAN. What is the solution for this?

  Hi @nadishan

  I understand that you are having problems with the HP Support Assistant. I'm happy to help you.

  See if any of these help. I would like to begin by troubleshooting.
  HP PC - troubleshooting HP Support Assistant (Windows 8)
  With the help of HP Support Assistant (Windows 8)

  HP Support Assistant

• HP G72-250US laptop: HP Support Assistant

  My HPSA stopped working after receiving a message about Windows 10.I uninstalled it 3 times and reinstalled. It still does not. When I clicked on the icon to open the "HPSA homepage' but when I click next to open the home page that it does not. The Windows program compatibility shows that the HPSF is an Incompatible Application even before change

  OPERATING SYSTEM. I f I am not mistaken, the latest version is 7.7.34.34. This means that if I switch to Windows 10 probably, I have more problems.

  Please let me know what are the steps to follow. either way, I got the original and does not work either.

  Thank you

  Surprise!

  When I tried to open the HPSA this morning as I in fact during these last two weeks, I was surprised that works correctly without any solution which is given to me. A HP technician called me telling me that it is recommended to the computer in a store.

  This means that, apparently, the problem was the program. FYI, the program has been uninstalled and reistall 5 times, new version. And twice the reocvery for the original and did not work.

• Laptop is running slow, loses connectivity every now and then!

  Hello

  It's a laptop Dell Inspiron Windows 7.

  It is about 3 years, 2 years it works fine, however the last 6-8 months it is slow but also loses wireless connectivity every now and then.

  I tried with a different laptop internet connection and it works fine.

  Details of config:

  Windows 7 ultimate Dell Inspiron portable edition

  I3 Processor with 3 GB of RAM

  Drive hard 320

  Thanks for the reply.

  How can I perform a destructive factory restore?

  On some machines Dell start you by pressing Ctrl + F11 at startup. The Dell web pages contain details on the process.

• The HP ENVY TS m7 laptop: how to make an HP Support Assistant icon to appear in the Notification area of the taskbar Windows 10?

  I am running Windows 10 (x 64) (build 10586) on my laptop HP ENVY TS of m7 with HP Support Assistant 8.1.40.3. I'm used to seeing the blue Support Assistant of circular background of question mark icon located on the right side of my taskbar Windows in the notification area, just to the right of the up-carat for 'display the icons '.

  However, about 2 days ago the Assistant to support automatically downloaded and installed the latest version of himself. The '? ' icon disappears from the notification area of the task bar and appeared to place on my desk. I clicked on the desktop, and then click icon on "PIN to Desktop". It pinned icon Assistant decision-making support on the left side of my taskbar with icons for Windows Store File Explorer and other icons open programs.

  I tried just dragging the icon Wizard help to the right of the Notification area of the taskbar, but that cannot be done. Please give me detailed instructions on how to get back the icon wizard helps to where I'm used to seeing.

  Thank you for your help.

  

  DavidPK wrote:

  Hello

  Another option, you may need to check is the following.

  Launch of HP Support Assistant.

  Click the gable of parameters to the upper right.

  In the following Panel, make sure the "show an icon in the taskbar" entry (see the option highlighted in the image below) is checked - if not, click in the box enter a tick, then click on the "Save" button.

  

  Kind regards

  DP - K

  Hello once again, David,

  Success at last! I uninstalled HP Support Assistant and reinstalled. After the installation, I found that the wizard help icon was now right of my bar Windows 10 tasks in the notification area, where I'm used to seeing. See the image below. If this topic is now closed.

  Thanks for all your suggestions and help, which helped my analysis of this problem and its possible solution.

  All the best wishes and cheers,

  Joel

  

• HP ENVY laptop - 15-k112tx: Bios Update HP support assistant takes too long to install. !!!

  I have a Hp Envy-15-k-112tx.
  System SKU-K2N90PA #ACJ

  BIOS Version/Date-Insyde F.34, 19/12/2014
  Name of operating system Microsoft Windows 10 single Home Language
  My Hp support assistant hangs during installation of the UPDATE of the BIOS from HP (Intel processors). I have run several times now, but every time it crashes on installation. How can I update my BIOS?

  Go to your Support and download page & save the BIOS. Then click Run.

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-K100-notebook-PC/7234894/model/7407332#Z7_3054ICK0K8UDA0AQC11TA930O2

• HP ENVY laptop PORTABLE 15 - AH151: HP Support Assistant - support HP printers

  I think that the revamped support Assistant is great - especially for pilots where it checks your PC, rather than give you a list of updates to driver for your model, as the auditor of update driver old Web site-based.

  There a 'Add a device' but it does not find my printer HP DCP_J315W, connected wireless.

  Assistant Support supports printers?

  published on 08:07: typo

  New Envy 15-AH151sa
  More old Compaq Presario CQ71-320SA screwed up by free upgrade from Microsoft of Win7 for Win10

  Hello

  Yes, it is as shown:

  

  But your printer may not support this.

  Kind regards.

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• Laptop does not start after HP Support Assistant ran some update

  ENVY of HP dv7-7387er

  Yesterday my HP Support Assistant showed a message that there are a few critical updates. I confirmed to download and install it. After it was something like the BIOS update. And now my computer will not boot (black screen, no sound, only power led is on). I have to postpone my trip to fix. Can help you with something?

  I tried http://support.hp.com/us-en/document/c01443371 , but it did not help.

  Has been useful for me this: remove the battery, wait 1 hour, insert the battery, turn on the laptop and everything works ok. The key was - remove the battery for a long time.

• HP Envy: HP Support Assistant is dead

  Yesterday, HP support assistant downloaded updates and become cool and new-designed.

  After the departure and new search for updates it found and installed 3 upades. I don't remember exactly, but it seems to me that the last was HP wireless.

  On this last update of installation, he showed me a message that asked met serious problem and must be closed.

  I closed it and that's it: now, it shows me this message to each launch of HP support assistant. So I can just close itor restart and see this message.

  Does anyone know the solution for this?

  Product: HP Envy 17 3D A9P77UA #ABA

  OS: Windows 7 64-bit (factory installed)

  

  First of all, you need to uninstall the software via the control panel. Once it is complete, restart your computer.

  Then go to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html and download and install the latest version for your laptop.

• HP ENVY 17 Notebook: HP support Assistant constantly reported as 'Stopped working' in the reliability report

  System recovered 5 days ago and reinstalled personal software. (HP 17 t-k000 CTO/Win 64 bit 8.1Pro)

  Almost immediately HP Support Assistant would communicate with HP Server. The program has been downloaded and reinstalled more than a dozen times during the 5 days... .rebooting every time between installs / deletion. Download from different places in the website of HP... but always version 7.7.34.34A. HP cat could not help... like that, the program worked for a few minutes, even though I showed the tech "reliability report". (it's a play on words!)

  After recovery was over and I used S.A. to update the operating system. The first time I used the program offered to me by 14 updates (so I guess that the program was "not" long before I got the operating system)... the program has shown the updates have been downloaded, but each time the update failed to install (X) next to the icon of installation. Restart the program again and selecting 'Check the HP updates now'... after displaying little pictorial showing ets connection/download... Returns a message... "No updates available". AND a new error is reported to the report reliability with the date and time. Now, in the last day or so IE11 has stopped responding... see below... Even typing this proved difficult because the page no longer!

  Today, the Web page for this laptop shows there are 2 BIOS update F34A (May 22, 2015) and F.09 Rev.A (16 April 2015), but as there is no update available via S.A. I haven't installed these either... my latest information installed BIOS is F.34, 19/12/2014!

  Battery/power cycling has solved nothing... "sfc/scannow" shows no error in operating system,.

  All suggestions accepted

  Thank you

  

  @Stu2009

  Thank you for all the useful information. However, there is something that you're not quite right about. It is true that normally the default account created on a system, is normally an administrator account. However as a safety device which is part of the User Account Control (UAC), he essentially keeps running as a common user, then on an administrator account.

  You can turn off UAC (I would not recommend that), or you can find the executable file of your programs, right click and compatibility mean that it runs as an administrator by default.

  Most of the time that you actually benefit from privileges program not raise unnecessary, however. Only a handful of things really really need to access that provides the "Run as Administrator".

  With regards to the BIOS, I would recommend that you try only a BIOS update if you are running in regular broadcasts normally. A wrong BIOS update can become a "brick" that requires a replacement of the Board of Directors, so for me it's one of those things you do only as a last resort, or if it's part of a fix recommended a functional system.

  As these updates from CyberLink you can always try to install it manually if you need, since the support page for your system. And let me know if they still appear in HPSA, after a manual installation.

  HP ENVY 17 t-k000 CTO Notebook PC (ENERGY STAR)