Pavilion dm4 - 1201us: upgrade to Windows 10 with a computer that refuses to install Windows 7 SP1

I would like to be able to update my old laptop W7 with W10, however, I am unable to do so, due to the fact that after replacing the hard drive, then allowing a 'grumpy' friend to manage the installation of the OS, I'm unable to install SP1 that is required for the free update.

Any help?

Other information: the laptop came originally with "Windows 7 Home Prem OA" but is now underway "Windows 7 Unlimate" and I have no recovery disk for the original W7 supplied with the machine.

EDIT: Also, when I run Windows Update, SP1 or in a separate file, I get the same error. Here is a picture of the error of the SP1 folder.

Unfortunately, it seems that your hacker friend installed an improved version of Windows 7 and now it is not authentic so it will not be updated.

You can try the suggestions in this post from TechNet and see if you can correct it. I used your error message to find this info.

If you are not successful this, then you should contact HP to get reinstall disks so that you can install the version of Windows 7 OEM. You will have to do all the updates, but it should be able to do.

Unless you have an email or a packaging of retail with an improved version of Windows and a key, you will encounter this kind of problem. The version of your operating system must match the key you have.

HTH

Tags: Notebooks

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