Pavilion g6-2160se: problem in win USB 3.0 (two ports) 8.1

I have an external hard drive and my usb 0.3 ports have read as usb 0.2 and read it again as 0.2 usb port
... any help?

@3rafa

Your laptop was originally running Windows 8.1?

Try to go through this process and see if you have a bit of luck.

HP PC - troubleshooting USB (Windows 8) connections

Also here is the: HP Pavilion Notebook PC - Maintenance and Service of Guide g6

The features of one of the ports is a USB 2.0 and USB 3.0. You have probably already checked this, but if you have used one on the right side it is a USB 2.0 port.

Ports USB 3.0 (two on the left side)
USB 2.0 port (right side)

I hope this helps.

Tags: Notebooks

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