Pavilion Notebook g7: Image of Windows 8 for laptop

I bought a computer portable pavilion g7 about 2 years ago. Recently, I tried to reimage the laptop due to a virus and other issues. When you start the reimage process (restore to factory settings), the system appears first run restore, but eventually it will stop and hang cause me to restart. Logon and will drive D and runs the executable file to restore the system, it says the drive is corupt.

How can I search HP an image or disc with Windows 8 so that I can restore my laptop to factory new. After you call the support desk, I was told that he'll fix it for $100.00. I even if I bought a license of Windows 8, when I bought the machine. In addition, I have a new laptops HP I bought for Christmas 2014.

Any help would be nice!

Hi @iRodney

Welcome to the Forums of HP Support!

I understand that you're having trouble reimage your laptop. I'm happy to help you with this. Please report the number of complete product for your laptop. Check out the following, if you need help to find out who.
How can I find my model number or product number?

You mention try a system restore, but this looks like a recovery, just in case take a look at those who can help as you do.

Performing a recovery of HP (Windows 8) system

Troubleshooting (Windows 8) HP system recovery problems

Using Microsoft System Restore (Windows 8)

Let me know if this is helpful to all.

Tags: Notebooks

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