Pavilion p6 - 2316 s: not authentic windows error message

I just this computer.  He said that this is not a genuine version of Windows 7.  This is supposed to be a Windows 8 installed in any case.  How do I get this back to the original version so I can get rid of the seeds.  I don't have a recovery disk.

frank6083

Hello;

Let me welcome you on the HP forums!

You are right in this model that PC did not come with Win7 preinstalled.

However, it came with Win8.1 or preinstalled Win8.

Ordinarily, I advise to use HP recovery media to restore your PC to its original state. That would erase the entire disk, format the drive and install the operating system, drivers and utilities HP.

Unfortunately, there is no support of HP recovery related to HP for your PC Product Page. This could be an oversight by HP, or it could also mean that HP stock is no longer the recovery media for your PC.

You can try to contact the HP customer directly, using the links below, to see if you can order them if:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

If you have difficulties to find a phone number, then try: 1 (800) 474-6836

If HP no longer provides a recovery media for your model, a few other sites, you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good luck

Tags: HP Desktops

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