Pavillion sliml; INE s5-1224: keybord stops working

With the help of windows 7 (64 bit) with provided HP Acer keyboard everything has worked perfectly for a couple of years - until now.  Often after the sleep period, my keyboard does not work. I pressed ENTER and nothing happened; PC remained in mode 'sleep'. About half of the time my keyboard works normally. Other half it does not at all. If I then restart my PC. the keyboard works normally, at least for a while. I tried to unplug the PS2 Connector, then repluging, but it doesn't matter. I used the Windows keyboard troubleshooting but who says keboard works normally - but it's not.

Why the keyboard does not regularly, but not always? What should I do to solve this problem.

Hello @robdemo,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I read your post on how the keyboard on your desktop computer no longer works properly, and I'd be happy to help you in this case!

To fix this, I advise you to follow steps missed in this document on Troubleshooting wired keyboard (Windows 7). This should help prevent any keyboard inactivity when your computer goes to sleep.

If the keyboard does not respond when the office entered into sleep mode, I suggest that as a result of this resource on the Troubleshooting of sleep and hibernation issues (Windows 7), as well as the steps below to reset your system power settings:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right click on command prompt

Step 4. Click on run as administrator
Step 5. At the command prompt, type powercfg /restoredefaultschemes and press enter

reference: http://superuser.com/questions/669571/Windows-8-1-64-bit-power-schemes-gone

If the keyboard is still not able to wake the computer from sleep mode, I recommend you return your system to the last restore point. This can be done by following the steps described in this document on using Microsoft System Restore (Windows 7).

If the problem persists, I suggest to perform a backup and restore of your operating system. This can be done by following the steps described in this resource on the backup of files (Windows 7), and more to perform a recovery of the system HP (Windows 7). This should return your system to the factory settings.

If the problem persists, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Concerning

Tags: HP Desktops

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