I have a license for creative cloud, but I am only able to access Photoshop
My subscription has expired, and I renewed. Now I can only access Photoshop with license Creative Cloud full membership. I spent a number of hours on the phone and 2 hours yesterday on a screen shared with someone above Adobe that has for me "I have eliminated the possibilities of what is a user error or a configuration error. " " I will escalate this case for troubleshooting more." They are supposed to contact me by email whenever there is an update and I haven't heard anything. This has happened more than a week. Someone at - it ideas? SOMEONE PLEASE HELP
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Tags: Adobe
Similar Questions
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I have a subscription to creative cloud but I want only muse and catalyst for business as a minimal or muse, catalyst, indesign and photoshop. Is there a plan, can I change which will integrate any one of these two options and if so how much it cost? and how to convert my membership to which? Thank you, Linda
You can opt for the one application CC if the product is available. The CC app cannot be designed according to the choice.
We bundle for Photo Shop bathroom & light only.
Concerning
Stéphane
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I have an adobe ID and I paid for creative cloud but I only have trialversions
I have an adobe ID and I paid for creative cloud but I only have trialversions
Help, please
Hi Bram,
If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Guinot
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I signed up for creative cloud but little still '14 days left in your trial' on the Adobe programs I have installed.
Hey Conor,
Please try the below mentioned steps.
- Sign in, sign out | Creative office cloud app
- Log, activation, or connection errors. CS5.5 and later, Acrobat DC
Thank you
Atul Saini
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I have a license of creative cloud in design and I use a no cloud of photoshop 5.5 version. I only have photoshop installed and works on both computers I know. My desktop and my laptop. When I connect to internet, I am now unable to use photoshop on my main computer. It may be that I had photoshop on an old computer that I use is no longer, but I'm not sure. How can I get this sorting? Do I know if I have an activated copy on an old computer (which has been scrapped) and get it off?
If you had Photoshop working already on the machine, then it probably isn't a problem of activation.
If you do not have to Support Adobe disable to you it must be done for all installations since each machine cannot be targeted by them.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
This could apply: how we prevent cloud creative resume my perpetual license CS6?
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I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...
Hi Mike,.
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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Hello
I have the photomembership of creative cloud, but after the first month, I can't open any of the applications. It is saying that it cannot find any product on my adobe ID. Can you help me with this?
Thank you
I received help in the chat. Thank you very much
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Hello, I'm paying for creative cloud, but it does not accept my payment details as it says that my home country is United Kingdom. I currently live in Hong Kong... How can this information be updated? Thank you
Hello
You must create a new Adobe ID with a new email and select Hong Kong as the country.
^ Ani
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I am a member of a team of creative cloud, but at home only access trial versions why?
I am a member of a team of creative cloud, but at home only access trial versions why?
I accepted the invitation and I can log in and see my membership listed in the title of the products and plans, but I don't always get to use programs (30 days).
What should I do?
Launching products are that you get this software license Option?
If so click on it and choose my Adobe ID. Then connect you.
If she asks for serial number, try to reset your hosts file entries only.
Please see the link below for the procedure
Log, activation, or connection errors. CS5.5 and later versions
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I have a subscription to creative cloud, but do not have access to acrobat reader dc
I have a subscription to Creative cloud which says that I have access to the full version of Acrobat Reader DC. However, when I open Acrobat Reader DC and I connect with my creative cloud user account, I get only have access to the free version of Acrobat Reader DC, which excludes features such as PDF editing functions (delete page for example).
Hi tweedie,
Please download Acrobat DC of your application in creative cloud on your system.
Then you can 'Edit PDF' under the Tools menu in Acrobat DC. Acrobat Help. Edit PDF files
Let me know if you need additional assistance.
Kind regards
Meenakshi
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Paid for creative cloud, but still says Dreamweaver trial is expired?
I bought the unique composition from month to month for Creative Cloud a few days before the expiration of my trial of Dreamweaver, now that the trial was over, that he won't let me, saying my trial happened to expiry and upgrade. That is what it is?
Thanks, but it resolved. It was only delayed by validating my creative cloud membership.
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Pay for creative cloud but...
All the buttons next to my downloaded Apps say 'Start test'... why this is happening when I'm in charge for creative cloud?
Try this solution: sign activation, or connection errors. CS5.5 and later, Acrobat DC
The number 3 'Check your hosts file'
Best regards
-
I paid for creative cloud, but the installer doesn't give an option of Trial
I paid for creative cloud. When I use the installation program, my only option is to download versions of application of environmental assessment test.
How can I fix it?
Log, activation, or connection errors. CS5.5 and later versions
Mylenium
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I get error 130:11 when you try to open acrobat, and I can't open my apps because it says that I don't have a subscription. On July 1, 2015, I bought my student permit that has been for a year. I really need access to the CC for the work.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I don't know why I can't simply re - download more creative cloud. Any suggestions?
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
Also, did you REMOVE or did you fine uninstall?
Sign out of your account... Uninstall... to run vacuuming...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the vacuuming after uninstalling and before reinstalling is often necessary
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
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