I have a license for creative cloud, but I am only able to access Photoshop

My subscription has expired, and I renewed. Now I can only access Photoshop with license Creative Cloud full membership. I spent a number of hours on the phone and 2 hours yesterday on a screen shared with someone above Adobe that has for me "I have eliminated the possibilities of what is a user error or a configuration error. " " I will escalate this case for troubleshooting more." They are supposed to contact me by email whenever there is an update and I haven't heard anything. This has happened more than a week. Someone at - it ideas? SOMEONE PLEASE HELP

Please see the below help documents:

Applications creative Cloud back in test mode after an update until 2015 for CC

Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

Tags: Adobe

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