Hello, I'm paying for creative cloud but I can't as it says that my home country is United Kingdom. I currently live in Hong Kong... How can this information be updated? Thank you

Similar Questions

• Hello, I downloaded indesign in creative cloud but I can't open the app?

  Hello, I downloaded indesign in creative cloud but I can't open the app?

  Hi HelloBlossoms,

  What operating system do you use? Please see the article of http://helpx.adobe.com/creative-cloud/help/install-apps.html , giving instructions how to open the after installation of the application.

  Kind regards

  Romit Sinha

• Pay for creative cloud but...

  All the buttons next to my downloaded Apps say 'Start test'... why this is happening when I'm in charge for creative cloud?

  Try this solution: sign activation, or connection errors. CS5.5 and later, Acrobat DC

  The number 3 'Check your hosts file'

  Best regards

• Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do.  I need help please. Thank you

  Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do. I need help please. Thank you

  Hello

  Please see: -.

  In order to cancel the order, please contact customer service

  You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I have creative cloud but I can't find in the package lead Edge and I need it for some exercises, how do I get it, thanks

  I have creative cloud but I can't find in the package lead Edge and I need it for some exercises, how do I get it, thanks

  You can also download it via the direct link:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

• I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  Hi itthipoll10380773

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

     Windows: C:\Program Files (x 86) \Common Files\Adobe

     Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

     Windows: C:\ProgramData\Adobe

     Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe
  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Moreover, I recommend to contact customer service and cancel your subscription.

  Kind regards

  Rahul

• Problems with paying for creative cloud

  Hello, I get a message that my card cannot be used to pay for creative cloud membership.
  I have not changed anything, and the card is valid until December this year.
  I changed the computer to a new one.
  On my account, I see that 525 reserved SEK

  
  

  What is the problem?

  
  

  LG
  

  Lars salvation,

  You will need to contact support by calling/chat for this query.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I have an adobe ID and I paid for creative cloud but I only have trialversions

  I have an adobe ID and I paid for creative cloud but I only have trialversions

  Help, please

  Hi Bram,

  If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I signed up for creative cloud but little still '14 days left in your trial' on the Adobe programs I have installed

  I signed up for creative cloud but little still '14 days left in your trial' on the Adobe programs I have installed.

  Hey Conor,

  Please try the below mentioned steps.

  • Sign in, sign out | Creative office cloud app
  • Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  Thank you

  Atul Saini

• IM related to Adobe Creative Cloud, but I can't connect. When I run the apps, said that I did not. License does not work

  IM related to Adobe Creative Cloud, but I can't connect. When I run the apps, says that I don't have license, license does not work.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".

  I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".

  Hi Wojood,

  You can follow the article: error: "unable to install". Creative Cloud Desktop which will allow to get this issue fixed.

  Let us know if you face more problems with this.

  Thank you

  Yann Arora

• I would like to remove the account from creative cloud, but I can't. How can I do?

  I would like to remove the account from creative cloud, but I can't. How can I do?

  Hi Cecilias82225568,

  Please help us to better understand.

  You want to remove the creative cloud of your machine?

  https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html

  You want to delete your Adobe ID?

  Get in touch with adobe support:

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• My trial recently downloaded for creative cloud is not let me access it.  That is to say that there is a download error!

  My trial recently downloaded for creative cloud is not let me access it.  That is to say that there is a download error!  I restarted and still does not work!

  Hello

  Please see the links below:

  Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application

  Re: Creative Cloud "Download error" message

  Let us know if this helps!

• I bought creative cloud, but all of a sudden, I found that some of them said trial on that why is it?

  I bought creative cloud, but all of a sudden, I found that some of them said trial on that why is it?

  log out and then back to your desktop app cc using the same adobe used to id register, you are connected is no longer in your Creative Cloud applications

• Hello, I have sold my iMac and changed to macbook pro. now I wanted to install lightroom and it says that I have to disable my other license. the problem is my iMac, I sold. any ideas please? Thank you

  Hello, I have sold my iMac and changed to macbook pro. now I wanted to install lightroom and it says that I have to disable my other license. the problem is my iMac, I sold. any ideas please? Thank you

  Recommend contacting customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Select the exact options indicated below in the capture to get support of screen options: