PC Tablet tx2000 - display and wireless problems

Hey people. I have a HP tx2000 tablet PC laptop with a year of purchase warranty - which expired last month, and now two serious and potentially debilitating problems encountered. I spent about four or five hours with the Livechat nice people, who were on the whole patient and temporarily managed to fix one of the questions.

(1) the wireless device may not be detected - wireless laptop card is not read. It is a big downer for me because I'm using wireless exclusively at home and work and I really want to shell out money for a smart card to replace the technology on a laptop that is 1 year and 1 month. The first thing I tried was re - install Vista. The wireless adapter has been detected and worked just dandy until as soon as I restarted the computer. Then he disappeared from the Device Manager list. I have re-installed twice and it's the same thing. LiveChat directed me to a new BIOS to install, so I installed that, too. It's the same thing. Then Livechat instructed me to delete the program HP Wireless Assistant and bingo! The wireless worked very well and through several reboots. For a day and a half. Now, it is not found yet.

(2) when the laptop from sleep or hibernation, the display is not 'wake up' again. The fan will be UM, the LED flashes, but display refuses to wake up. The only way to solve this problem is to restart the computer. This also happens / every time / I switch on the computer itself. The display will be activated, no post screen, no beep system seconds later. The only solution is to hold the power slider until the system is a closed hard down, and then click again to turn the computer back on. This usually works, but sometimes it takes 2 or 3 tent.

The Livechat was to update my video drivers, and they sent me a nice handy nvidia update.  To restart the installation, the computer performed normally, but as soon as I rebooted again (after the conclusion of the session of Livechat marathon at 5 in the morning) the white screen problem has occurred. I also tried to install the latest drivers from the nvidia site (which have been updated from those HP gave me), without result.

I've read about these two problems on various boards of the internet; Wireless outage seems to be something very common with pavilions and the chipset, even if it is fairly unique in that reinstall allows the system to 'find' immediately and it works very well, and Livechat HP gave me a working solution where the wireless ran for a day and a half and ten or twelve of the low power/ups power. The problem with the monitor, however, seems very widespread and is frustrating in the extreme to me and many others. Much the assumption it implies the tablet technology. My previous laptop was a Dell Inspiron with a large, 2 "hole diameter engraved on the screen, and Support from Dell wouldn't even talk to me even if they had a unique way of extension of the guarantee for what is a major problem of manufacturing. Nevermind, I have below the 3-year warranty, and they would just me shuttle for a salary-service as soon as I gave them my tags. I lost all faith in Dell products accordingly. HP, on the other hand, was very polite by Livechat, and I read some of these forums... It seems that if people know what they are doing here. I don't want to throw more money on another laptop, and the Tablet functions are the bomb. I want just a working laptop.

See you soon,.

Hello!

I got a free replacement of Hewlett-Packard after 30 or two hours and two months of work with HP, as follows:

(1) contacting a case manager (call HP, o askt be xferred to the records management) and pointing out that:

(A) my laptop (as well as many others here and elsewhere) suffers from symptoms described in the limited warranty Service extension (http://support.hp.com/us-en/document/c01087277 and HP can agree with that

(B) the only reason for which it is not covered by the LWSE that the above is that my system is not listed as an attack (it is yours or thousands of others)

(2) However, 2 months out of warranty case manager first offered a half - off repair (what tech support told me was $428), then again a repair for $90.

(3) I refused both offers, because it is - of course - a manufacturing defect that affects much more than just a handful of systems. HP is completely ignoring people and hoping it will go away. I got ahold of all the e-mail addresses of single senior partner/CEO/worker I could and started FREE shipping asked to fix my laptop as I MERIT because it is DEFECTIVE.

(4) Finally, one of the e-mails came to the attention of the Executive customer relations. 15 minutes to speak to a representative, he decides to give me a free repair. All there was to it. The mail box arrived at my door two days later.

Yes, good luck for the rest of you... I stand testament to the fact that HP gave a free repair to an owner of a machine of series tx, suffering from the failure of GPU Nvidia (missing sporatically wireless are the first and the most common symptom of this). You can get your machine fixed and must never pay for it. Components of a laptop should last more than 13 months! NVIDIA and HP as well acknowledge the failures, but not released any information on what parts have been affected. It is to you, noble drive, to make a pretty big stink to get HP to fix your investment.

And don't forget... Do not buy HP again!

See you soon!

Message edited by Wendy on 21/06/2009 20:48

Tags: Notebooks

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    This answer is just a formality to change the resolved state.

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