Phone of blackBerry Smartphones is victims of attempted OS update

Similar Questions

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Phone of blackBerry Smartphones is possesed?

  Hi... my blackberry 9900 randomly opens messages and apps and call someone from my contact list, the screen keeps jumping and open anything... help please!

  OK thanks... you did a Wipe of security on the device, not a factory reset. Ok.

  In view of all your symptoms and issues, I would recommend a reload of the OS. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. It is perhaps questionable in your situation... you may or may not now be able to make a backup. I hope that you have a recent, that you can use.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Phone and blackBerry Smartphone installation last firmware update starts

  Info on the device

  Carrier: Bell

  Model: BlackBerry Bold 9780

  OS version: 6... something

  I have BlackBerry Protect and made a backup yesterday (July 30, 2012)

  Apps and free space

  A battery pull fix your problem?  After trying to install the latest update, which continued to install after 4 hours, I pulled the battery.

  When you write your question

  How can I get the load to the top of the screen to access my phone?

  My phone had OS6 installed at the time it was released. Today, I decided to update to the latest version of the OS6. I downloaded the update through my device, and then click the button install. There is a prompt message warning that the installation can take 2 hours or more. After 2 hours, I started the monitoring device and noticed that there seems to be a pattern to the load up screen. 1 loading screen screen 2) black with LED light red 3) the load screen and then ends with a bright white screen 4) back to the black screen with LED Red 5) repeat this pattern.  I waited another hour to see if there was no change in the situation, but nothing. So I did a hard reset (battery pull). After waiting 5 minutes, I put the battery in and now I get this screen load pattern.

  How can I pass the loading screens to access my phone again?

  How do I erase and reload my camera?

  If I erase and reload my camera, can I recharge my BlackBerry protect the back upward?

  I would greatly appreciate any help or advice on this matter as soon as POSSIBLE!

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• No. phones smart blackBerry smartphone made by BlackBerry - is it true?

  German press reports the end of BlackBerry as a manufacturer of smartphone.

  http://www.Golem.de/news/Mobilfunk-BlackBerry-entwickelt-keine-smartphones-Mehr-1609-123511.html

  Is this true? And delays in updating a hint of the near end of the BlackBerry smartphones? Both sell hardware as possible before moving to a software developer pure offering solutions to large business customers? And stop doing anything for the devices the year next after a last updated OS10 and Android?

  It is a promised how much official BlackBerry will support the PRIV and the DTEK50?

  What?

  http://blogs.BlackBerry.com/2016/10/the-future-of-BlackBerry-devices/

  "Stop us handset hardware development and take full advantage of third parties to develop the hardware and to distribute and support the BlackBerry handset brand."

  BlackBerry has signed a manufacturing contract, or in other words has had industrial partners. But BlackBerry has made the development and design, marketing and support. In the statement of BlackBerry itself, which ends. It will allow software; Is no longer develop and commercialize and support material.

  So to the OP, Yes to your first question.

• BlackBerry Smartphones BB 9000 os 5.0 update

  Hello Sir/Madam

  Please help me for my BB Bold 9000 Os update

  I install BB 7 Desktop Manager and I used to update the operating system of v.5... 0 for the mobile, but then that update it shows the error and it gives an error at "CONNECTING TO jVM" and it shows the error to "APPLICATION LOADER WAS UNABLE TO CONNECT WITH YOUR DEVICE. "PLEASE RE-CONNECT YOUR DEVICE, ENTER THE PASSWORD IF NECESSARY AND CLICK RETRY.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones lost all contacts during software update

  Hey I've just updated v4.6 on my "BOLD" and now I can not find my contacts... info calendar and Outlook still there but all my contacts were lost... Help!

  Thank you

  Hello and welcome!

  Depending on how you did the update, it may have created a backup file on your PC. If you did the update via attached USB on your PC (for example, no OTA), search your hard drive for a file with an extension of the RPI (*.ipd). Inspect the results (date/time of the file) and choose the one to use in the restore. Then, run the DTM software and perform a selective restore:

  • KB10339 How to restore data from a backup file to the BlackBerry smartphone

  If you update OTA or skipped the backup office during the update, then I'm sorry for your loss, but there is nothing to do.

  Best.

• BlackBerry Smartphones Ever since my new software update, I can't use my browser on my blackberry torch!

  Last night, I downloaded the new update of the blackberry software. When I go to the update of the software screen, it says "latest version 6.0 package 2647.»

  I have apprently went from bundled software version 6.0 2342, at bunder 2647.

  I was not able to use my browser since the update, and I do not have wifi.

  Help?

  Hi and welcome to the Forums!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• BlackBerry Smartphones changes to the calendar after update

  I recently did the software update proposed in consequence of which I had to re - install Facebook. Since then, I found that when I go to enter a new appointment, there are some new top that says send to help: and I choose Facebook, home, or office (the 2 is what I call my email accounts)

  I don't want this option here, especially since the default value is Facebook (he seems to be in alphabetical order)

  Is it possible to get rid of this option or at least change it so I can choose my own default?

  Hello

  The BlackBerry smartphone has the ability to maintain multiple calendars. You can select your timetable and services default e-mail to the title of the default Services Options-Advanced Options.

  Send using option is there Design and cannot be deleted because it specifies which calendar you want to use for your appointment you will enter in.

  Thank you

• Phone frozen blackBerry Smartphones

  My turn has suddenly stopped responding. The trackball works, but nothing does; incoming calls don't ring, just go straight to voicemail. I made a couple of resets hard, but they did not help.

  Any suggestions?

  Thank you

  Hello and welcome to the community!

  You said "reset hard ', but it can mean a lot of things... so...

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Otherwise, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!

• Phone of blackBerry Smartphones do not accept the password

  Hello.  I have a torch 9800.  I was texting last night and my password has worked well.  Then all of a sudden I couldn't connect.  I tried the SIM card in an another blackberry and it was fine.  ATT have me try a SIM unlock access code and it changed nothing.  I'm sure it's the phone, but don't know how to fix it.  I am to 8/10 unsuccessful login.   I saw that you can reset if it spends more than 10 (but will lose all your info).  How do reset you?  Thank you!

  Mrbarley wrote:

  Thanks for the reply.  the prompt only I have is the "password (8/10).  There is no other messages that came, and I know that I have the right password that I use on my blackberry to work as well.

  It certainly looks like the user created password locking device... only it will work. It can be a subtle thing to use keyboard... alt, sym, caps, etc. Or the keyboard can be somehow not in the correct state. A batt pull reboot can reset the keyboard to a normal state by default and allows you to enter your password as usual. But, again, be careful... only 2 chances left.

  Mrbarley wrote:

  I'll try the USB link at home tonight and see if the phone accepts the password via the keyboard of the computer.

  As I said, it is only useful if you've done it before... If you have never done before in this way, you know maybe actually not quite what the exact password characters are (according to alt, caps, sym, use etc.).

  Mrbarley wrote:

  If I have to wipe the phone to use it, it's okay.    Is there a way to reset the phone and set a new password if I don't see not all 10/10 password attempts?

  After the failure of 10th, the BB will wipe clean, including the removal of the password. It will be like it was when you first received it... Nice and new, with nothing about all things created by the user at all.

  Good luck!

• New phone of blackBerry Smartphones Have - data transfer

  I currently have a bb curve 9320.  I changed for sony xperiea and need to get the data across.

  Sony told me that I should contact Blackberry to find out how you can save the handset so that the file is not encrypted so it can then be forwarded to your mobile Xperia.  Didn't know that my backup of data have been encrypted.

  1. connect two devices via Bluetooth, go to bluetooth on 9320 settings > you will see sony xperia in paired devices > option and select transfer press contacts. (you will see the option 'Transfer of Contacts' If this Protocol is available on your phone too, its available on most devices then you should try it).

  2. you cannot transfer your sms, emails or other accounts...

  3. use a memory card to transfer media files.

• Phone of blackBerry Smartphones does not

  Yesterday October 3 at about 13:30 my Blackberry Bold 9900 has just undergone a total failure, no warning at all. I went to use the telephone and he was quite dead. Before he was about 60% battery life.   I got my phone completely backed up a month ago.  I can't wait until Android Blackberry phones are available.  My question - is anyway I could get my backup information from the Blackberry Desktop Software for an Android phone?

  Thanks - I understand

• Phone smart BlackBerry Smartphones is out of memory

  Hello

  I have a Blackberry 8300 and today when I tried to sync it said my device is out of memory. This could also explain why I was not able to receive SMS Messages to friends and also lose my call log a few seconds after I hang up the phone...?

  I went into the status, please find the details below, however I don't know how to delete the contents of the content or data attachment store. Could someone help me please?

  Thank you

  -----------------------------

  Size of database

  Total size: 1664,6 K

  Address book: 3310 / 612.0 K

  The application's permissions: 7 / 0. 5 k

  Attachment data: 2 / 184.4 K

  Insertion: 212 / 13.0 K

  Browser bookmarks: 2 / 0. 4 k

  Browser channels: 0 / 0.0 K

  Browser data cache: 0 / 0.0 K

  Browser records: 2 / 0.1 K

  Messages from the browser: 0 / 0.0 K

  The browser URL: 27 / 1.3 K

  Calendar: 789 / 237.4 K

  Categories: 2 / 0.1 K

  Content store: 32 / 492.3 K

  Company Setup: 0 / 0.0 K

  Records: 44 / 2.0 K

  Service notes: 3 / 7.1 K

  Messages: 17 / 14.0 K

  MMS messages: 0 / 0.0 K

  Phone call logs: 0 / 0.0 K

  PIN messages: 0 / 0.0 K

  RMS databases: 6 / 77.0 K

  The emails registered: 2 / 1. 0 k

  Research: 6 / 0.8К

  SMS messages: 3 / 1.1 K

  Tasks: 19 / 19.2 K

  WAP Push messages: 0 / 0.0 K

  OK, I got my answer on the call log thread

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&thread.ID=3550

  Thank you

• The phone purchase blackBerry smartphones - alleged duplication/reconditioning of old phones

  Hi, all members in my bb handsets own family and to my surprise as I saw an old box of one of the bb, it contained 3 handsets with imei bb stickers is as follows (one of them being the imei of my phone) a [personal information deleted] b my phone Imei Imei [personal information deleted] and c. Imei [personal information]. These stickers have been glued on top of each other very carefully. My query is whether the phone I bought is tampered with or it's a renovation done by blackberry itself? P.S. I bought the phone of a large chain of stores (India) selling mobile phones.

  akhil_malathkar wrote:
  The unit that I am above statement is a curve 8520. On the status display as mentioned above, there are the following details: a b c d e PIN IMEI f WLAN MAC free file battery Signal: F4:0 B: 93:70:0 D: BD g. Ip address: 0.0.0.0 h. use of data: use of the voice i. k 54396.8: 481:18:08:45 j. political IT: disabled. The phone that I have reported to is about 2 years old; I found that this falsified packaging only now and not earlier. To clarify, Global Access is also a very reputable brand for the purchase of mobile phones in India and its likely to be an authorized dealer of blackberry as well.

  So, you use the phone now for two years and I want earlier if you bought new or else a refurbished device, or used?

  As you've waited two years for this question, it is impossible to answer. As you can see from your reply above, the machine had

  Use of data: 54396,8 k

  Use of the voice: 481:18:08:45