Photoshop CC 2015 stopped working at startup
I just downloaded adobe photoshop CC 2015. and when I start it immediately crashes with the message "Adobe Photoshop CC 2015 has stopped working" I tried all the solutions on the problem page , but non of them worked. My PC preferences:
Windows 7 home basic sp1 64-bit
Intel i5 4219U 1.7 to 2.4 Ghz processor
6 GB of ram
1 TB of HDD
Integrated graphics Intel 4400 and AMD Radeon HD 8500 M dedicated graphics card. I installed the latest drivers from their Web sites.
the details of the problem:
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.1.168
Application timestamp: 55af6140
Fault Module name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Timestamp of Module error: 524f83ff
Exception code: c000001d
Exception Offset: 0000000000096cd 5
OS version: 6.1.7600.2.0.0.768.2
Locale ID: 1033
Information has additional 1: 096
More information 2: 096a2e6fc4d77a7a966ff48506139a6c
3 more information: 5cde
Additional information 4: 5cded7c753a20d42b6bf4371366ead44
It's very frustrating. I can't access the software at the time I installed it.
I installed service pack 1 for windows 7 and now everything works fine.
Tags: Photoshop
Similar Questions
-
Photoshop CC 2015 stops working
My CC 2015 photoshop no longer works and the picture goes black, the program stops and I lose all my work. Does anyone know how to fix this?
Not turning off"use graphics processor" in the Performance preference and restarting Photoshop have a bearing on the issue.
What did you do for troubleshooting so far?
Restoration of preferences after checking all the presets custom like stocks, models, brushes etc. have been saved can be a good starting point:
If you want more specific help, you can post your information system and the Crash report.
-
Photoshop CC 2015 (Norwegian version) will not start. The following message: Adobe Photoshop CC has stopped working. A problem caused the program stopped fungeresom correctly. The program will be closed and you will be notified if a solution is available.
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
If that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall
-
Help please
Cannot start the 6, $200 LIGHTROOM product (!) bought less than a week ago.
Receiving the message: 'Adobe Photoshop Lightroom has stopped working ".
Tried the number of 'support' 1800 614 863 - totally unnecessary with reference after reference, but never on target for this problem.
I see on the web, many others have this problem.
Help, please.
Please follow these Threads duplicate
Re: Adobe Photoshop Lightroom has stopped working
My 6 Lightroom freeze when changing from tab to tab library developing countries
Let us know if this helps
~ Assani
-
"Adobe Photoshop cc has stopped working" when I click on an adjustment layer
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black & white adjustment layer, it WORKS? The OTHERS don't.
I also had on the Adobe help forum and can't help and say it could be a flaw in Windows
My system:
Windows 7 Service pack 1
740 NVIDIA graphics card
Avast security
Here are the error codes I got from the event viewer
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc0000005
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 77c9266d-bebc-11e5-98ce-d43d7ebe3e53
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc000041d
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7943d034-bebc-11e5-98ce-d43d7ebe3e53
The modules work perfectly in Safe Mode BUT not when I do a clean reboot.
I also did the following:
Creates a new user
Run FIXIT
SFC/SCANNOW
Uninstalled and re installed Photoshop CC
Uninstalled and re installed Driver Nvidia
Restored to the old NVIDIA driver
Uninstalled all drivers (Wacom tablet & external HD)
There were also times that I could not get into the event viewer (this message appeared "Microsoft Management Console has stopped working")
Let me know if you need more details.
Cheers, Craig
Hi Craig,.
Please provide a detailed account of your question. You, the efforts are very much appreciated!
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
a. you did any important changes made to the computer just before the problem occurred?
b. what fixit did you run, when you say "Run FIXIT"?
You have tried most of the linear troubleshooting, it can be concluded that the question could arise also following a conflict of third-party software that impede the performance of Adobe Photoshop CC. To diagnose the problem, I would suggest trying the following methods and check if the problem persists.
Method 1:
It is possible that the application has not been uninstalled properly and have hampered after the new installation. I suggest to try to start the next fixit and then try to install the program Photoshop CC.
The problems that the programs cannot be installed or uninstalled
If the problem persists, try the following method.
Method 2:
The question could also arise due to a conflict of third-party software, so, I would be as you suggest clean boot of the system once and then try to install the program in a boot environment.
Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
How to perform a clean boot in WindowsIf the problem does not occur in the boot, you can determine which applications and services on the computer is causing this issue.
Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.
Hope this information is useful. Let us know if you need more help, we will be happy to help you.
-
My copy of Photoshop CS3 has stopped working. I like it. I'm very familiar with it. I paid hundreds of dollars. When I click on it (W / my MAC) I get a message that says: "you cannot use this product at this time. You have to repair the product by contacting Adobe customer service. »
So, how can I fix it so it works again? I called the 'Chat' forum three times, and they do nothing. Help, please... I use this Photoshop CS3 for work.
I have the serial number, but not the original disk, which was damaged.
Thank you in advance.
Rob Taylor
I'm moving Mac OS 10.9.5
Benjamin:
Thank you. But when I logged in and tried to download the Setup program for
PS - CS3, I received this error:
HTTP ERROR: 404 /support/downloads/dlm/main.jsp
Do you know how can I error?
Rob
The game, 14:51, 2 April 2015, photograph by Benjamin root
-
Adobe Photoshop CS5 has stopped working (Windows 7, 64-bit)
I am trying to run Photoshop CS5 in 64-bit Windows 7. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the startup screen goes away and the main GUI opens. The only option on the error is "close the program".
I'm on a computer with a processor i7 and 12 GB of memory. I have two Nvidia GTS 250 video cards, four monitors running.
During the last day, I reformatted my computer and reinstalled Windows twice. I reinstalled the CS5 Master Suite several times that I can remember. I also downloaded and installed the latest drivers from Nvidia video card.
I keep having the same problem whenever I try to open all of the programs in the suite CS5.
The only time where as I got near the do function was immediately after installing new Nvidia drivers, before restarting my computer. I could open only once without it breaking, once I restarted my computer, Photoshop kept giving me the same error everytime I try to open it.
I don't have any other software installed on my computer. This is a new installation of Windows 7.
I was on the phone with Adobe technical support for about an hour and a half, and I still have to get one unique suggestion other than to try with my unplugged network cable installation. Other than that, they seem to be fond of the transfer me back and forth between departments (and asking me to repeat all my information every time).
As you can probably, I am very frustrated at this point and would be very happy to suggestions.
Thank you
Trevor
My scenario and history:
Windows Vista Ultimate Edition and now Windows 7 Ultimate
NVidia Quadro Fx 4500 screwing 4 monitors total SLi on or off - makes no difference. Drivers are irrelevant.
2 x Xeon 5160 (so total 4 cores)
24 GB RAM
PS CS 4 or 5
4 monitors - Yep it's the thing 4 monitor.
Fails every time that you describe.
Comment - if you remote desktop on the computer - and so, indeed, use a single monitor - PS works fine.
A WORKAROUND solution for 4 or 5 - I don't consider not that difficult because you lose some features, but it gets you 99% it and is the same workaround for CS4 or 5
Go to
: Files\Adobe\Adobe Photoshop CS5 (64 bit) \Plug-ins\Extensions\ (or CS4 - according to version) Look for the file:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde before the name of the file. So:
~ScriptingSupport.8li
Start Photoshop - it works and is essentially functional.
The only real drawback I found is that disable this script extension means that you cannot use some of the scripts integrated under FILE - SCRIPTS - larger PIA for me to be that of the Contact Sheet Builder no longer works. But as I now use Lightroom to create planks-contacts - this is not a big loss. Other features script - I'm sure is applied - but not to the point I find PS unusable.
ADOBE - if you read this - it was this extesión now for the last two editions of the PS.
-
Time executable stopped working at startup
Original title: "Error Messages"
Time executable stopped working at startup, does that mean and how can I fix it?
A program that you try to start is not doing this or that you get the message. If the system is otherwise works fine, we can only focus on the removal of the element (and perhaps we can solve the problem - whatever it is - along the way).
Try a boot minimum http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit at the origin of the problem. Follow the procedures described in the article. Once found, remove, delete, disable or uninstall. Once remember to put Vista in normal status, as described in the procedures. If the problem occurs in clean mode then just restore the system to normal and reboot - this solution will not work.
Go to start / search and type in msconfig.exe and enter and double-click on the program icon that appears, go to the Startup tab and disable all. Reboot and see if you still have the problem. If not, add slowly the programs at startup (you want to start - you can take this opportunity to clean this area) until the problem recurs. Clear this check box, add the rest of the startup items you didn't got but which have been checked and restart. The message should be gone now.
I hope this helps.
Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
-
Error "Adobe Photoshop Lightroom has stopped working" how to open Lightroom?
I just reset my pc following the failure of Windows 10. I reinstalled all my programs downloaded, including Lightroom.
When I try to open Lightroom, the following message shows on the screen;
"Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly.
Windows will close the program and notify you if a solution is available.
IV ' e tried UN installing and download it again, but I still get the same message.
You must disable the GPU in the Lightroom preferences.
Open Control Panel > go to Device Manager > look under the graphics card for the graphic card > right click and disable.
Now,.
Open Lightroom
Go to Lightroom preferences in the Edit menu
Click the performance tab
Deselect the graphics processor
Restart Lightroom
Open and check if it works fine, then go back to Device Manager and activate the graphic processor.
Let us know if that helps.
Kind regards
Mohit
-
"Adobe Photoshop CC has stopped working" when you access adjustments
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black and white adjustment layer, it WORKS? The OTHERS don't.
My system:
Windows 7 Service pack 1
740 NVIDIA graphics card
Let me know if you need more details.
Cheers, Craig
Since you get an 0xc0000005 error code, you can deal with some Windows system files to address faulty. A lot of Photoshop depends on the use of the existing Windows files to work. It could be that the files requiring these specific adjustments are missing or damaged. Try to run a repair of Windows system (using the SFC Scannow command) or follow the instructions here to reinstall the necessary files: How to remove and reinstall Microsoft Visual C++ Runtime Libraries. AutoCAD | Autodesk Knowledge Network
-
Just downloaded Lightroom 6. When I open it, I get the following message: Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.
I am running windows 8.
Extremely frustrated that I dropped $ 150 and it doesn't work!
I understand your concern.
Please restart your machine in safe mode by pressing the F8 key during the restart and launch Lightroom in this mode.
If it works well, go to Lightroom preferences > Performance > uncheck "use the graphics processor.
and restart your machine normally after that.
In addition, you can consult this article because the question is clearly due to the graphics card drivers.
-
"Adobe Photoshop Lightroom has stopped working" on the new installation.
Just loaded LR v 6.0 of disk. Whenever pop, 'Adobe Photoshop Lightroom has stopped working' window and the only option is to close the program. I use Windows 10 with Intel HD graphics card. I looked at the Lightroom 6 Preferences.AGPREFS file to disable the graphics card, but the file is empty anyway. I also started the Lightroom.exe with administrator rights. I also reinstalled but I still get the same error message no matter what I do. I tried the demo version of CC of LR and Photoshop and wonder if there is some kind of conflict, although I have uninstalled these before implementing the stand-alone version. Please help as worked on it during the day.
It seems that the graphics driver is at the origin of the crash program.
Update the graphics driver.
Regarding the solution please go to the below mentioned location and rename file 'ig7icd64.dll' to 'ig7icd64old.dll'
You will be able to find the fine to C:\WINDOWS\SYSTEM32
-
InDesign cc 2015 stops working at the launch of the computer windows 7
InDesign cc 2015 stops working at the launch of the computer windows 7
Hello
Please see the following links:
Using creative cloud | CC 2015 crash on launch applications | Mac OS
InDesign cc 2015 crushing at the launch
Kind regards
Bani
-
Adobe photoshop cc2015 has stopped working a problem caused the program blocking work properly I am using windows 7
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
-
Adobe Photoshop Lightroom has stopped working error
Updated to the latest version of CC - everything worked as expected for a couple of days - earlier this afternoon LR began (and continues) to plant. "Adobe Photoshop Lightroom has stopped working" error - I followed different bits of support instructions - uninstall - reinstall - signature and return - downloaded and committed "Adobe Creative Suite Cleaner Tool" - now, a few hours later, the problem has not been resolved - I need to go back to my project. Unfortunately, I even followed the thread that requested to uninstall the previous 5.7.1 version.
Please help asap - Kassa cordially
You don't did us not all the details to help you.
Just out of curiosity, what happens if you disable GPU usage in the 'performance' of the Preferences dialog box tab?
Maybe you are looking for
-
Satellite Pro A10 stops on specific opportunities
Hello! I am owner of a satellite Pro A10 (PSA15E). It's hard drive stop working, the pc could not find. So I bought a new, a samsung with 160 GB, IDE, of course. Now when I was installing windows, in the part file copy, it just stopped. When I boot i
-
DVD player is too slow on the Satellite A100-507
the stack of reader dvd * a dvd - ram uj - 841 s my satellite a100-507 is too slow. (~ 1000 kb/s - far too slow for a movie - and it does not depend on the player.) specifications technical manufacturer is 8 x reading + writing for DVD, even I can wr
-
Topology line EtherCAT with fiber/fiber converters
Hello I have a request where I will order several NI 9144 slave chassis in a line of a master cRIO topology. The chassis must be 10kV + isolation from each other and the captain so I'll use converters of fiber on the link ethernet between each frame.
-
Linksys bridge to extend your wireless Signal
Hello I just installed a Linksys WRT160N router. The signal started of good about 50 to 70 feet of the location of routers. Now the signal is part as low in many, 54 Mbps. I was wondering what options I might have to install a wireless for the expans
-
Script error when you try to print from Windows mail to HP1012: P3200 prints well
I use Vista Windows Mail and have done for many years without any problems. All of a sudden when I try to print from the window of e-mail for my HP1012 I get a script error message. Printing from Windows Mail on my HP3210 still works fine. Any sugges