Photoshop crashes on start up - Ed
I need help to start. I just downloaded PS CC2015. As soon as he launched 'a problem caused blocking the program works correctly. I am running
The software version of Radeon - 16.3.2
Radeon software - Crimson
Graphic chipset - AMD Radeon HD 7700 Series
Size of the memory - 2048 MB
-Type of DDR3 memory
Base clock - 800 MHz
Windows version - Windows 10 (32 bit)
System memory - 4 GB
Processor type - Intel Core i3-2120 3.30 GHz CPU
2 display
Is it enough for the PS work or is there another question?
Thank you for all your comments
ED
Follow the tips in the first link. That you should get running, but there is a more general guide below. Let us know how you go.
Photoshop CC 2015 crashes on launch or the output in Windows
Tags: Photoshop
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Fault of type 92018673, bucket 20
Event name: APPCRASH
Answer: No available
Cabin ID: 0
Signature of the problem:
P1: Photoshop.exe
P2: 15.2.2.310
P3: 5480338c
P4: atiocl64.dll
P5: 2.3.451.0
P6: 4cfd9adc
P7: c0000005
P8: 0000000000074fd0
P9:
P10:
Attached files:
C:\Users\7\AppData\Local\Temp\WER2175.tmp.WERInternalMetadata.XML
These files are available here:
C:\Users\7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_580332 2be2d73bfdaf03cbfbfff61c8867dc8_208039d5
Symbol of the analysis:
Recheck for solution: 0
Report ID: 17447da6-ae91-11e4-9b8a-002522ad304a
State: 0
________________________________
The failing application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
The failed module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Exception code: 0xc0000005
Offset: 0x0000000000074fd0
ID of the process failed: 0 x 540
Start time of application vulnerabilities: 0x01d0429dd3bec301
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Path of the failing module: C:\Program Files (x 86) \ATI Stream\bin\x86_64\atiocl64.dll
Report ID: 17447da6-ae91-11e4-9b8a-002522ad304a
It says that right in the accident report that your video card driver crashes.
Access the site Web of AMD and update the driver.
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2014 CC Photoshop crashes when I create the new document
Hello
2014 CC Photoshop crashes on Windows 7, whenever I try to create a new document. After the reboot, it shows the Welcome screen as when first starting. Here is the System Info:
Adobe Photoshop Version: 2014.2.2 20141204.r.310, 2014/12 / 04:23:59:59 CL 994532 x 64
Operating system: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family: 6, model: 10, Stepping: 9 with MMX, SSE whole, FP SSE, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Number of logical CPUs: 4
Processor speed: 1795 MHz
Built-in memory: 8078 MB
Free memory: 3004 MB
Memory available to Photoshop: 7051 MB
Memory used by Photoshop: 69%
Multi-frequency 3D printing: disabled.
Windows 2 x UI: disabled.
HighBeam: enabled.
Tile image size: 128K
Image cache level: 4
Overview of fonts: medium
TextComposer: Latin
Display: 1
Limits of the display: top = 0, left = 0, low = 1080, right = 1920
Display: 2
Limits of the display: top = 0, =-1366 on the left, low = 768, right = 0
OpenGL drawing: enabled.
OpenGL allows old GPU: not detected.
OpenGL drawing mode: Advanced
OpenGL allows Normal Mode: true.
OpenGL allows Advanced Mode: true.
AIFCoreInitialized = 1
AIFOGLInitialized = 1
OGLContextCreated = 1
NumGLGPUs = 1
NumCLGPUs = 2
glgpu [0]. GLVersion = "3.0".
glgpu [0]. GLMemoryMB = 2112
glgpu [0]. GLName = "Intel (R) graphics HD 4000"
glgpu [0]. GLVendor = "Intel."
glgpu [0]. GLVendorID = 32902
glgpu [0]. GLDriverVersion = "9.17.10.2932".
glgpu [0]. GLRectTextureSize = 8192
glgpu [0]. GLRenderer = "Intel (R) graphics HD 4000"
glgpu [0]. GLRendererID = 358
glgpu [0]. HasGLNPOTSupport = 1
glgpu [0]. GLDriver = "igdumd64.dll, igd10umd64.dll, igd10umd64.dll, igdumd32, igd10umd32, igd10umd 32.
glgpu [0]. GLDriverDate = "20121212000000.000000 - 000.
glgpu [0]. CanCompileProgramGLSL = 1
glgpu [0]. GLFrameBufferOK = 1
glgpu [0] .glGetString [GL_SHADING_LANGUAGE_VERSION] = ' 1.30 - Build 9.17.10.2932.
glgpu [0] .glGetProgramivARB [GL_FRAGMENT_PROGRAM_ARB] [GL_MAX_PROGRAM_INSTRUCTIONS_ARB] = [1447]
glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_UNITS] = [8]
glgpu [0] .glGetIntegerv [GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS] = [80]
glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS] = [16]
glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_IMAGE_UNITS] = [16]
glgpu [0] .glGetIntegerv [GL_MAX_DRAW_BUFFERS] = [8]
glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_UNIFORM_COMPONENTS] = [1024]
glgpu [0] .glGetIntegerv [GL_MAX_FRAGMENT_UNIFORM_COMPONENTS] = [1024]
glgpu [0] .glGetIntegerv [GL_MAX_VARYING_FLOATS] = [64]
glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_ATTRIBS] = [16]
glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_PROGRAM] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_PROGRAM] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_SHADER] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_SHADER] = 1
glgpu [0] .extension [AIF::OGL:GL_EXT_FRAMEBUFFER_OBJECT] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_RECTANGLE] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_FLOAT] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_OCCLUSION_QUERY] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_BUFFER_OBJECT] = 1
glgpu [0] .extension [AIF::OGL:GL_ARB_SHADER_TEXTURE_LOD] = 0
clgpu [0]. CLPlatformVersion = "1.1".
clgpu [0]. CLDeviceVersion = "1.1".
clgpu [0]. CLMemoryMB = 1624
clgpu [0]. CLName = 'Intel (R) graphics HD 4000'
clgpu [0]. CLVendor = "Intel(r) Corporation"
clgpu [0]. CLVendorID = 32902
clgpu [0]. CLDriverVersion = "9.17.10.2932".
clgpu [0]. CUDASupported = 0
clgpu [0]. CLBandwidth = 1.54781e + 010
clgpu [0]. CLCompute = 80.0469
clgpu [1]. CLPlatformVersion = "1.1".
clgpu [1]. CLDeviceVersion = 'CUDA 1.1.
clgpu [1]. CLMemoryMB = 4096
clgpu [1]. CLName = "GeForce GT 740M.
clgpu [1]. CLVendor = "NVIDIA Corporation".
clgpu [1]. CLVendorID = 4318
clgpu [1]. CLDriverVersion = "347.09.
clgpu [1]. CUDASupported = 1
clgpu [1]. CUDAVersion = "7.0.18.
clgpu [1]. CLBandwidth = 2.52883e + 010
clgpu [1]. CLCompute = 163.447
Type of license: subscription
Serial number: 90970387855449041183
The application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Markiz\AppData\Local\Temp\
Zero Photoshop has async I/O active
Scratch the volumes:
E:\, 13.5 G, 2.57 G free
D:\, 585.0 G, 70.0 G free
Required plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2014\Required\Plug-Ins\ CC
Main Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2014\Plug-ins\ CC
Installed components:
A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library
ACE.dll CEA-2014/08/12-23: 42:09 79,557478 79.557478
adbeape.dll Adobe EPA 2013/02/04-09: 52:32 0.1160850 0,1160850
AdbePM.dll PatchMatch 2014/09/07-21: 07: 38 79,558079 79.558079
AdobeLinguistic.dll Adobe linguistic Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15: 13: 12 79,512424 79.512424
Adobe AdobePIP.dll 7.2.1.3399 product improvement program
AdobeXMP.dll Adobe XMP Core 2014/08/20 / 09: 53:02 79,156797 79.156797
AdobeXMPFiles.dll Adobe XMP files 2014/08/20 / 09: 53:02 79,156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20 / 09: 53:02 79,156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23: 42:09 79,557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
Amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; Brand: Wednesday, July 30, 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23: 42:09 79,557478 79.557478
Axe8sharedexpat.dll AXE8SharedExpat 2013/12/20-21: 40:29 79,551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21: 40:29 79,551013 79.551013
Bib.dll BIB 2014/08/12-23: 42:09 79,557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23: 42:09 79,557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
CG.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
Adobe CIT.dll CIT 2.2.6.32411 2.2.6.32411
Adobe CITThreading.dll CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23: 42:09 79,557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
Dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23: 58:55 79,551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15: 59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15: 59:15 Build gtlib_4.0.19090
igestep30.dll IGES 9.3.0.113 drive
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00: 28:27 79,254012 79.254012
libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)
libiomp5md.dll Intel(r) OpenMP * Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS-2014/08/18-23: 43,19 79,557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Adobe Photoshop CC 2014 15.2.2 Photoshop.dll
Adobe Photoshop CC 2014 15.2.2 plugin.dll
PlugPlugExternalObject.dll Adobe CEP PlugPlugExternalObject Dll Standard (64 bit) 5.0.0
PlugPlugOwl.dll Adobe CSXS PlugPlugOwl Dll Standard (64 bit) 5.2.0.54
Adobe Photoshop CC 2014 15.2.2 PSArt.dll
Adobe Photoshop CC 2014 15.2.2 PSViews.dll
SCCore.dll ScCore 2014/01/21-23: 58:55 79,551519 79.551519
ScriptUIFlex.dll ScriptUIFlex-2014/01/20-22: 42:05 79,550992 79.550992
svml_dispmd.dll Intel (r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
TBB.dll Intel Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll kernel 9.3.0.113
Geom TFKGEOM.dll kernel 9.3.0.113
Adobe TFUGEOM.dll, UGeom © 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Control Library 5.0.0.82 Application
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Friday, March 7, 2014 15:33:10 build 0.20204 0,20204
U3D writer 9.3.0.113 wu3d.dll
Required plugins:
3D Studio 15.2.2 (2014.2.2 x 001 003 x)
Accented edges 15.2.2
Adaptive wide-angle 15.2.2
Angular Strokes 15.2.2
Average 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 bas-relief
15.2.2 BMP
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk and charcoal 15.2.2
15.2.2 charcoal
15.2.2 chrome
15.2.2 Cineon (2014.2.2 x 001 003 x)
15.2.2 clouds (2014.2.2 x 001 003 x)
15.2.2 COLLADA (2014.2.2 x 001 003 x)
Halftone color 15.2.2
15.2.2 colour pencil
CompuServe GIF 15.2.2
Conté 15.2.2 pencil
15.2.2 crack
Crop and straighten Photos 15.2.2 (2014.2.2 x 001 003 x)
Crop and straighten Photos 15.2.2 filter
Hatch: 15.2.2
15.2.2 to crystallize
15.2.2 cutting
15.2.2 Dark strokes
15.2.2 deinterlacing
15.2.2 DICOM
Difference clouds 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 glow
Move 15.2.2
15.2.2 dry brush
Eazel acquire 15.2.2 (2014.2.2 x 001 003 x)
Embed watermark 4.0
15.2.2 entropy (2014.2.2 x 001 003 x)
NO export VERSION color tables
Extrude 15.2.2
FastCore 15.2.2 routines (2014.2.2 x 001 003 x)
15.2.2 the fibers
Film Grain 15.2.2
Filters 15.2.2 Gallery
Flash 3D 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 fresco
15.2.2 glass
15.2.2 Scarlet contours
Google Earth 4 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 grain
15.2.2 graphic pen
Halftone Pattern 15.2.2
15.2.2 HDRMergeUI
HSB/HSL 15.2.2
IFF Format 15.2.2
15.2.2 IGES (2014.2.2 x 001 003 x)
15.2.2 ink outlines
JPEG 2000 15.2.2
Flattening coefficient 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 goal blur
15.2.2 goal correction
Lens Flare 15.2.2
Liquefy 15.2.2
Operation of Matlab 15.2.2 (2014.2.2 x 001 003 x)
maximum 15.2.2 (2014.2.2 x 001 003 x)
Mean 15.2.2 (2014.2.2 x 001 003 x)
Measure Core 15.2.2 (2014.2.2 x 001 003 x)
Median 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 Mezzotint
Minimum 15.2.2 (2014.2.2 x 001 003 x)
MMXCore Routines 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 mosaic tiles
Multiprocessor support 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 Neon
15.2.2 paper
15.2.2 colour NTSC (2014.2.2 x 001 003 x)
Ocean Ripple 15.2.2
15.2.2 OpenEXR
Paint Daubs 15.2.2
15.2.2 palette knife
15.2.2 patchwork
Paths to Illustrator 15.2.2
15.2.2 PCX (2014.2.2 x 001 003 x)
15.2.2 photocopying
15.2.2 Photoshop 3D engine (2014.2.2 x 001 003 x)
Photoshop Touch 14.0
Photo filter package 15.2.2 (2014.2.2 x 001 003 x)
Pinch 15.2.2
Pixar 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 plaster
15.2.2 plastic wrap
15.2.2 PLY (2014.2.2 x 001 003 x)
15.2.2 PNG
15.2.2 pointillism
15.2.2 polar coordinates
Portable Bit map 15.2.2 (2014.2.2 x 001 003 x)
Poster edges 15.2.2
People's Republic of CHINA 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 radial blur
15.2.2 radiance (2014.2.2 x 001 003 x)
15.2.2 range (2014.2.2 x 001 003 x)
Read watermark 4.0
Color research grid NO VERSION rendering
15.2.2 Crosslinking
15.2.2 the ripple
Rough Pastels 15.2.2
Save for Web 15.2.2
15.2.2 ScriptingSupport
Shake Reduction 15.2.2
15.2.2 shear
15.2.2 asymmetry (2014.2.2 x 001 003 x)
Smart Blur 15.2.2
Smudge Stick 15.2.2
Solarize 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 splash
Spherize 15.2.2
15.2.2 sponge
15.2.2 sprayed strokes
15.2.2 stained glass
15.2.2 stamp
15.2.2 standard deviation (2014.2.2 x 001 003 x)
STL 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 Sumi-e
15.2.2 summation (2014.2.2 x 001 003 x)
15.2.2 Targa
15.2.2 texture veneer
15.2.2 tiles
15.2.2 torn edges
15.2.2 twirl watch
U3D 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 draft
15.2.2 vanishing point
15.2.2 the variance (2014.2.2 x 001 003 x)
Virtual Reality Modeling Language. VRML 15.2.2 (2014.2.2 x 001 003 x)
Water paper 15.2.2
15.2.2 watercolor
15.2.2 wave
Wavefront | 15.2.2 OBJ (2014.2.2 x 001 003 x)
WIA support 15.2.2 (2014.2.2 x 001 003 x)
15.2.2 wind
Wireless Bitmap 15.2.2 (2014.2.2 x 001 003 x)
Zig - zag 15.2.2
Plug-ins option and the third: NONE
Plug-ins that could not load: NONE
Flash:
Libraries
GuideGuide
Adobe color themes
Install TWAIN devices: NONE
If crush seems to be related to the extension Guide. I turned it off, crashing stopped. Maybe someone will find this useful.
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Photoshop, crash at startup
I just installed all updates for Creative cloud on my Macbook Pro and now Photoshop crashes either immediately after the start-up, or after restarting my computer, I now have a rotation beach ball and can get no further. I tried to log in as a guest and he also got the ball turn and that's all. I can't say the version number as splash screen goes by too fast. Running OSX 10.9.5
Have you tried the command + Option + shift reset at the start of Photoshop?
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Photoshop crashes my keyboard.
Photoshop crashes my keyboard when I use the only Clone Stamp tool. My hard drive and it happened on another computer, so I don't know it's photoshop and my computer not cloned. I can uninstall and reinstall photoshop on my computer software to solve this problem. Is this already happened?
I came across another forum where several people had the same problem. Hoping one of the suggestions allows:
«Then I noticed something strange: every time that it's happened, I'd hear a sound in the background, like 4 'clicks'.»
So I checked the system of universal access preferences. The "Mouse & Trackpad" tab has an option "press the Option key five times to toggle MouseKeys". This option has been activated and touch mouse on.
Press Option 5 times off MouseKeys and produces the sound by clicking New.
Now the keyboard started working again. »
Good to know I'm not the only one out there need help with this...
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Need help, Photoshop crashes on new file.
I have a project due tomorrow and my photoshop crashes every time I try to start a new file.
I am fairly new to Photoshop and creative cloud since it is my first semester at use in the classes.
I have been using the trial version of creative cloud for about 14 days now, and this is the first time, he gave me all the problems.
I tried to reset the preferences as told to do online and who did not. I read something with problems printer and photoshop online, but
I'm not sure if this is the problem (I recently install a new printer on this computer since the last time I used PS).
Here are the accident report:
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 14.1.2.427
Application timestamp: 524002c 6
Fault Module name: atio6axx.dll
Fault Module Version: 6.14.10.12174
Timestamp of Module error: 511d62b0
Exception code: c0000005
Exception offset: 0000000000a9920f
OS version: 6.2.9200.2.0.0.768.101
Locale ID: 1033
Additional information 1: 2ddd
More information 2: 2ddd0b1c5aa1bf2ba36316fe6e4eb446
Additional information 3: ccd4
Additional information 4: ccd4a3d61b36cf6a86948dd2b548fcd0
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=190175
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
As you can read in the accident report, your ATI video card driver crashes.
Access the Web from ATI/AMD site and install the latest driver.
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