Photosmart C5580: Printer on Windows 7 networking don't print network shared computer

I've been trading emails with HP support for several days now on this problem and they are unable to solve.

I have a Photosmart C5580 all-in-one printer connected to a computer HP Pavilion 64 bits with Windows 7 Ultimate edition.  I shared the printer and created a homegroup with one not also loaded with Windows 7 Ultimate 32-bit HP.  Also on the network is a laptop HP with Windows 7 Ultimate edition.

That is the problem.  I can print the C5580 of the host computer and the HP laptop.  The printer will not respond to the 32-bit computer with the print job hanging in Quebec with an error.  Of course, the window Troubleshooting Wizard is no help.  I installed the package of windows 7 HP printer on all three computers.  I added the printer through the Add Wizard of the printer, tried to add network printer connection, add a TCP/IP port for the printer properties to the 32-bit computer.  I followed the instructions of

http://support.HP.com/us-en/document/c01886193

HP and I have run each step resolution of problems they can think of and we begin to repeat.

Does anyone else have this problem and how did you solve it?

It is a 32-bit to 64-bit problem. Turns out that the driver for the x 86 processor must be installed on the two computer and vice versa for a 64-bit computer, trying to pint on a x 86 processor.

I found the solution on microsoft technet at http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/6067a35d-d9ac-4f52-8beb-9aca3f116e9e

Here's what I did to remedy.

On the printserver 64 bit, I opened the printer sharing tab properties.

Then I opened the button drivers additional.

The x 86 processor has not been installed.

I sailed on the network to the 32-bit computer and wanted by the printer drivers in the c:/windows/system32/driversStore/fileRepository to find the prnhp00r.inf.

After I installed this driver, the printer would answer correctly.

Tags: HP Printers

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