PhotoSmart D110: Scan failure, failure of HP Solutions Center

Similar Questions

• HP Photosmart D110 scan option

  The printer will print, but it does not scan.  Unplugging the cord from the wall outlet; and printer reconnected; restarted computer and continue to receive this message when I try to open the scanner, "unable to log on to the device" any suggestions to solve this problem are appreciated.

  Hi @Anapp,

  Welcome to the HP Forums!

  I see that you are not able to scan with your HP Photosmart D110 printer. I'm happy to help you in your analysis!

  To verify that the hardware of the printer works, you can make a copy?

  Also, just a question for you: what operating system do you use? Windows or Mac? What version? If you do not know the operating system you are using, please visit this site. Whatsmyos.

  In the meantime, please consult this guide to scanning, a "an error occurred communicating with the scanning device ' or a"He has no connection to the computer"message when scanning for HP printers."

  Hope this guide helps and hope to hear from you soon!

• I have a Photosmart Premium c410 series. My hp Solution Center does not work, I can't scan.

  Operating system is Windows Vista, the error message says to reinstall the printer using the installation disc.  (I did several times).  Really need to scan, but don't know how.  States of printer to the computer.  This is not the case.  my hp Solution Center does not work, I can not scan and I have tried several times to download a driver but it will not work.  I have a very frustrated by this and need someone to fix it please

  Hello judieKay

  Would you please provide the full model number? For example C410a. Some models are slightly different from each other and I want to assure you to give you specific information. How can I find my model number?

  Regarding the error, I checked and the following instructions should work on all models of the C410. The following instructions are for the "cleansing" or "cleaning" your computer HP printing software. This should allow you to perform a new installation of your printer and should fix your mistakes.

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  C410 Photosmart full feature software (Vista)

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  C410 Photosmart full feature software (Vista)

  10. run the download to reinstall the printer

• HP photosmart 5180 c: scan does not, missing hp Solution Center and do not reinstall

  I have a problem of scanning, the work Hp c5180 printer only. I reinstalled several times the complete software but the solution Center, do not install it; Scan doctor fails the test Hp Solution Center and next steps. Scanning with WIA is OK, not HP Twain. I removed the software "all in One 8.0" burt when I reinstalled the software driver, the installation menu shows that all programs are already installed except the first element "ask drivers."

  Can someone help me?

  Thank you

  SAL

  Hi Sunshyn,

  Thanks , but I solved it!

  As I suspected, the problem was HP OCR do not install with the complete software as seen and marked as already installed. It is very difficult to find it on the installation of the software, because ocr.exe is not named with the proper name.

  There is no way to remove left overs previously OCR uninstal also with registry CC Ceaner, microsoft fix, uninstall software, etc...

  The solution is to copy on the subfolder "docproc" on the folder of installation of office in 7Z files... recent dimensions of biggest temporary folder (windows + r and command %tmp%) and run docproc.exe. This is to install the OCR.

  The PDF is now saved on HP C5180 correctly the personal analysis file. WOW!

  Thanks and warm regards

  RAM

• Failure of wireless solution Center

  Solution Center does not connect to D 110 series wireless printer.  I can print from other programs wireless.  Solution Center connects via a USB connection. Windows 7.  I can't find the original software disk

  How did you initially installed the printer first, USB or wireless?

  Uninstall the HP software. When you reinstall the drivers and full software features, select Wireless. After this download and install and you print, then go to plug in the USB cable.

• HP Photosmart Software Suite from hpqdirec.exe not Solution Center

  Hello

  recently installed the HP Photosmart Software Suite on my Officejet 4215xi all-in-one sisters.  Everything seemed to go well, except that when I open you'd think is supposed to be the center of Solution instead it tries to start hpqdirec.exe.  And we get a message that hpqdirec.exe is not found.

  The Director is associated with following printer provided with the printer.  In my view, replace the Director in the following Photosmart Solution Center.

  His machine is very old & literally, it takes hours to install this software.  I'd rather not have to run the uninstall utility, remove the HP software & all over again.

  Is there a way to get the application to point to the executable file of the center of solutions instead of hpqdirec.exe without uninstalling & reinstalling the suite?

  Thank you

  LaserJet

  Dell desktop (I forgot the model)

  Windows XP Home Edition

  Hi laserjet.

  Unfortunately, it seems that you have an incomplete installation.

  Try using the brush included in the CD or download.

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.exe or .bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-23606-3&cc=us&DLC=en&LC=en&OS=228&product=351109&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. tap folder in the race or search programs and files of field

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.exe or .bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-23606-3&cc=us&DLC=en&LC=en&OS=228&product=351109&sw_lang=

  10. run the download to reinstall the printer

• Photosmart e-all-in-one B110a: HP Solution Center does not open

  This problem began in late December 2015.  HP Solution Center worked fine until then.

  Now the printer works well, but the HP Solution Center does not open, so can not scan to computer or check ink levels.  Tried to uninstall the KB3132372 update [as suggested in this forum] and then everything works.

  However, the update (KB3132372) maintains the re-setup and hit the Centre of HP solutions again.

  Is there something wrong with the KB update that disrupts the HP driver?

  Is that what I can do through a permanent solution? (other than uninstalling KB3132372 immediately prior to scanning)

  Thank you.  Problem solved.  I admit I was a little uncomfortable uninstall security updates - but everything is OK now.

• Photosmart 5515 is not recognized by the solution Center

  I installed an HP Photosmart 5515 printer on my HP computer.  I have a USB connection and am on a home network.  All computers can print correctly.  I can't get the center of HP solutions to recoginize the new printer and can not find the file msi, it needs.  Can you help me?

  Richard Saylor

  Hi charger123,

  The printer uses a newer version of the software, and your solution center of older printers will not see this printer. You should have an icon on your desktop like the one below which is the new center of solution for this version of the software. Let me know if you need assistance?

  

• HP Photosmart Premium C410b disconnected in the HP Solution Center

  My printer is showing continuously until as disconnected in the HP Solution Center.  I tried a number of things in this forum to sort out and spent several hours on this issue, but without success.

  I am running Windows 7 (64-bit), and the printer is connected wireless to the network.  Print to the printer works, but there is no connection inwards for scanning, etc.

  I have:

  -uninstalled and reinstalled the software (including work around the bug in the downloaded installation program that looks for files on a CD drive path rather than where they were extracted to);

  -connected to the interface html to address local IP and run network test on the printer, to confirm that it is properly connected.

  -added to the firewall exceptions for all ports and HP applications referred to in the http://support.hp.com/us-en/document/c01856593 and even tried to add an exception to coverage for all incoming & outgoing of the MAC address of the printer ports.

  If I disable the firewall and then reboot the PC then Solution Center connects to the printer, but disconnects once the firewall is rebooted.

  The firewall is part of Panda Global Protection 2013 safety.  There seems to be a firewall issue, but anything that can open was.

  I had the same problem intermittently with my firewall previous, although related to the firewall it seems to be a problem with the Solution Center software.

  I'm generally an advanced home user and searched this forum, but have now run out of ideas on this one

  Well, I wanted to check just to be sure, so that we can eliminate the easy things first. But if you think it might be a firewall, that may be all right, I'm going to write below the information you will need to open all those printing and scanning of ports.

  You will need to either contact the supplier of the router or the firewall client to open them if you don't already know how do it yourself as it varies from one to the other.

  

  Let me know how it goes!

• Alignment series Photosmart D110 - & Scan problem - impossible to print, copy or scan.

  Recently, I've made a few copies and then I replaced my color cartridge and when I go to perform the alignment, the alignment page does not seem to be correct and when I go to scan the alignment page, it is not recognized.  I can't print, scan or copy anything.   I have a Mac and have never had any problems with this printer for 2 years.  Help, please.  Thank you.

  Hey STOL,

  Do you use new or refurbished OEM cartridges?

  If you reinstall the old cartridge are color better?

  Follow the steps outlined in the document below and let me know what you find?

  http://goo.GL/KbFhn

• HP Photosmart D110: scanning Error Message

  I get an error messgae when I try to scan another program or device use my printer, is the error 8, [(0, 18, - 2147467259)] someone can tell me how to solve this problem. I would really appreciate any help you can give me

  @cassamia

  Try to run this.

  HP printer install wizard for Windows

  http://FTP.HP.com/pub/softlib/software13/COL50403/ mp-2-150580/hppiw.exe

  After that.

  HP Print and Scan Doctor

  http://FTP.HP.com/pub/softlib/software13/COL50849/ mp-145514-3/HPPSdr.exe

  REO

• Series HP photosmart d110. scanned photos appear well on pc, but on TV are missing, colors, etc.

  We have scanned in photos and can see perfectly on our PC.  When we try to view them on the TV, however, they lack of colors and pixels.  We use the SanDisk Photo Album to display.   The SanDisk device works fine for the display of the photos that have been scanned NOT inside.  What we're doing wrong?

  Thank you

  Donna

  Hi dslattery,

  Great I'm happy here the problem has been resolved. Have a wonderful day

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• Photosmart vulnerabilities scan

  My Photosmart B110 is the best printer I've ever had and I'm running it from a PC with Windows XP Home Edition.  The printer gives excellent suffered a print quality and used to give a great sweep feature until it degrades and become useless.

  The first sign of degradation was that I couldn't run a scan of the TouchSmart printer screen, from the HP Solution Center.

  Then, the status of ink on the PC display became intermittent and now says always something like "State of ink not available at this time."

  Then I had trouble getting a scan even from the HP Solution Center.  The scan can be launched and the scanned image is displayed as it is via the USB connection.  But only the beginning of the image seems to be transmitted.  The Solution Center scan program crashes and the printer seems to think that it has completed the analysis.  To have another chance, I have to complete all the HP process using the Task Manager.

  I followed the advice of HP for the analysis of the problems - stop printer and try again - stop PC and try again - reinstall the HP software and try again.  None of them solved the problem.  I reinstalled the software from the CD that came with the printer.

  Impression was very good overall, which makes me think that this is not a problem of communication.  Or at least it is not a problem of PC to the printer, but there is perhaps a problem with the printer to the PC.

  It may well be for a couple of resons, either your port is damaged or there could be a problem with your cable. Try to connect with another cable and see if the problem is resolved

• Photosmart c5180, scan error after upgrade to windows7

  (1) photosmart c5180

  (2) windows7 (32 bit) operating system

  (3) error message 8, [(8,0,0)] after clicking on the scan button in the HP Solution Center

  I upgraded my PC from vista to windows 7. I also installed the latest driver for windows 7 on the HP site. My printer is connected via a wired LAN. printing is OK but analysis gives an error

  Hi RLel,

  Thank you for the update. You should consider a full system recovery on your computer at any given time. If I think of additional troubleshooting procedures, I will inform you. Have a wonderful day.