HP photosmart 5180 c: scan does not, missing hp Solution Center and do not reinstall

I have a problem of scanning, the work Hp c5180 printer only. I reinstalled several times the complete software but the solution Center, do not install it; Scan doctor fails the test Hp Solution Center and next steps. Scanning with WIA is OK, not HP Twain. I removed the software "all in One 8.0" burt when I reinstalled the software driver, the installation menu shows that all programs are already installed except the first element "ask drivers."

Can someone help me?

Thank you

SAL

Hi Sunshyn,

Thanks , but I solved it!

As I suspected, the problem was HP OCR do not install with the complete software as seen and marked as already installed. It is very difficult to find it on the installation of the software, because ocr.exe is not named with the proper name.

There is no way to remove left overs previously OCR uninstal also with registry CC Ceaner, microsoft fix, uninstall software, etc...

The solution is to copy on the subfolder "docproc" on the folder of installation of office in 7Z files... recent dimensions of biggest temporary folder (windows + r and command %tmp%) and run docproc.exe. This is to install the OCR.

The PDF is now saved on HP C5180 correctly the personal analysis file. WOW!

Thanks and warm regards

RAM

Tags: HP Printers

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