Photosmart HP 2550 does not respond after 15 minutes of inactivity

Hello

I have a printer HP Photosmart 5520 and for the past week or so he started to crash after 15 minutes is powered by electricity (simultaneously 'Power Saving Mode' is set to on).

The printer is connected to my router MikroTik RB2011 and has a static IP address, but I don't think that this has to do any that the printer is unresponsive to any physical buttons as mentioned below.

After 15 minutes, the printer becomes insensitive in that:

  • The LCD still displays the default page, but it is totally immune to any key.
  • The power button does nothing when pressed momentarily or detained for about 10 seconds.
  • I can't access the interface web or ping the printer.

I tried to set the printer to the factory settings via the touch screen menu, however still this problem persists and has rendered printer useless after 15 minutes, unless I can physically feed cycle it.

What can I do about it?

Thank you.

Hello

First of all, to power the pritner of cycle and make sure you have the latest installed formware:

http://support.HP.com/us-en/document/c03244655

The printer is connected wireless please ensure that it is located near your router, but not too close (2-3 meters away would be an ideal distance and check if this may cuase of difference.)

Shlomi

Tags: HP Printers

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