Photosmart Premium: does not copy after replacing black toner XL and colors - but has not replaced the small black

Printer recognized all the replaced cartridges. It shows a black small as 'used '.  You wonder why it won't copy from the XL Black cartridges.  page is completely blank, unless I select color copy and then only a header is printed.

I was wondering if I should also replace the small black cartridge.  If so, what is the purpose of the XL Black cartridge?

test page printed out as Virgin.

Hi @lisasw2003,

Welcome to the Forums of HP Support! I understand that you have recently changed the cartridges on your HP Photosmart Premium, you have not replaced a smaller, and now, you are not able to copy.  One of the black cartridges is regular black and the other is a photo in the black, which is the difference between the two. Although you can't print photos, it gets ink in the cartridges.

Please replace the used cartridge and you should be up and running again. I hope this helps!

Thank you

Tags: HP Printers

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