Poor for the locale of printers: photosmart 5510

You have a policy of regional settings on your printers.

When people move they support need to change these settings for them.

Your Web site clearly shows that you know that it is a problem that meet your customers.

Why then your site is not it?

The link on this forum give first an explanation (showing that you understand what needs to be done), and then it is redirected to a generic call center where people do not know what to do.

I am sorely disappointed by the unprofessional way, that this situation is dealt with. Train your staff to call center a place where clients get direct access to the info on the right is implemented. You just lost more than an hour of my time, for something that is clearly a request for assistance standard/authentic. You also have convinced me to avoid HP to purchase future headquarters.

Hi Jan, I would like to help follow up on that. In which country are you based? When you contacted the hotline, have they not have done the region reset it for you?

Thank you

Ciara

Tags: HP Printers

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