Portege R500 - battery problems

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• Portege R500 screen problem

  My Portege R500 screen is a light quite leak in the edges and it is impossible to display anything on the sides.
  It is very difficult to watch videos. Black is dark gray.

  Can I have a defective unit?
  Is it possible to fix this screen to warranty service?

  How is your R500 screen?

  Hello

  I'm not quite sure of what could be the problem exactly. There may be something wrong with the FL inverter, but it is my personal suggestion.
  To get a detailed fault diagnosis audit specifications would be necessary.

  > Is it possible to fix this screen to warranty service?
  If you warranty is valid that everything should be done for free just contact the ASP in your country and ask for later handling.

  The technician of the authorized service provider should be able to provide more details and should help you.

  Good luck

• Portege R500 screen problem - some artifacts appear

  Hello world

  I bought the R500 at the end of August 2008 and from the beginning I had problems with my laptop screen.

  Indeed, after two days of use I see it on the screen an artifact as if something had hit.
  Of course not ;) so I called the support number to replace the notebook (less than a month after buying it).

  I get a new, and I checked the screen immediately. Perfect, no artifacts and everything seems to be good...

  But for 1 month (end of November), I saw again new artifacts! In fact, the artifact are really visible if you don't look at the screen perfectly in front of me. Indeed, in this position, the objects are less visible...

  So my first question:
  -Someone else you have this kind of problem?
  -I have to contact TOSHIBA support to replace my screen once more?

  ... It's really frustrating to buy a laptop more than 2000 at a society that says to had produced solid and have twice the same problem...

  Thanks for you comments and help...
  Concerning
  Renaud

  Hello

  I've got 3 different laptops Toshiba, but something like that never happened to me.

  I think you should contact the ASP from Toshiba (certified partner) and should ask verification of the laptop / screen again.
  It certainly looks like the issue of the material and the affected part must be checked and replaced.

  Good luck

• Portege R500-12J: problem with feeder

  Hello

  First of all, sorry if my English is bad, I'm French (Yes, that's an excuse ^^).
  I have a problem with my Portege 500 - 12J.
  I can not recharge 6 months... I used to do something with the CAP to make it work.
  But now, this trick no longer works.

  Being a geek, I tried many things to fix it, but it seems that I have to change the plug AC (female, the computer).

  Do you know if there is a way to change this?

  Kind regards
  Tom

  An FSL may fix it for you.

  Here is a list of ASP:

  http://EU.computers.Toshiba-Europe.com > support & downloads > find an authorized service provider

• Portege R500-126 battery life

  I bought the Portege R500-126 @2 nine weeks ago and with SDS and no DVD/CD, I was expecting, as announced, to * 8 hours * autonomy

  To test, I fully charged the battery that was supplied with the machine, selected power plan 'Power Saver', out the charger cable and curled only 3 hours later, with no use of computer laptop whatoever, the battery is almost discharged

  On the Toshiba sales site, I noticed they sell one * Li - Ion 6 CELLS 5800 MAH * battery for £95 + VAT, is the same battery that comes with R500-126 and is anyone else having this problem?

  Hello

  I found this website product Toshiba Portégé R500-126:
  http://UK.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/JSP/productPage.do?PRODUCT_ID=145824

  But unfortunately, there is nothing on the duration of battery life.
  There is only this;
  Maximum life: currently no Windows Vista battery reference available official result

  Still is it that Vista needs more energy as another Vista OS (i.e. XP) eats the laptop and my knowledge resources, he needs two times more energy than XP.
  In addition the run time depends on hardware configuration. Stronger systems of waste more energy as devices with a lower yield.

  However, to you in question;
  AFAIK the R500 was equipped with the PA3612U-1BAS/BRS 6cell battery pack.

  See you soon

• Portege M900: Battery and load problems

  I hope someone here could have helped me out in my problem. I bought my last Toshiba Portege M900 2010. I always want to plugin the charger my laptop when I am at work.

  It presents a time that when I turned on my laptop, the battery was about to be empty as the remaining 7%. I took my charger and plugged. After 5 seconds it turns off without any warning or so.

  I checked the lights in the laptop, the "light of load" is not on although charger is plugged into the outlet. I tried to use my Toshiba Satellite laptop charger and it worked.

  I tried to disconnect the battery from the laptop Toshiba Portege M900 its place and plug the charger again but there still does not turn on.

  So I took my Toshiba Portege M900 to nearest service center. But surprise when I arrived and on the problem of the technician, the laptop turned on after it was plugged. The technician said, he saw no problem because the laptop was in charge and it works right.

  But when I took it home, whenever I have remove the magazine from the taking of the laptop, it turns off immediately without any warning eventhough that battery is charged to 100%.

  And there were times, even if I remove the battery from the laptop but always plug the charger... the laptop will always be NOT PUT on.

  I tried to check the Toshiba PC Health Monitor, but it seemed that the battery works well. What do you think seems to be the problem? Is it the charger, the battery, or the power supply or the motherboard?

  > Is the charger, the battery, or the power supply or the motherboard

  I put t think its battery problem.
  Why? Because the laptop does not power upward even if the battery is removed but connected to the power adapter.

  Jack _Power? _
  Perhaps. It might be possible to equip jack or connection between the power supply and the card mother isn t ok.

  _Motherboard? _
  It could be a problem with electronic control gear that is part of the motherboard but once more; It's just an idea

  _Charger/AC adapter? _
  Hmm, you said that the adapter has been tested with another laptop and it worked. So maybe it s question no AC adapter.
  But are you sure that other phones have not run to the battery power?
  The adapter has been tested correctly? It is an open question.

  Another idea:
  What version of BIOS you have installed the M900?
  Find an update of the BIOS for the M900 protégé
  + Updated BIOS version 2.40 for Portege M900 and Satellite Pro U500 (for PSU56 *, PSU5C *, PSU5J *, PSU5Q *, PSU86 *, PSU8G * and PSU53 * ONLY) +.
  http://PC.Toshiba-Asia.com/support/drivers/details/30516

  You will find a detail on the correction of a problem:
  + System can not turn on without using the AC adapter / CC after the battery has been detached and attached again. This problem has been fixed. +

  Please check if your Portege M900 is one of the mentioned models and check if a BIOS update is available for your device.

• Problem reading SD card after the mode reader 'sleep' Portege R500 SP1

  Hi all

  I still have the problem, that my new Portege R500 with Vista SP1 does nor react when reading / writing on a SD card. This only happens when the SD card is inserted and I wake the R500 from his sleep. All read or written in the SD card will lock the PC and the R500 must be turned off hard. I tried this with different SD cards with always the same result. The R500 was freshly installed from the recovery DVD and even installing from a DVD SP1 Microsoft at any time has the same exact behavior. All the drivers are up to date, Bios 1.60. I also tried to remove the entry in Device Manager and reinstalled.

  I found on the Microsoft site a patch, that describes exactly this issue: [http://support.microsoft.com/kb/936825 | http://support.microsoft.com/kb/936825]. But this patch cannot be installed under Vista SP1. Microsoft says that it is already included in the Vista SP1. But it still does not.

  Any other idea? Or what I have to live with it?

  Best regards
  Stefan

  Hello Stefan

  I can imagine that this problem is quite annoying for you, but otherwise, you can disconnect SD card when you have no more need. I can't imagine that it must be inserted at all times.

  I can imagine there are a few conflicts between the patches from Microsoft and Toshiba driver but such bugs should be fixed by some Toshiba updates or hotfixes Microsoft. What to say? I'm afraid at the moment that you must live with it.

  By the way: post please exactly the model of mobile number and give some info on the SDCard (capacity). Perhaps someone with the same model laptop and the same card can test and view the results.

• Portege R500 - problem with roaming

  Hello

  I use the laptop Toshiba Portege R500. Computer works well, however I had a problem with the connection to the internet from abroad. I use Novaltel Moblink application and modem integrated - on the territory of the Poland, internet connection is working without problem, but abroad there is no link (tested in Czech Republic and Austria). Operating system - Windows Vista Business SP1. When the external modem (PCCard) and GlobeTrotter application is used, then internet woks without reservation.

  Any help will be appreciated.

  Jacek

  If I understand the problem, you are the Poland and this card doesn t work in other countries.

  What is your mobile card is activated for use abroad?

  For me it doesn t look like a laptop but problem the problem of the map.

  You contact the mobile service provider and ask for clarification!

• Toshiba Portege R500 - external display display problem

  At my work, we have a number of series laptops Toshiba Portege R500. All laptops are home in a Toshiba Slim Port Replicator II. Laptops are all running a version of Windows XP Professional with Service Pack 2 applied (and of course a few customization business).

  The problem is with the display on the external monitor. The laptop starts according to the normal and connects to the fine. The Fn + F5 key and so we can switch between the external LCD screen and the laptop monitor. We can also extend the desktop on the external monitor without problem.

  The problem is that when the disconnection of the laptop computer to the port replicator, when the laptop is brought back, the display of the external monitor does not display anything. The monitor receives a signal that we don't get errors about "cable disconnected" etc. By bike by Fn + F5, the monitor will go to sleep (as the adjustment is only to be on the laptop screen). By pressing Fn + F5 again, the monitor seems to wake up but there is no display on the external monitor.

  The only resolution we have found because so far, it's to stop & restart the laptop and the external screen works again. However detach and the problem occurs again.

  Thought this might be a driver problem or a problem of Toshiba Utilities, so have updated the drivers accordingly. The drivers installed by default are the Intel 945 Express 6.14.10.4837 driver version. I tried to update the drivers for the next version (using drivers from the Web from Toshiba site) and changes to the version of the driver 6.14.10.4631. I also tried the Intel driver version 14324.

  I also installed the Toshiba screen utilities and shortcut keys to see if this may have an effect, but unfortunately not. I also tried to change the BIOS settings for the display of 'Automatic Selection' to LCD + CRT RGB, and once again it has no effect. I also tried several configurations in the "display settings" does not.

  Is this just a design problem? Is anyway to fix that?

  Hello

  I Portege R500 in front of me with the same port replicator and 21 "Toshiba TFT display (connected to the DVI port on the Port Replicator).

  Please open "Toshiba Mobile Extension" utility (you can find it in Control Panel), then click on the second tab > change of display service.
  If please activate this service and choose your preferred display output.

  I tested it 10 minutes ago and it works perfectly.

  Good bye

• Problems installing win 7 in a portege R500

  Hi all:

  I want to perform a new installation of Windows 7 in a Portege R500. But I don't know if I need to provide some drivers in order to allow the operating system to understand the hard drive. Please, someone would know if I provide the drivers? In this case, how can I get the drivers?

  Thank you to everyone

  Alvaro

  Hi all:

  in the end, I fou8nd that the installer of windows 7 does not require pilots of the hd. He understands very well the hard drive and it is possible to do a fresh install without problems.

  Thank you.

• Portege R500-10J: not possible to watch movies - colors screen too dark

  Hello!

  I recently bought a Portege R500-10J and have a pretty bad problem - I can not watch every movie (DVD or *.avi or anyone else) here. All media are invisible on the screen. Its too dark and some colors are recorded.

  I have no problem with all office applications, or browsing the internet, the colors are perfect for screen 12.1 inch, but using any application media is almost impossible.

  Didn't help not change any settings. The colors are extremely poor. I have not install anything but this was while the computer is first.

  Anyone know - is it a hardware problem (video card) or software (drivers, codecs, sth else), or it is a normal phenomenon?

  Hope it can be fixed. This laptop is supposed to be used for watching movies on a trip...

  To be honest, it is not easy to understand your problem. I guess you use battery power while traveling. In this case, intelligence tool will probably switch to energy saving mode. In this case, the display brightness will increase at a lower level.

  You can set it to the highest level by using the FN + F7 key combination. Be sure that the screen is in the right direction (90 degrees from your eyes).

• Portege R500 - Nokia PC suite does not work with Bluetooth

  Hello

  Toshiba bluetooth + nokia pc suite works DO NOT!

  I have problem with Portege R500. Toshiba Bluetooth stack 6.40 (from the download page) is not compatible with the new Nokia PC suite 7.1.
  PC Suite only works with Toshiba Bluetooth stack, driver version 5.10.12. PC Suite indicates that bluetooth can not be found.

  * See the system requirements for PC suite

  http://Europe.Nokia.com/get-support-and-software/download-software/Nokia-Ovi-Suite/system-requirements

  Where can this 5.10.12 version be downloaded for 64-bit operating system? I just need for the trial which would even work.

  Help, please!

  Hello

  I'm not very well if you want to get an older version of battery BT m.
  On this Toshiba Bluetooth portal, you can get the new version 6.40.00 BT
  http://APS2.toshiba-tro.de/Bluetooth/

  But I don t understand why it should not work with c. 6.40
  I think that Nokia system requirements were created before the release of version 6.40...

  However, if newest PC suite 7.1 is not compatible with the BT 6.4 then I recommend that you test the battery Microsoft Bluetooth...

• Portege R500 stops automatically

  Portege R500 stops automatically when it is connected to the power for a certain period.
  It comes on Toshiba power cable and cable igo juice. Tends to happen when it's hot, with or without battery.

  Yellow flashes 2 long, short 2, 1 x long, 3 short. Only way to reset is to subscribe to the battery and the power cable.
  Occurred after be connected for some time and will work only on power outlet after a long wait.
  Now the case more often, even if the connection to the laptop isn't hot.

  This is the 3rd generation of this laptop I've had over the last 10 years and with the memory of mid-life upgrade, they seem to be very robust and this is the fundamental problem only that I have met.

  Are there patches?

  Hello

  The blink code means that a hardware problem has been detected on the motherboard.
  So I think this could be a hardware related issue and not an overheating problem
  But nothing is impossible
  You can try to clean the cooling fans/modules with a jet of compressed air
  Would it help to remove dust from the computer laptop cooling grids
  This workaround is useful if the laptop temperature is too high and the laptop stops automatically to avoid that the pieces of equipment against damage

  Check and try

• Portege R500 fails during POST

  Hi all

  I have a Portege R500 for one year now and yesterday he started to fail during POST, I presume.
  The display is blocked to the power on the screen with the icons boot device selection, but can take no decision (get into the bios by selecting the boot device, etc...). I already tried to remove the battery for a few hours, without result, but I guess that should be more than a few hours to exhaust the backup battery and reset CMOS...
  Other than the splash screen, no other information is available, so I think that this machine is dead... Anyone had a similar problem?

  Best regards
  Paulo

  Hello

  Normally this POST screen hanging means that a hardware component can t be recognized correctly. In your case, I would try removing the CD/DVD and HARD disk drive. Try also resetting the RAM modules.

  If it doesn t work it seems to be a BIOS problem. Therefore, you should contact a service provider authorized in your country. They can try to reset the BIOS or reflash it.

• Portege R500 spontaneously disconnects without user input

  My Toshiba Portege R500 has a strange problem where it switches off spontaneously without any intervention from the user. This has happened for about 2 weeks in the property and occurs one or two times a day.

  There is no consistency when no why it happens. The machine can be slowed down, or I can run a variety of software. There is no consistency in the software that I have running when this happens. Suddenly, the machine will display dialog box of "logging off" of Windows XP, then start disconnecting. It happens to 'Save settings' scene and then crashes. I then have to force power off and restart the machine. This occurs regardless whether the machine is running off the battery or sector power.

  Appears not to heat related, as I expect heat related problems to simply turn the machine off, not actually go through the procedure of disconnecting. There is nothing in Event Viewer, and it seems not related to a particular software. I tried to recreate my local profile and the problem persists.

  My technical department said that Toshiba support will not resemble this problem unless we try a complete regeneration of the machine first. I think it's a little extreme and would they looked like rather to solve the problem instead of just wipe everything and re - install Windows XP.

  If anyone has experienced this? Any ideas of what could be the cause?

  Thank you
  Derek

  Hello Derek

  Windows XP Home edition is your own installation or you got the Windows XP Home edition recovery media?

  To be honest for this kind of problems is really not easy to find an answer and find no logical explanation can take hours of the investigation. If your case is an isolated case, I don't see any sense to spend so much time and because of that, I can understand the support guys.

  The fact is that Toshiba has to ensure that this recovery image works well. And because of this, they say: do the new installation of Windows XP Home edition and see if the problem persists. At this time where you make the changes on the preinstalled operating system and install a software not supported there is a new situation and it is not easy to simply provide a response to each strange question.

  I'm really interested if someone else will report on the same problem.

  Good bye