Portege R500 fails during POST

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• Failing utility Portege R500 fingerprint after upgrade to Windows 7

  Just, I improved my Portege R500 to Windows 7 (clean install) and downloaded the latest Tosh utilities and install.

  When I tried to set up the utility of fingerprints by the registration of fingerprints, I get to the end where I am asked to register the imprint, and then get the message "operation failed. Model duplicate already exists. "

  Can anyone help please?

  Hello

  Seems there is something wrong with the registration of fingerprints for me it looks like the old fingerprints are still present, somewhere in the registry or on the folder of files to HARD drive.

  I think you should first remove the traces of fingers and then have to uninstall the software.
  After this should clean the registry using a tool like Ccleaner.
  Restart the unit. Install the VAP (value added package) and fingerprint software!

  I hope this helps!

• Portege R500 hangs / pauses during the connection through the LAN

  My Portege R500 is like that: when all using WIFI or 3G works fine but I would use LAN for best performance when he's at the office. As soon as the LAN cable is connected the machine starts making strange breaks for 1 to 2 seconds and I want to say break total, even the mouse pointer freezes on the screen. This happens every 5 to 10 seconds and stops immediately when you unplug the LAN.

  Someone at - it solution or an explanation for that? Hardware error? I have all the latest drivers from Toshiba, even the latest firmware for both the computer and the built-in 3G modem. No strange software or bad - one abnormal behavior is used, antivirus is Trend OfficeScan and standard Windows Firewall is used.

  Thanks in advance.

  / Magnus

  You can test at home or elsewhere? It will be interesting if the same thing will happen if you connect your laptop to the router at home.

  Have you talked about this with your local administrator?
  What you can try is to update BIOS to see if this will change anything.

• Portege R500 - replacement of the keyboard - success

  After buying a new keyboard for the R500 on EBay about a year ago, I finally blew the courage to replace a badly scratched by a new keyboard. The reason I've waited? I was worried about how to get out the old keyboard (it is locked down to the chassis, and it was obvious that I have would hurt one during the withdrawal.

  There is a nice write-up general on how to disassemble a R500 here:
  http://www.irisvista.com/tech/laptops/Toshiba-Portege-R500/disassemble-laptop-remove-hard-drive.htm

  The description above is not to discuss the keyboard however, so here's some additional information and tips:

  * Read this whole procedure before you start - it's simple, but not for the faint of heart.

  * Shut down, unplug the power, remove the battery.

  * Make sure that you have the correct keyboard for your model. The US keyboard is p/n G83C000903US for example. One I removed was a Rev 1 and a new one, I had a Rev 2 (don't know the difference - they look identical). They can get as low as $40-mais check the part number before you buy.

  * The keyboard connector is located under the computer, and so you will have to take off from the bottom, carefully following the instructions in the link above.

  A couple of notes: (a) the cable Ribbon PCMCIA connector must be opened to disconnect the cable, as this is the only thing that prevents you from removing the bottom of the computer. You can easily do so through access memory on the back door, but BE careful not to damage the cable lock. It works by switch to the top the little plastic lever that is held in place by small pieces of plastic on the sides of the connector that flex * a little *. Be gentle with this connector. When you put it back later-connector, if you placed the cable all the way into the connector, you can lock with only slight pressure down on the connector, and it will snap into place.

  (b) there are other types of cable Ribbon connectors use too. For example, to unlock the keyboard connector, now visible also on the bottom of the deck, slide both ends of the connector in the direction where the cable plugs in. They are snug and will only move about 1/4 ", be gentle but firm.

  (c) the two tiny connectors blocks free access to the water of the keyboard do not have locks on them. We're a band with only a few drivers, and one is a red and white power connector. Just pull out them. All the other connectors, you will probably miss through requires unlocking, so be careful!

  _Now back to the keyboard: _

  Once you have managed to disconnect his cable on the bottom, turn the laptop and start to remove the keyboard on the edges. It is supported by many small pieces of sticky tape, 2 faces, and that's it. As the base of the keyboard is made of aluminum, it is likely that you will distort the keyboard a bit as release you it, even though it may be downplayed maybe using a tool like a rule or something plastic and pry with it. Take care of not to damage the connector of the Ribbon and try to ignore these scary cracking sounds that identify each section!

  Once you have turned it off, you must remove any excess tape before starting point and again put a bunch of small pieces of new, good quality 2-sided tape (such as 3 m). No need to use anything stronger or thicker - just put a bunch of parts everywhere on the base, especially near the edges and the space key.

  Now, finally, turn the keyboard in position, making sure that you screw the connector back Ribbon through to the correct place. Turn the laptop over and re - insert and lock the Ribbon connector (make sure that it is directly and fully forward lock connector). All other connectors back in too. Then come back and push down hard on all sections.

  Re-assembling, taking care to put the 4 mm and 6 mm screws in the right places and a tiny on the side.

  Cross your fingers and turn it on!

  Good luck!

  Thank mate for this review.
  Generally the replacement of keyboard is not really complicated and someone with small technician skills should be able to replace it

• Re: Portege R500-11 with SSD: I want to install Win XP

  Sorry if this is a common question, but I haven't had no luck with the research.

  I have a Portege R500-11 pair with SSD and I want their downgrade to XP. (speed issues)

  First question. Is it possible or are there problems?

  Second: I guess I have to install the SSD driver, with nlite or F6 during installation of the victory, but which is the correct driver? Can someone give me the exact link, please?

  Is this? Intel Storage Manager.

  Thanks for your help and sorry again if it is a question of RTFM.
  Good bye

  Chris

  I found it!

  http://APS2.toshiba-tro.de/KB0/TSB85017Z0000R01.htm

• Problem reading SD card after the mode reader 'sleep' Portege R500 SP1

  Hi all

  I still have the problem, that my new Portege R500 with Vista SP1 does nor react when reading / writing on a SD card. This only happens when the SD card is inserted and I wake the R500 from his sleep. All read or written in the SD card will lock the PC and the R500 must be turned off hard. I tried this with different SD cards with always the same result. The R500 was freshly installed from the recovery DVD and even installing from a DVD SP1 Microsoft at any time has the same exact behavior. All the drivers are up to date, Bios 1.60. I also tried to remove the entry in Device Manager and reinstalled.

  I found on the Microsoft site a patch, that describes exactly this issue: [http://support.microsoft.com/kb/936825 | http://support.microsoft.com/kb/936825]. But this patch cannot be installed under Vista SP1. Microsoft says that it is already included in the Vista SP1. But it still does not.

  Any other idea? Or what I have to live with it?

  Best regards
  Stefan

  Hello Stefan

  I can imagine that this problem is quite annoying for you, but otherwise, you can disconnect SD card when you have no more need. I can't imagine that it must be inserted at all times.

  I can imagine there are a few conflicts between the patches from Microsoft and Toshiba driver but such bugs should be fixed by some Toshiba updates or hotfixes Microsoft. What to say? I'm afraid at the moment that you must live with it.

  By the way: post please exactly the model of mobile number and give some info on the SDCard (capacity). Perhaps someone with the same model laptop and the same card can test and view the results.

• Portege R500 - Toshiba does sell OEM licenses for Windows 7

  Hello

  I have a Portege R500 with Windows XP.
  I have now installed a version of Windows 7 without activation to see if all the drivers are working (Windows 8 is not supported I know).

  Everything looks good and Windows tells me now as planned, it is not authentic and propose to buy the license, but when I go to MS it fails (it seems that MS sells not more Windows 7).

  Toshiba sells licenses for Windows 7 for a R500 OEM?

  It would be a shame to throw it away because of this.

  Thank you
  Markus

  All you can do is to order a Toshiba Recovery disk.
  The recovery disc contains exactly the same operating system that was preinstalled on the laptop on the first day of purchase.

  In your case, this means that you will get the recovery with Win XP OS disk.

  As Timox said: If you want to use the other system than Win XP, you must purchase the Microsoft operating system.

• Portege R500 - blue screen after installing Windows XP SP3 home edition

  * computer toshiba Portege R500 laptop *.

  * non-modele ppr50e00j00fs4 *.

  SP3 installed via update-site, received successful message SP3 installed restart... now bluescreen an impossibility to restart! Not even in save mode!

  If I try to start with the InstallationRecommandations, I get the following message:

  STOP: 0X0000007E (0XC0000005, 0XF79ED8EB, 0XF79ED7F4, 0XF79ED4F0)

  Can someone help me please?

  Hmmm. seems that this is a known Microsoft issue because I found these MS knwoldge base article:

  How to troubleshoot a Stop error 0x0000007E in Windows XP
  http://support.Microsoft.com/kb/330182/en-us/

  Microsoft has stated that:

  + These problems may occur if a system thread generates the error handler catches not an exception. You receive this error message if one or more of the following conditions are met: +.

  + If this issue occurs after the first restart during Windows Setup, or when the Setup program is finished, the computer does not have a sufficient disk space to run Windows. +
  + If this problem occurs after the first restart during the installation of Windows, or once the installation is complete, the computer's BIOS may be incompatible with Windows. +
  + Incompatible video card drivers. +
  + A chauffeur service or system device damaged. +
  + If the problem is associated with the Win32k.sys file, it can be caused by a control program remote third +.

  I recommend checking the solution proposals published on the website of Ms.

  Good bye

• Portege R500 - can only connect to unprotected WLAN

  Hello everyone

  My Portege R500 (win XP pro 32) has something very strange.
  It is absolute no problems to access any unprotected WIFI, but with the gateway D - Link DI-524 in WPA - PSK / WPA2-PSK channel 6 mode.
  He faults the IP assignment many times (from 30 min to 1 hour or more), before receiving access to the local network.

  Gaeway reports: dissociated [MAC ADDRESS] with no WPA retey

  The R500 is configured exactly as all other laptops. No other laptop not a WLAN access problem, even during failures R500.

  Often the WLAN will detect R500 with the maximum power level, and after a few minutes later without WLAN is available.

  I think that there is a driver problem with WXPpro in authentication procedure:
  The WiFi network is the Intel 4965AGN
  The driver is the ver.11.1.1.16 of NETw4x32.sys

  Help me please...

  Try:

  Update the BIOS
  Update the LAN and wireless drivers
  Disable your firewall
  Use the static IP instead of DHCP
  Update the Firmware on your DLink.
  Manually configure the wireless connection, instead of by selecting it in the list and clicking "connect".

• Portege R500 - utility of fingerprint stopped working

  I have a laptop Portege R500. The utility of fingerprint stopped working. First (perhaps after an update of the real Suite Acess Manager was installed a few months ago) it did not work when connecting, but worked for the other passwords.

  Now it doesn't work at all. If I try to record fingerprints, told me that he has failed to locate the sensor. I reinstalled the driver AES1610 and TrueSuite access manager, but it makes no difference.

  In Device Manager it says the device is working. I looked at different threads on this without seeing something that works.

  Hmm, maybe you should try to clean the registry once the fingerprint software has been uninstalled.

  In your case, I would follow this:
  -Uninstall fingerprint software and remove the fingerprint device in Device Manager.
  -restart the laptop
  -clean the registry using the free tool called CCleaner
  -Restart once again and install the software and driver
  -Restart once again and test the functionality of fingerprint

  Welcome them

• Portege R500: Explorer crashes cured by installing the Driver Sound R600

  The equipped Portege R500 of Vista is a great phone except that mine Windows Explorer (not IE) kept crashing without obvious reason. The taskbar would suddenly become unresponsive and then I would get the opportunity to restart Explorer. "Problem Reports and Solutions" shows 129 these events in the 44 weeks since I bought it, and it is not my main computer, so I don't use it every day

  In any case, I think I found a solution which is to replace the R500 Realtek Sound Driver (version 6.0.1.5400) by the one for the R600 (version 6.0.5655). Since doing the crash seems to have stopped.

  The idea was that almost all of the events in question 'AppHangXProcB1', ' waiting on the name of the Application: svchost.exe:AudioClientRpc', and ' bucket ID: 157806391'. Research put in question the Realtek Sound driver and revealed many reports indicate that a similar problem with other laptops.

  The original version 6.0.1.5400 is still topical for R500 according to European and us sites Toshiba. However, the R600 version is 6.0.5655 dated dated 17/11/2008. As the R500 and R600 so similar I installed and have had no accidents since then. Previously I tried to upgrade to version 6.0.1.5624 (from Windows Update on 2009-03-04) and 6.0.1.5477, which Toshiba Canada for the R500 question, but they were no better than 6.0.1.5400.

  I haven't noticed any bad Effect to have the pilot of 'bad '. Of course, it would be nice to have advice from Toshiba on this and to know if other people have had similar problems with their R500, but in the meantime, it's great to be able to use it without the bar all the time freezing of tasks.

  Post edited by: Johnson

  Hi Johnson

  Thanks for this report. This is the solution and the very interesting question.
  Let's see if someone else will report on the same or similar topic.

  To be honest, I can't imagine that Windows Explorer may hang so easy with the settings.
  All the preinstalled images are tested and if there is a serious problem you need to Toshiba. But anything is possible.

• Portege R500: no action when a music or other disc is inserted

  My new (30 days) Portege R500 took just the same problem.

  The DVD player is always on (indicator lite) and seems to be trying to read the discs but
  -No file shown in windows Explorer
  -no action when a music disc or another type that is defined for "autoplay" is inserted.
  It worked when I got it.

  Anyone from Toshiba tell me whether there is a systemic hardware problem?
  There are other posts that seem to have the same problem?

  Thank you

  Hello

  > no file shown in windows Explorer
  I think that you should boot from the recovery disc and should reinstall the new OS.
  Then check if your CD/DVD drive would recognize the inserted disc.
  In addition, you must remove the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  In many cases, it helps.

  If two procedures will not help a Toshiba ASP should take a look on this laptop and check the STRANGE.
  Perhaps the problem could be related to hardware (I don't think)

• Portege R500-100 - drivers after format HARD drive

  Hey,.

  First post so go easy :)

  I reformatted my hard drive the other day, but the drivers for my laptop support is poor.

  The audio drivers are not working, I have several unknown devices in Device Manager in need of drivers, but I don't know what drivers to install.

  Anyone could point us in the right direction?

  Its a r500-100

  Hey Buddy,

  Why you are not satisfied with the Portege R500 driver support? I mean can you all the drivers on the site of Toshiba, and for most versions of Windows. Just follow the link posted by Al - eX.

  And you should install all the drivers you can find on the Toshiba site. After that, you use all the functions of your mobile phone and you get back to factory settings.

• Re: Portege R500-125 - Vodafone 3 G SIM card - what to do!

  I recently bought a Portege R500 125. It is size excellent performance wise, wise, specs, weight, etc. But the most important feature for me was the 3G feature.

  Opening the box and instructions (guia rapido) there was no mention about the card 3 G slot at all, I got a quick glance around the laptop and could not find shelter. Then, I wondered if I had indeed bought the laptop, looked good the box and he defeinitely said 3G.

  So I came to the forum support and picked up a thread saying that the SIM card slot was behind the battery in the range Portege and Tecra. Hey presto, he was there. I thought, excellent put SIM card in and run the mobliink software. I started the mobilink software and he said Vodafone UK on the interface graph of the application user. Click on connect and it would start saying "connection" and then would just go back to "Ready".

  Next step was to call the Toshiba support, they told me that I had to download the update of the Novatel Wireless of the download site VER 10.9 driver I think. In addition, they said that YOU SHOULD NOT USE THE MOBILINK SOFTWARE TO CONNECT! I was told to use the Vodafone VISTA software to connect. Thus obtained on the Vodafone site and downloaded the 9.3.0 software, also reviewed the read me document (do not usually do this and guess what he mentioned that it supports Novatel V10.9), so I was well on my way, I thought! Not yet!

  Downloaded the Novatel Wireless driver and then install the Vodafone software. Pulled up the Vodafone software and he said "mobile deveice is detected" and that's all. It does not search for networks. So I thought lets try one more thing. I removed the SIM card from the laptop and put the SIM card in the original PC card. Once I put the PC data card in, it installed some drivers and then he said that it has been installed successfully. Then the times of crisis! , launcehed the Vodafone software and hey presto, we have a signal and a connection! SUCCESS.

  Now for the acid test. Put the SIM card in the laptop launched the software, the first message on the screen - 'mobile device detected' then 'search network', then to the last 'Vodafone 3 G', you press the button connect and we had a connection.

  It seemed a long drawn from the process, but arrived in the end. I think using the data card, it installs several structural factors that Vodafone and Portege software must have to operate successfully. I think it would be the same approach for the 3G SIM card Vodafone not only.
  _In summary_

  * Update of Novatel Wireless Drivers (V10.9) Portege downloads
  To install the Vodafone Vodafone (V9.3.0) Vista driver. co.UK
  * Insert data with 3G SIM card (wait drivers are installed and message that says "drivers installed successfully")
  Launch of software Vodafone and connect - wait for a successful connection
  * Remove the SIM and data card
  * Install the SIM card in the Portege (behind the battery, then lock it in position)
  Launch of Vodafone software and connect (DO NOT USE MOBILINK)

  I hope this helps.

  Wow. That s a great statement!
  Thanks for posting here in our small community ;)
  Maybe this instruction step by step would help others

• Technical documentation to disassemble a Portege R500?

  Hello

  where can I find technical documentation to disassemble a Portege R500?

  Thank you

  Post edited by: T4nG

  Hello

  Don t think you will be able to find this teaching
  As much as I know page Toshiba does not provide these documentations, and I think that these manuals are not created for public use.

  In my opinion only a certified partner have received access to such books and if you ve a few hardware issues with your laptop technician ASP is your contact.

  Welcome them