Portege R500 spontaneously disconnects without user input

My Toshiba Portege R500 has a strange problem where it switches off spontaneously without any intervention from the user. This has happened for about 2 weeks in the property and occurs one or two times a day.

There is no consistency when no why it happens. The machine can be slowed down, or I can run a variety of software. There is no consistency in the software that I have running when this happens. Suddenly, the machine will display dialog box of "logging off" of Windows XP, then start disconnecting. It happens to 'Save settings' scene and then crashes. I then have to force power off and restart the machine. This occurs regardless whether the machine is running off the battery or sector power.

Appears not to heat related, as I expect heat related problems to simply turn the machine off, not actually go through the procedure of disconnecting. There is nothing in Event Viewer, and it seems not related to a particular software. I tried to recreate my local profile and the problem persists.

My technical department said that Toshiba support will not resemble this problem unless we try a complete regeneration of the machine first. I think it's a little extreme and would they looked like rather to solve the problem instead of just wipe everything and re - install Windows XP.

If anyone has experienced this? Any ideas of what could be the cause?

Thank you
Derek

Hello Derek

Windows XP Home edition is your own installation or you got the Windows XP Home edition recovery media?

To be honest for this kind of problems is really not easy to find an answer and find no logical explanation can take hours of the investigation. If your case is an isolated case, I don't see any sense to spend so much time and because of that, I can understand the support guys.

The fact is that Toshiba has to ensure that this recovery image works well. And because of this, they say: do the new installation of Windows XP Home edition and see if the problem persists. At this time where you make the changes on the preinstalled operating system and install a software not supported there is a new situation and it is not easy to simply provide a response to each strange question.

I'm really interested if someone else will report on the same problem.

Good bye

Tags: Toshiba

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