Presenter 8 do not install

Bought the upgrade of Elearning Suite 6 (for 2.5) and can't install Presenter.  Get the warnings/errors listed below.  I checked and there is no reason I should be get the warnings disappointed OS requirements.

I also tried the Presenter 7 cleaning solution I found via another forum and posted on the captivate FB page.  No go on that.  Can anyone help?

WARNING: DW066: OS requirements not met for {839EE07B-C129-11E1-B356-8B3C5B357670} Adobe Presenter Video Creator (32 bit) 8.0.0.0

WARNING: DW066: OS requirements not met for {3E0D8981-D10C-4D8A-82EA-3D73834CEABF} Adobe eLearning Suite 6 6.0.0.0

WARNING: DW066: OS not to the requirements for {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0

WARNING: DW066: OS requirements not met for {9E37FB0F-C129-11E1-B356-CCEAC4E44CC4} Adobe Presenter 8_AdobePresenter8en_USLanguagePack 8.0.0.0

-Payload: {5B1373CD-AF0F-11E1-A68F-9274728544BD} MultiSCOPackager 6.0 6.0.0.0.

WARNING: DF035: file CreateAlias:Icon does not exist in 6.0\MultiscoPackager.ico C:\Program Files\Common Files\Adobe\Adobe multi-mode SCO for C:\Documents and Settings\All Users\Menu Start eLearning Suite icon 6\Adobe Multi mode of SCO 6.0.lnk with target C:\Program Files\Common Files\Adobe\Adobe multi-mode SCO 6.0\multiscopackager.exe (Seq 4810)

-Payload: {839EE07B-C129-11E1-B356-8B3C5B357670} Adobe Presenter video creator (32 bit) 8.0.0.0 -.

ERROR: An earlier version of Presenter has been detected. Please uninstall it before running the Setup again.

ERROR: DW030: a Custom Action for {839EE07B-C129-11E1-B356-8B3C5B357670} Adobe Presenter Video Creator (32 bits) payload 8.0.0.0 returned the error. Failure to comply with this payload.

-Payload: {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 -.

ERROR: An earlier version of Presenter has been detected. Please uninstall it before running the Setup again.

ERROR: DW030: a Custom Action for payload {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 returned the error. Failure to comply with this payload.

ERROR: DW050: the following payload errors were found during the installation:

ERROR: DW050:-Adobe Presenter Video Creator (32-bit): installation failed

ERROR: DW050:-8_AdobePresenter8en_USLanguagePack Adobe Presenter: installation failed

ERROR: DW050:-Adobe Presenter 8: due to a lack of Language Pack installation

For anyone else struggling with this problem I have been, here's what worked for me (as detailed here, thanks to Mukul and mvasic1):

  1. Open the registry editor and navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Adobe > presenter (or 32 bit, HKEY_LOCAL_MACHINE > SOFTWARE > Adobe > presenter)
  2. Rename the folder "7.0" to something like ' 7.0 - old ".
  3. Try to reinstall the 8 presenter, it should work.

Tags: eLearning Suite

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