Print control problems

I have the HP Photosmart Premium C309. I try to print cheques from Quick Books I get an error message "load paper" when there is a control in the status bar to print.  I can print reports of Quck books without problem.  This problem started recently.  Any advice?

Sorry, I must have forgotten.  It's below.

http://support.HP.com/us-en/document/c02114369

Tags: HP Printers

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