Print from laptop HP530 Vista OS to HP4500 wireless

Word document simple single page prints OK. Do not print the most complex word document (including the table), PDF files, etc. There is no error message and the task bar shows printer but with zero print jobs; nothing is displayed.

HP Printer Wizard opens without a problem, to alow scan and other operations.

I have Norton 360 anti virus installed.

Others families (using computers laptops not HP) seem to have no problem.

Can anyone offer any solution?

I don't know if this was the problem (or why it would be) but I have experienced by changing the IP address of the auto to static, then back to auto. The printer then had an IP from that initially assigned when first implemented. But now it seems that it prints all documents and PDF files.

By the way, the print HP and Scan Doctor never found any problems and always says that the printer was fine.

Thanks for your help.

John

Tags: HP Printers

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