printer Envy 5530: Instant ink page

I got when I went to my Flash page of ink that he was telling me how many pages I print to this day and still, he says nothing, is there somewhere on the printer I get this info? Its been a few weeks, I have to wait longer? its not up to date?

Hello @sassejan ,

Welcome to the forums of HP.

I understand that you fear that your instant ink account does not display the used pages.

I would like to help.

If you have not installed one of the welcome package ink cartridges, then the pages are not been saved.

I mean, it's, you subscribed to instant ink but the program is not active.

Ink does not get monitored and pages have not counted until the program is activated.

If you have installed instant ink cartridges, you may have a communication problem.

Simple network troubleshooting usually gets this problem.

I can help you with this, but depending on how long the connection problem that has passed, this could lead to surpluses on the number of pages.

So lets take a moment to see what you need to do.

1 do you have instant cartridges installed in the printer?

not - so don't worry about the number of pages until you do.

Yes - tap web services (2) icon to see if there is a server connection error.

Please contact our Cloud Services at 855-785-2777. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Opening hours:

Monday-Friday 08:00 - 23:00, sat 09:00 - 20:00 -
Monday-Friday 07:00 - 22:00, Saturday 08:00-19:00 - CST
Monday-Friday 06:00 - 21:00, Saturday 07:00-18:00 - MST
Mon - Fri, 05:00-20:00, Saturday 06:00-17:00 - PST.

Tags: HP Printers

Similar Questions

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    Hello @SwitchHazel,

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    Option #2

    If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

    Opening hours:

    Monday-Friday 08:00 - 23:00, sat 09:00 - 20:00 -
    Monday-Friday 07:00 - 22:00, Saturday 08:00-19:00 - CST
    Monday-Friday 06:00 - 21:00, Saturday 07:00-18:00 - MST
    Mon - Fri, 05:00-20:00, Saturday 06:00-17:00 - PST.

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    Not really.

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    @Neil4862

    Welcome to the HP Community Forum - we are a community of fans of HP !

    Neil4862 wrote:

    So I took my new HP printer today and there was a brochure and a sticker on the printer saying I had a 5 month free trial of instant ink and I could activate it on the installation of the printer, but during the installation, I was only offered a 1 month free trial, that I do not accept as I bought it thinking that I would have the free 5 months but there is no supply of this in the settings and It has no code or anything like that on the flyer or sticker for me to add the 5 months

     

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