Printer has stopped printing in black, HP Photosmart printer 5514

My printer suddenly stopped printing in black. We have two computers on a wireless network, and of my husband's computer, there is no problem. From my computer I can print other colors, but not black. Test printing print in color but not black. I tried uninstalling software, reinstall and reconfigure wireless without success. Relocation seems OK but the problem is not resolved. I also tried to connect via a USB port, but without success here either. I have disabled the firewall for the last installation, but that did not help either.

Printer: HP Photosmart 5514

OS: Windows 7

No page contains just empty error message

No change in system

Start by following the steps in this troubleshooting document, especially to consider the event as indicated in step three of Six Solution.

I suspect that when you print the test page to Six Solution it won't be black ink on the page.  Most likely, the computer that you have displayed to print in black has its media parameters on photo paper, which uses color inks to print in black.

If the printer is under warranty I would Contact HP for replacement.

Tags: HP Printers

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