Printer HP 5520 series problems

Recently installed a second black ink cartridge, but still not print in black. All other colours print perfectly. Cleaned the printhead using tools on the printer, but still will not print in black - print on the sheet "Clean printhead" shows all the boxes except the dark color!

All layout print (standard and advanced) are defined as they have always been...

Can anyone help?

Hello

We are here to help.

We suggest that you uninstall the drivers and software for your printer and then reinstall. In this case, the printer still does not print black, contact the printer manufacturer for assistance.

We will be happy to hear from you again.

Tags: Windows

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