Printer HP Photosmart Plus B210e range

My printer print carriage makes a horrible clicking sound and an error message shows (Ox61011bed).  The carriage does not move to the center when the cover is opened, but it moves freely when I move it.  There is no jam.  What should I do next?

Looks like it's a complicated problem, but everything is linked together.  The mentioned error code, 0x61011bed, is an assert code which usually indicates an internal hardware error condition in the printer.  If transport action made a "horrible rattling" and will not move to the Center, then the transport route is probably what gives this code 0 x.

There is a document with the steps to disturb a 0 x error type and can be found here.

If you follow the steps and the error is still present, then I would contact HP Technical Support on this printer.  If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

Tags: HP Printers

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